Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Criswell Honda
Germantown, MD
3,024 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,024 reviews
May 08, 2020
They are very friendly and also like the discipline in their social distancing at the dealership. Alex the used cars manager and Castor the salesman were very professional during the whole purchase pro their social distancing at the dealership. Alex the used cars manager and Castor the salesman were very professional during the whole purchase process. More
by KOFFI.NOUGLOZE
Employees Worked With
Mo, Castor Estrada Jr., Alex Ferguson
May 07, 2020
Pei Pei Was very friendly professional and Pei Pei Was very friendly professional and knowledgeable. She was helped us find the right car for us. I will recommend her to my friends and fam Pei Pei Was very friendly professional and knowledgeable. She was helped us find the right car for us. I will recommend her to my friends and family. Thank you Carlos B More
by Carlos.B
Employees Worked With
Pei Pei Tsai
May 03, 2020
Overall a smooth process. Steve was excellent: friendly, very professional, and answered all my questions and addressed my concerns. 5 stars for Steve, 4 stars for Criswell because when I went to the financ very professional, and answered all my questions and addressed my concerns. 5 stars for Steve, 4 stars for Criswell because when I went to the finance office to sign the paperwork I felt rushed and the representative seemed annoyed that I wanted to actually read the paperwork before signing. More
by KM
Employees Worked With
Steve Maroney
May 02, 2020
Best experience ever Pei Pei is the best sales person I have ever met. Make my experience super smooth. She was very thorough and very patient. Also, fought really hard Pei Pei is the best sales person I have ever met. Make my experience super smooth. She was very thorough and very patient. Also, fought really hard to make sure I got the best price possible. Would come back to her again on my next vehicle. More
by jimmy
Employees Worked With
Pei Pei Tsai
May 01, 2020
Criswell Honda is not your average dealership. I had the quickest and most honest time. Steve was not pushy at all. He was honest about any questions I had. He was very patient and understanding. He really quickest and most honest time. Steve was not pushy at all. He was honest about any questions I had. He was very patient and understanding. He really worked with me to make sure my car was the right one for me and that I would enjoy it for a long time. My family and I have gotten two of our cars from Criswell and will continue to do so! More
by walton.martina22
Employees Worked With
Steve Maroney
May 01, 2020
5 STARS ACROSS THE BOARD. ON A SCALE OF 1-10 I GIVE Pei Pei a 20!!! IF YOU HAVE TO DEAL WITH A CAR SALESMAN AND DONT WANT TO DEAL WITH A "CAR SALESMAN" THIS IS YOUR GIRL! SHE FOUGHT TO GET ME THE BEST PRIC Pei a 20!!! IF YOU HAVE TO DEAL WITH A CAR SALESMAN AND DONT WANT TO DEAL WITH A "CAR SALESMAN" THIS IS YOUR GIRL! SHE FOUGHT TO GET ME THE BEST PRICE AND WORKED WITH ME NOT ONLY ON A DEAL ON MY DAD'S 2020 HONDA FIT DURING THE COVID-19 CRISIS BUT ALSO GOT ME AN AMAZING DEAL ON MY 2020 HONDA ODYSSEY !!! I FELT LIKE I WAS DEALING WITH MY BRST FRIEND OR FAMILY MEMBER NOT A STRANGER OR SALESPERSON. SHE ACTUALLY STAYED 3 HOURS AFTER CLOSING JUST STAY AND MAKE SURE WE KNEW HOW TO SAFELY DRIVE CAR AND EXPLAINED ALL THE LUXURY AND SAFETY FEATURES. WE CAME ALL THE WAY FROM PA AND DROVE FOR 4 HRS GOING AND COMING BACK , BUT UT WAS WORTH EVERY SECOND OF THE DRIVE. I WOULD GLADLY DO BUSINESS WITH THIS DEALERSHIP BUT ONLH WITH PEI PEI SHE IS MY CAR PERSON FOR LIFE! More
by alexkgeorgiou
Employees Worked With
Kevin Ferguson, Kevin Ferguson, Pei Pei Tsai
April 26, 2020
Great Experience for buying 2020 Pilot EX-L I purchased the 2020 Honda Pilot EX-L. It was great working with her and her manager Mr. Kevin. Kevin was great. He gave me a good price and listen to I purchased the 2020 Honda Pilot EX-L. It was great working with her and her manager Mr. Kevin. Kevin was great. He gave me a good price and listen to me and accepted my price which I wanted to pay for the car. Though it was little more than what I wanted to pay initially but still better than others. Most importantly Kevin honored my quote. I am very happy that I bought a car from Criswell which is my local dealership. I would still buy my future car from this dealership if I get a similar experience. Muhammad, the Finance guy was also helpful for writing a contract. Thank you, Kevin and Pei Pei More
by as2778305
Employees Worked With
Mr. Kevin Ferguson, Pei Pei Tsai
April 18, 2020
This dealer worked very hard with me to finance the best deal possible. Have financed many cars here. Will come back again Dominique is the best. deal possible. Have financed many cars here. Will come back again Dominique is the best. More
by akfranklin1126
April 14, 2020
Excellent experience in buying a car I went to Criswell Honda because I knew they had a good reputation and I liked Hondas. John Hicks was an excellent representative of the company, nev I went to Criswell Honda because I knew they had a good reputation and I liked Hondas. John Hicks was an excellent representative of the company, never pushed me to purchase, provided me with all the information i needed to make my purchase, and made the overall experience very easy to deal with. I would recommend him to anyone needing a car. More
by bsolue
Employees Worked With
