Criswell Maserati - Alfa Romeo
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Aurther is a fantastic sales person. I have bought several cars from him from other dealerships however, I will be back to see him at the Maserati dealership. I have bought several cars from him from other dealerships however, I will be back to see him at the Maserati dealership. More
From start to finish, Arthur Petrosyan was friendly, knowledgeable, and highly professional. He took the time to explain what needed to be done, provided clear updates throughout the process, and made s knowledgeable, and highly professional. He took the time to explain what needed to be done, provided clear updates throughout the process, and made sure everything was handled efficiently. Very happy with the level of service I received. Highly recommended. More
The dealership is very knowledgeable and everyone involved was extremely kind and patient I recommend. involved was extremely kind and patient I recommend. More
My experience at Criswell Alfa Romeo was seamless ! Very professional and communicative without being bothersome.. a rarity for sure.. Alberto is extremely professional and thorough !! Very professional and communicative without being bothersome.. a rarity for sure.. Alberto is extremely professional and thorough !! More
Was an out of state buyer, My salesman Arthur was prompt and honest. Just had the Stelvio inspected for PA Everything he represented to me during the purchase was true and accurate and the car has been f and honest. Just had the Stelvio inspected for PA Everything he represented to me during the purchase was true and accurate and the car has been faultless. Thanks and continued success. Len More
Krystie was very professional and has excellent customer service skills. She went above and beyond to assist me with my warranty situation. Criswell should continue to value her as a great employee and awa service skills. She went above and beyond to assist me with my warranty situation. Criswell should continue to value her as a great employee and award her in her customer service. More
We bought a new Alfa Romeo Giulia from Ethan this spring. He was very helpful and knowledgeable, and was great to work with. The process was simple and smooth. He was very helpful and knowledgeable, and was great to work with. The process was simple and smooth. More
James was an excellent Salesman, no pressure, very knowledgeable of the vehicle and most importantly patient. We spoke for a few days through phone calls and text and he never seemed inpatient at anyt knowledgeable of the vehicle and most importantly patient. We spoke for a few days through phone calls and text and he never seemed inpatient at anytime. I will buy and recommend his service anytime! More
Our experience at Criswell Alfa Romeo was truly exceptional, thanks to the incredible team of James Tan, Krystie Zhang, and Robert Buchanan. We purchased both a Stelvio and a Giulia, and from the v exceptional, thanks to the incredible team of James Tan, Krystie Zhang, and Robert Buchanan. We purchased both a Stelvio and a Giulia, and from the very first interaction to the moment we drove off the lot, we felt fully supported and valued as customers. James Tan, our sales consultant, was outstanding—knowledgeable, personable, and genuinely committed to helping us find the perfect vehicles. His professionalism and attention to detail made the process smooth and enjoyable. Krystie Zhang, the finance manager, was equally wonderful. She explained every step clearly, worked efficiently, and helped us secure great financing options with ease and confidence. Her warmth and transparency made the financial side of things completely stress-free. And a special thank you to Robert Buchanan, the sales manager, whose leadership and oversight ensured everything ran seamlessly. He created an environment where customer satisfaction is clearly the top priority, and it shows in every interaction. We highly recommend Criswell Alfa Romeo and this amazing team to anyone looking for an elevated car-buying experience. Five stars all the way! More
I wanted to share quick feedback on my recent service visit. The appointment was booked four months in advance with a confirmed loaner, which I was told wasn’t available - informed 12hrs before the sched visit. The appointment was booked four months in advance with a confirmed loaner, which I was told wasn’t available - informed 12hrs before the scheduled appointment! No one checked in to ask about the current issues with the car, and after being offered a car wash, I was later told it couldn’t be done. The overall lack of communication was disappointing and not what I expect from Maserati service. Hope this can be improved going forward. More
























