Criswell Maserati - Alfa Romeo - Service Center

Brought my giulia I had just bought in on Saturday for an oil change and inspection. The oil change was unbelievably pricey, but they did do the inspection for free, which I appreciate. Very friendly and oil change and inspection. The oil change was unbelievably pricey, but they did do the inspection for free, which I appreciate. Very friendly and professional service staff. The service advisors were particularly personable and made me feel quite welcome and not just a “number.” There’s even a window in the waiting room where you can watch them work in the service bay. Very plush and upscale dealership in general. Everything on the lot is eye candy. A very interesting but pleasant experience. Well worth the drive. My only gripe is why 5.5 quarts of oil plus a filter is $385. But the intervals are long enough to offset this some. Overall the car seems worth it to own so far, so I’ll take it with a grain of salt. Will definitely be back at Criswell Maserati/AR for my future services. Just make sure you call well in advance for an appointment! More

I am writing to express my dissatisfaction with the Maserati at CRISWELL in germantown. I bought a 2020 levante maserati from Criswell dealership about two months ago. The car was 45 miles when I g Maserati at CRISWELL in germantown. I bought a 2020 levante maserati from Criswell dealership about two months ago. The car was 45 miles when I got it. two weeks later I had a call from Alex who mentioned my car was needed for service. Alext took my car and returned t car a messed up car to me. My car was pissing oil all over my garage. I am really disappointed because my car was in good condition with no oil leak prior to the service. I then called maserati immediately and got the car towed back to the dealership. Two weeks later, Criswell Maserati cannot provide a tangible resolution to my problem. I have requested my garage to be cleaned, which has not been done I don't want that particular maserati any more because, maserati caused a problem with my car. I don't have confidence in the car and have lost enthusiasm for the car. I am requesting to get another car but not the messed up car. The services at your service department is the poorest service I have ever encountered. I emailed The GM (kevin) and no response. More

I cannot say enough good things about this dealership. Everyone is extremely helpful and professional. Karifa Mara has helped me the with two vehicles and I wouldn't go to anyone else. He is one of the Everyone is extremely helpful and professional. Karifa Mara has helped me the with two vehicles and I wouldn't go to anyone else. He is one of the most genuine people I've met and you can tell he cares about the people he helps; it comes naturally to him. He goes out of his way to make the entire process seamless and painless. Everyone there makes buying a car actually fun. Krystie was amazingly easy to work with from the finance department. Thank you for making an experience that is supposed to be exciting, truly exciting! I don't want to forget about Anthony and Alex from the Services department. Although they aren't part of the purchasing/leasing experience, they always go the extra mile, making sure that anytime my car needs service, it's done without a hitch. More

1st Scheduled Service Experience Leaves a Bad Taste My first scheduled service experience was very disappointing. I scheduled my service for my car to be picked up on Thursday, April 4th, spoke with "D My first scheduled service experience was very disappointing. I scheduled my service for my car to be picked up on Thursday, April 4th, spoke with "Dana" I am sure I did not spell this write but he referenced himself as the manager. I was not in the system although I have had the Maserati for a little over a year and Karifa Mara was my sales person (btw, he was great). Provided my name, telephone number for both me an my husband as well as our address, he said we were not there. So he got all the information and said he would have someone leave their office at 9 am and they would be at my house by 10 am on April 4th. I verified twice, to which he repeated they will leave there at 9 am and be at my home by 10 am. Thursday, April 4th at 10:20 am I called and asked was the driver running late, it was the same person I scheduled the service with and he said I show you are bringing your car to us. I reminded him of our conversation and that he was the person who scheduled the service although he tried to act like someone else made this error. So he said he would have someone leave right now since according to the map they could be at my house in 26 minutes. I said okay, I can wait until 11:25 am but have to leave for my doctor's appointment. 11:32 I called and once again, same guy. Oh, he says, he should have been there by now, we will reschedule and I will just call him to come back. He said they could come on Saturday morning, I said anytime before 10:30 am would be fine. Saturday arrives, and once I am dressed and ready to leave I see I have 3 missed calls and voicemail stating they are calling to make sure someone is here before they send their driver and to call them. Really, I can't believe this. The driver picks up the car, asks me to complete the paperwork and although I told them when I scheduled the service I pre-paid for the service as well as the "replacement tire" plan I am being asked to provide my credit card number. I refused and told the guy I understood he was doing his job but I paid for this and it should be on file and I am not providing my credit card number. He says okay, and I ask about the car being washed. He assured me the car would be cleaned and shinning when returned which would be Monday. It just doesn't end; so I am out doing my Saturday things and I again get voicemails from the same guy asking me to call. When I return the call he states that he isn't sure he can get the car back to me today, I said I was told it would be Monday anyway so it was fine. Since I am keeping the car he needs me to send him a copy of my drivers license. I am just amazed at this as I am in the middle of a store and I am going to send him a copy of my drivers license. I ask him to call my husband and he can provide the number and probably send a copy as he is home. We agree he will be bringing my car first that Monday morning as I have a 10:30 appointment. yes, will be first. Monday rolls around and its a new guy from the service department calling me; see I have a missed call and now my husband has 2; it is a little after 9 when we see this and I call. The service guy, I believe he said Anthony but not sure, great news your car is ready. Well it was ready Saturday and you were supposed to be here before 10:30, same story. We will send someone right now...the driver does get here at 10:30, late for the appointment and the car is NOT clean, honestly the windows dirtier than before, they did vacuum the carpet but it is far from clean and once again disappointed. This is truly one of the worsts experiences I have had with a service department and think I would rather take the car to a NAPA to have the oil changed compared to dealing with them again. I was very hopeful I would be given the opportunity to complete a survey for the service but did not receive one so I wanted to share. I do not recommend purchasing a car or having it serviced here based on this overall experience. While you have a great sales person, the experience doesn't stop once we drive off. Repeat business is what most strive for and I can assure you, you will never get mine. And lastly, next time you bring someone a car to drive it should be of the same caliber and quality not lesser. More

Anthony goes above and beyond any other Service Manager I took my Maserati in for its annual maintenance and had the pleasure of meeting Anthony Johnson. I have purchased a lot of vehicles, mostly high lin I took my Maserati in for its annual maintenance and had the pleasure of meeting Anthony Johnson. I have purchased a lot of vehicles, mostly high line, and always feel more comfortable having the dealer perform any work versus an independent shop. Obviously, over the years I've met and dealt with many different Service Managers, but none compare to Anthony. I was impressed with the initial meet and greet, explanation of work to be performed, explanation of completed work performed, and just how I was treated during my visit. I forgot to mention, I'd scheduled the appointment online, after hours, therefore, no one actually received my request for the 730am apt. Anthony was short-handed but asked the Technician to take a break from what he was doing, put my car on another lift, and go ahead and take care of me even though they were shorthanded and I didn't have an appointment on the books. Thanks Anthony, I'll be back for sure. Trey More

Great Service I took my 2017 Ghibli in for its first service. Anthony was great. He was very knowledgeable and had great customer service. Made the process rea I took my 2017 Ghibli in for its first service. Anthony was great. He was very knowledgeable and had great customer service. Made the process really easy. 5 stars to Anthony. Thank you. More

Awful Customer Service Scott the service manager really should be in a Fiat dealer service center. No clue on how to interact with luxury clients. Does not care about keep Scott the service manager really should be in a Fiat dealer service center. No clue on how to interact with luxury clients. Does not care about keeping the customer happy so they come buy more cars from the dealership. But hey that's why there is Maserati dealers in VA. Don't expect a return phone call from him unless you talk to the GM. More