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Criswell Maserati - Alfa Romeo

Germantown, MD

4.7
556 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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19570 Amaranth Drive

Germantown, MD

20874

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Showing 556 reviews

July 13, 2022

Three years ago, I was ready to purchase my second Maserati. I contacted Criswell Maserati and spoke to a salesperson . He was extremely professional and very knowledgeable of the vehicles. A week l More

by sonyalbailey
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Karifa Mara
Jul 14, 2022 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for sharing your story with us! We are ecstatic that you had such a wonderful purchasing experience with Karifa and Krystie! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

Jul 14, 2022 -

sonyalbailey responded

No additional response

June 22, 2022

James Tan is a very patient person, he explains the prices well, he is very kind and sweet and gives you time to think and analyze things well, they are not like other Dealers who want to sell you forc More

by Carp mart
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Criswell Maserati - Alfa Romeo responded

We are ecstatic to hear that you had a recommendation worthy experience with James! Thank you for taking the time to provide us with this feedback on your experience. Have a wonderful day!

June 04, 2022

My first contact with James Tan was via a text message he sent me in response to my inquiry regarding the 2020 AUDI Q5 Premium Plus I saw on the website of Criswell Maserati of Germantown. He did confirm th More

by amarchaker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Criswell Maserati - Alfa Romeo responded

Thank you for taking the time to share your story with us! We are ecstatic to hear that James was able to get you the care you were hoping for at a fair price. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

May 24, 2022

My son and I had a great experience working with James Tan to purchase a used car. He is one of the most professional car sales people I have ever worked with. James was always quick to respond to my mes More

by Nevwagner60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Criswell Maserati - Alfa Romeo responded

We are so pleased to hear that our team was really able to help you out! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

May 01, 2022

James was amazing. Fast and efficient. Fastest buying experience I have had. Thank you James! More

by Mbsevern92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Criswell Maserati - Alfa Romeo responded

Congratulations on your recent purchase! We are thrilled to hear that James helped to make this a 5 star experience for you! If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

April 22, 2022

I had a great experience at Criswell Maserati. My sales representative Mr. Tan was a true professional. From start to finish, he made my transaction go as smooth as possible. I would like to tha More

by bilal1980
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Criswell Maserati - Alfa Romeo responded

Thank you Bilal! We value your business and we appreciate this thoughtful and heartfelt review for our team. If there is anything additional we can assist you with, please do not hesitate to reach out to any of our team members.

April 21, 2022

Luis Cruz-Navarijo provided top notch service to my family and I with the purchase of our new 2022 Alfa Romero Guilia. His knowledge of the vehicle was stellar and nothing short of amazing. I will be More

by Collins23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cruz-Navarijo
Apr 26, 2022 -

Criswell Maserati - Alfa Romeo responded

We are delighted to hear that you found our team to be knowledgeable, professional, and helpful! We look forward to assisting you again for all of your future automotive needs.

April 19, 2022

Thank you Alberto Zamorano for a wonderful experience in helping us with our 2022 Alpha Romeo Stelvio. Your professional and easy demeanor made our experience a joy! Thanks again Tony and Debbie. More

by Tony H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Zamorano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Criswell Maserati - Alfa Romeo responded

Thank you so much for taking the time to share this thoughtful and positive review with our team!

April 14, 2022

Awesome and simple sales experience. The whole process completed in under 2.5 hours. I'm super pleased with my Alfa Romeo Giulia. James Tan was very helpful through the whole process More

by lsimkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Criswell Maserati - Alfa Romeo responded

We love hearing how happy our customers are with their new vehicles! Thank you so much for taking the time to reach out with this positive feedback for our team!

April 06, 2022

Our salesman, James Tan, at Criswell Maserati was excellent. My wife called ahead to let him know what she was looking for and he had the best match pulled around and waiting for us to check out and More

by Royayscue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystie Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klara Kolinska
Apr 08, 2022 -

Criswell Maserati - Alfa Romeo responded

Excellent! We love hearing how happy our customers are with their new vehicles and we are delighted to know that our team helped to make this a smooth and stress free experience for you!

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