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Criswell Nissan
Germantown, MD
984 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 984 reviews
October 10, 2024
Awesome people. Eric made me very comfortable from the first day we meet. He communicated well.i had another option in mind that my mind was already fixed on getti Eric made me very comfortable from the first day we meet. He communicated well.i had another option in mind that my mind was already fixed on getting but he some how gave more enough reason to to choose Nissan . The Finance woman was great as well. She made the process very smooth Nissan reception overall was just exceptional. More
by Renebenjamin613
Verified Customer
October 09, 2024
Criswell always takes care of my car and is easy to deal with. You can tell they care not only about your car but also about you and your passengers to make sure you’re safe. with. You can tell they care not only about your car but also about you and your passengers to make sure you’re safe. More
by GreeksinMD
Employees Worked With
Other Employees :
Pai deserves 5 stars, Rubin Ferreira
October 07, 2024
Enrique was very nice and helpful. I had some headaches with getting the prices I was quoted at the dealership, but enrique helped me navigate the process I had some headaches with getting the prices I was quoted at the dealership, but enrique helped me navigate the process More
by liam.swiggard
Employees Worked With
October 05, 2024
Always a pleasure dealing with Criswell The staff is very helpful and professional. They know what they’re doing and take care of the customer. I I enjoy going there. helpful and professional. They know what they’re doing and take care of the customer. I I enjoy going there. More
by Gpmargelos
Employees Worked With
October 04, 2024
Always great service dealing with Criswell personnel, courteous, and very professional. They handle my car with kid gloves like it was their own car. courteous, and very professional. They handle my car with kid gloves like it was their own car. More
by Gpmargelos
Employees Worked With
October 04, 2024
It was good that you could service my car on the same day but I was disappointed that you still billed for 90 minutes when the job took less than 30 minutes. but I was disappointed that you still billed for 90 minutes when the job took less than 30 minutes. More
by grobinson2040
Employees Worked With
Pia
October 04, 2024
Excellent customer service. An amazing experience. Truly. They do what they must to get you what you want. An amazing experience. Truly. They do what they must to get you what you want. More
by nakiabrown603
Employees Worked With
Other Employees :
Rubin Ferreira
October 02, 2024
The service was good. Everything went well they checked everything and even the shuttle service was good Everything went well they checked everything and even the shuttle service was good More
by savd2praze
October 01, 2024
Very quick service, got me in and out with no hassle, and did what needed to be done. did what needed to be done. More
by dfarah
Employees Worked With
October 01, 2024
Sean was a pleasure to work with. He was very kind and patient with me. He answered all my questions with a smile. Sean even offered my son and daughter some pizza for having to wait He was very kind and patient with me. He answered all my questions with a smile. Sean even offered my son and daughter some pizza for having to wait through the process. All in all I was very pleased with the service and I love my new car! More
by rosetta.johnson
Employees Worked With
