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Criswell Maserati - Alfa Romeo
Germantown, MD
627 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time.
Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices!
Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Showing 627 reviews
December 10, 2019
Having only dealt with my saleswoman, Nan, via email and text (living in NY) this was by far the most efficient/ easiest transaction I’ve made on a car. Going forward I plan on leasing my next car with Cris text (living in NY) this was by far the most efficient/ easiest transaction I’ve made on a car. Going forward I plan on leasing my next car with Criswell and recommending this dealership to my friends and family. More
by Mhelfer
December 05, 2019
Amazing Experience with Karifa Honestly, the best experience i've had at a dealership. Karifa was a great host. And I say host because he treated us as if we were guests at his pers Honestly, the best experience i've had at a dealership. Karifa was a great host. And I say host because he treated us as if we were guests at his personal home. The process was extremely smooth, quick and easy. The communication was thorough. Karifa went the extra mile when it came to each and every aspect of the car that we had selected. Even presented to us on a bow to make the day even more special. I highly rate this dealership and definitely hope to deal with Karifa in the near future when I buy another car :) More
by arora
Employees Worked With
November 26, 2019
Best car buying experience ever Just leased a 2019 Alfa Romeo Stelvio from Criswell Germantown and love it. Due to my budget constraints I wasn’t sure I could get one. Spoke to two Just leased a 2019 Alfa Romeo Stelvio from Criswell Germantown and love it. Due to my budget constraints I wasn’t sure I could get one. Spoke to two other Alfa dealers first and it was looking bleak, even after a lot of back n forth negotiating. I had a max price I could do and they made it seem impossible. About to give up, I tried Criswell as they had many in stock that I liked (Great selection btw! They really know how to order their vehicles with the optimal options and colors etc). I made an online inquiry and Karifa called me right away. I explained my situation and max price. He told me he’d try and would get back to me soon (wasn’t holding my breath). Sure enough he called me back in 5 minutes to tell me we’re good!! At first I was skeptical- no haggling? I was thinking there must be a catch, but Karifa put me at ease. Turns out I got super lucky getting linked up with Karifa. Not only is he great at what he does, he is genuinely a good guy! He cares a lot about his customers and it shows. I almost never write reviews, but this experience was so over the top exceptional I feel compelled to. If you’re in the market for a Maserati or Alfa, call Karifa. Trust me. You will see right away what I’m talking about. The dealership is top notch as well- great selection, friendly staff, etc. Again, this was by far the best car buying experience ever! Thanks Karifa and Criswell! More
by MK
November 25, 2019
Purchase of a new Alfa Giulia Appreciated the very professional and friendly negotiations. The large selection of Alfa models and colors were key factors in the purchase decision. Appreciated the very professional and friendly negotiations. The large selection of Alfa models and colors were key factors in the purchase decision. Had visited the dealership several years ago and that added to the comfort level. More
by Stefan.Alber
November 22, 2019
THANK YOU ALBERTO ALBERTO , MY DAUGHTER AND I, THANK YOU AGAIN FOR MAKING OUR CAR PURCHASE EXCELLENT .YOU AND YOUR STAFF ARE AWESOME . YOUR CUSTOMER SERVICE IS EXCELLEN ALBERTO , MY DAUGHTER AND I, THANK YOU AGAIN FOR MAKING OUR CAR PURCHASE EXCELLENT .YOU AND YOUR STAFF ARE AWESOME . YOUR CUSTOMER SERVICE IS EXCELLENT. IT KEEPS ME COMING BACK ALL THE WAY FROM LONG ISLAND NY. THANKS NICK AND ANGELINA More
by nicholas tembelis
November 19, 2019
Karifa Mara Made my used car purchase great.. he has excellent customer service and worked with me to make sure I got in the vehicle that I wanted. excellent customer service and worked with me to make sure I got in the vehicle that I wanted. More
by Adunnieaston
November 15, 2019
Thank you, Karifa After many months of researching, test driving, and generally pining for a new sports sedan I recently purchased a 2019 GIULIA QUADRIFOGLIO NRING Spec After many months of researching, test driving, and generally pining for a new sports sedan I recently purchased a 2019 GIULIA QUADRIFOGLIO NRING Special Edition. The car is amazing. Equally amazing was the experience of purchasing the vehicle at Criswell Maserati Alfa Romeo in Germantown. Karifa in Sales was fantastic to work with. Since the purchase was late night on a Monday there wasn’t a lot of maintenance staff on hand for the car prep so Karifa took car of it himself. The extra attention to the sale and my satisfaction were much appreciated. Krystie in Finance was super easy to work with and very efficient (usually the finance paperwork process is the low point of the purchase experience). More
by Kurt S
November 14, 2019
Excellent dealership experience I went in just looking and ended up buying. Karifa was very helpful and understood what was important to me about not only the car but the process. We I went in just looking and ended up buying. Karifa was very helpful and understood what was important to me about not only the car but the process. We quickly found a model that met my requirements and then got through the test drive and trade-in appraisal process in short order. The deal sheet was simple and clear and the trade-in offer exceeded my expectations. Krystie was pleasant to deal with, professionally presented additional options for warranty, service, etc. and we got through the payment process with no pressure for extra's. I spent a little time with sales manager, Robert Buchanon to talk more about Maserati and the dealership. Before I left I met Anthony in their service department and had all my preliminary questions answered. Any reservations I may have initially about buying my first Maserati or transacting with a new dealership were quickly dismissed. Simply put, my experience so far with Criswell Maserati has been excellent. More
by G-burgman
Employees Worked With
Other Employees :
Anthony Johnson, Alexander Duarte Leal
November 14, 2019
Karifa is great! Been looking for a used Maserati for years. Dealership is great. Karifa is great to work with. Helped to purchase a certified Maserati. Would reco Been looking for a used Maserati for years. Dealership is great. Karifa is great to work with. Helped to purchase a certified Maserati. Would recommend. More
by fairfaxoiler
Employees Worked With
November 12, 2019
The best customer service experience I have had purchasing a vehicle in a long time. Ms. Wong was very attentive to my needs, and I will always look forward to her service in the future. purchasing a vehicle in a long time. Ms. Wong was very attentive to my needs, and I will always look forward to her service in the future. More
by Marvin_Washington27
Employees Worked With
Nan Wong
