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Criswell Nissan

Germantown, MD

4.5
991 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 991 reviews

March 13, 2024

Everything they said to me was a lie to get a sale. It was the young girl Elizabeth. She’s a liar! Don’t buy from her! More

by c_herbert2007
Recommend Dealer
No
Employees Worked With
Elizabeth Velasquez
Mar 18, 2024 -

Criswell Nissan responded

We appreciate all feedback and are sorry to see you did not have a more positive experience. We welcome you to reach out if we can be of service to you in the future.

March 09, 2024

Elizabeth was very helpful and accessible. She responded every questions i had. Overall a good experience. More

by tide milan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira, Elizabeth Velasquez
Mar 11, 2024 -

Criswell Nissan responded

It's great to see you enjoyed an easy and efficient car buying event at Criswell. We value your business and welcome you to reach out with any additional questions.

March 08, 2024

They very professional, Mr. Enrique is very kind and good sale person. I have a good experience purchase my car, Mr Enrique always be kind, nice and very professional with every More

by giolpz0919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Mar 11, 2024 -

Criswell Nissan responded

Thank you for sharing this positive feedback! We hope to be of service to you in the future.

March 07, 2024

Like to take this opportunity to say thanks to Dalton and his service team. Dalton has restored my trust after a few bad experiences last year with previous service consultant. How Dalton treated his custo More

by williamcujo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashanti Shackleford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Criswell Nissan responded

Thank you for taking the time to share this feedback. We are happy to see your recent experience was much more positive than past visits. We value your patronage and look forward to continuing to provide both excellent customer care and high quality vehicle service.

March 07, 2024

Gail was excellent at letting me know what was going on while I waited, what work needed to be done, and why. More

by PSWINTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail
Mar 08, 2024 -

Criswell Nissan responded

It's great to see you were satisfied with the excellent customer service you received at Criswell. We value the opportunity to provide the service your vehicle needs and welcome you to reach out with any additional questions.

March 05, 2024

The repair wasn’t done properly and I have to bring my car back for the same issue to be serviced and hopefully resolved this time. Despite the inconvenience I doubt I’ll be refunded for crappy work or th More

by TIA_SMITH1973
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Gail Sterling
Mar 08, 2024 -

Criswell Nissan responded

It's our goal to provide a great service event, and we regret this was not your experience. We apologize for this inconvenience and hope this service issue is resolved quickly and to your satisfaction.

March 04, 2024

The service advisor is very professional and the communication was very effective using text messages (by customer's request). Shuttle service was on time as expected. More

by ARAYHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton
Mar 06, 2024 -

Criswell Nissan responded

It's great to see you were satisfied with your Criswell Nissan experience! Our team is always happy to help with any of your automotive needs, and we hope to see you when your vehicle is due for its next routine service visit.

March 04, 2024

Customer service was amazing recommend coming here for anyone that would want to get a starter car More

by theronjohn0723
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Mar 06, 2024 -

Criswell Nissan responded

We're happy to see we could help you out! We value your business and truly appreciate your recommendations.

March 03, 2024

Criswell provided a great quick experience for me when I was in a time crunch! Enrique Sotelo provided superior customer service, was on his game and made sure to walk me through every step of the process. More

by Coach Ty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Criswell Nissan responded

We're happy we could really help you out! Thanks for choosing to work with our team and for taking the time to highlight the efforts of our staff. Don't hesitate to stop by or give us a call if we can be of service to you in the future.

March 03, 2024

Noticed on Wednesday loud noise coming from muffler area of car.Took my 2013 Nissan Sentra to Criswell Nissan on Saturday Morning. No Appointment. Arrived at 8:45. Diagnostic was performed (with pictures ta More

by clayja1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Criswell Nissan responded

Thanks for stopping by! We're happy to see we were able to take care of this issue and get you back on the road in a timely manner. Don't hesitate to reach out if anything else comes up.

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