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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
984 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 984 reviews

October 01, 2024

The service was clearly explained, documented, economic, and done in a timely manner. Additional maintenance tips were also given. More

by GOPALSWAMINATHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pi
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Oct 02, 2024 -

Criswell Nissan responded

It's our goal to offer an easy and efficient service event, and we appreciate knowing you were pleased with the results. Don't hesitate to reach out if we can be of service to you in the future.

September 29, 2024

I will always go to them because I trust them. Deuce makes sure things get done right and if they don’t, he makes sure it gets corrected. More

by LDGREEN378
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Criswell Nissan responded

It's great to see you can rely on our top notch team to provide an excellent service experience. We look forward to seeing you soon!

September 28, 2024

High-quality service on Ariya; installation of fog lights; valuable recommendations on tire replacement; pleasant experience More

by BARTLETTGEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Criswell Nissan responded

It's great to hear you were satisfied with your recent service experience. Don't hesitate to reach out if we can be of further assistance.

September 27, 2024

It was easy to schedule an appt and service was fast and convenient. Would recommend. More

by savinodan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We appreciate your recommendations and hope to be of service to you in the future.

September 26, 2024

Did take two visits to repair everything under warranty but everything that was broken now works as it should. The tech did leave some sticky finger prints on the front passenger window that took a bit of More

by fj.winter
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We value the opportunity to work with you to resolve these service issues and sincerely apologize for the finger prints that were left on the window. Don't hesitate to reach out if anything else comes up. We hope to see you again when your vehicle is due for its next routine maintenance visit.

September 23, 2024

Gail Sterling handled our expectations very well. Loved the overall experience from the first call I made to final pickup and delivery More

by Prateek Aggarwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail Sterling
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Sep 24, 2024 -

Criswell Nissan responded

We're happy to see we met your expectations! Thanks again for choosing Criswell. We hope you'll keep us in mind for any future automotive needs.

September 22, 2024

My total bill was about $1000,yet the billing Dept added an additional 3% of the total charges simply Because I was paying using a Visa card. What, the $1000 of my hard working money Wasn't enough? Looks More

by QTMABREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We appreciate your feedback and are sorry to see your visit was anything less than excellent. We strive to provide a positive service event, and sincerely apologize for any inconvenience you experienced. We truly hope you will give us another chance to work with you to provide a better experience in the future.

September 22, 2024

We had a great experience at Criswell Nissan! Eric and the team have been really accommodating in guiding us through the process of getting our dream car. I highly recommend Criswell Nissan! More

by combistajohncarlo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Criswell Nissan responded

We're thrilled to see you found your dream car at Criswell Nissan! Thanks for working with our team and sharing your recommendations.

September 19, 2024

Service Dept Very professional and helpful. Gail walked me through what was being done on my 15k service. More

by JHKORTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Sterling
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Sep 19, 2024 -

Criswell Nissan responded

Awesome! It's great to see you enjoyed an easy and efficient service event while working with our friendly and professional staff. We value your business and look forward to your next visit with us.

September 17, 2024

Have not visited the Service Center yet. On delivery, the car was clean and gas tank was full. Nice ... More

by DAVE.BARTON2
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
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Sep 18, 2024 -

Criswell Nissan responded

Whether it's sales or service, our friendly and professional team is here to help with any of your automotive needs. We value your business and welcome you to reach out if we can be of further assistance.

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