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Criswell Maserati - Alfa Romeo
Germantown, MD
620 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time.
Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices!
Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Showing 620 reviews
April 21, 2022
Luis Cruz-Navarijo provided top notch service to my family and I with the purchase of our new 2022 Alfa Romero Guilia. His knowledge of the vehicle was stellar and nothing short of amazing. I will be family and I with the purchase of our new 2022 Alfa Romero Guilia. His knowledge of the vehicle was stellar and nothing short of amazing. I will be sure to recommend Luis information with my friends who are on thr market for an amazing vehicle. I rate my Overall satisfaction at 5 stars 🌟. More
by Collins23
Employees Worked With
Luis Cruz-Navarijo
April 19, 2022
Thank you Alberto Zamorano for a wonderful experience in helping us with our 2022 Alpha Romeo Stelvio. Your professional and easy demeanor made our experience a joy! Thanks again Tony and Debbie. helping us with our 2022 Alpha Romeo Stelvio. Your professional and easy demeanor made our experience a joy! Thanks again Tony and Debbie. More
by Tony H
April 14, 2022
Awesome and simple sales experience. The whole process completed in under 2.5 hours. I'm super pleased with my Alfa Romeo Giulia. James Tan was very helpful through the whole process The whole process completed in under 2.5 hours. I'm super pleased with my Alfa Romeo Giulia. James Tan was very helpful through the whole process and financing was straightforward and the process was mostly done digitally. At this juncture, I'd recommend visiting this dealer if you're looking for an Alfa Romeo or Maserati. More
by lsimkins
April 06, 2022
Our salesman, James Tan, at Criswell Maserati was excellent. My wife called ahead to let him know what she was looking for and he had the best match pulled around and waiting for us to check out and excellent. My wife called ahead to let him know what she was looking for and he had the best match pulled around and waiting for us to check out and test drive. After the test drive, the sale paperwork went smooth and quick. We were out the door with the perfect Maserati Ghibli…a fantastic experience. Thanks, James! More
by Royayscue
March 29, 2022
James Tan was very professional and courteous to us. He knew the vehicle operations very well and assisted us with the driver setup. He took a personal interest in making sure our experience purchasing He knew the vehicle operations very well and assisted us with the driver setup. He took a personal interest in making sure our experience purchasing the vehicle was a positive one. More
by Impressed customer
March 23, 2022
James Tan and Kyrsti Zhang provided exceptional customer service! This was by far the smoothest and most efficient car purchase that I have ever engaged. There’s no question that Criswell Maserati will get service! This was by far the smoothest and most efficient car purchase that I have ever engaged. There’s no question that Criswell Maserati will get my family’s business for years to come. More
by Drmorrowesq
March 19, 2022
Excellent customer service and very knowledgeable of the product. Received in depth detailed about the vehicle. product. Received in depth detailed about the vehicle. More
by Carguy
Employees Worked With
March 07, 2022
Karifa was AWESOME! ! He made the purchase of our newest Maserati smooth and seamless! The whole experience was great! ! He made the purchase of our newest Maserati smooth and seamless! The whole experience was great! More
by Liblibroberts
Employees Worked With
March 01, 2022
I was very pleased with my purchase. It was nice to be able to interact with the sales manager as well. Robert is a straight forward and reasonable sales manager. He runs a good knowledg It was nice to be able to interact with the sales manager as well. Robert is a straight forward and reasonable sales manager. He runs a good knowledgeable team. Krystie and James Tan were on top of everything and made the process go smoothly. This dealership has proven to be professional and trust worthy. More
by dgowing225
February 27, 2022
Thank you for having a wonderful dealership. Since 2018, I have leased three cars from Criswell Maserati of Germantown. In all cases, my experience has been excellent, thanks in full to Mr James Since 2018, I have leased three cars from Criswell Maserati of Germantown. In all cases, my experience has been excellent, thanks in full to Mr James Tan. James has given me service beyond my expectations. He is patient to a fault. I have found him to be honest, helpful, straightforward and an experienced technician. All my questions were answered promptly. He deserves every opportunity to be appreciated. Once again, please thank James, Alexander Duarte Leal of your Service Department and Krystie Zhang, your amazing and fabulous Business Manager. Most Kind Regards More
by dwight421
