
Criswell Nissan
Germantown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 986 reviews
Friendly and attentive staff - all the portions of purchasing a car were done in a timely manner. purchasing a car were done in a timely manner. More
I knew exactly what I wanted. They processed the paperwork semi quickly. I was called and texted multiple times a day for 2 weeks to come in and take a survey. The manager left tw They processed the paperwork semi quickly. I was called and texted multiple times a day for 2 weeks to come in and take a survey. The manager left two voice mails asking me to take a survey for free gas and coupons. Then added I need to re sigh some paperwork. Pretty annoying. I needed a new car and all they did was process the paperwork. The finance guy did more. Not sure what I can review the “salesman” on. More
Deuce was very responsive and kept me informed of the status of the vehicle. thanks status of the vehicle. thanks More
We are a Criswell Nissan family - we previously purchased two cars from them, and just purchased a third. We also have all of our service and maintenance performed at Criswell Nissan. For the purchase two cars from them, and just purchased a third. We also have all of our service and maintenance performed at Criswell Nissan. For the purchase of our recent car, we worked with Elizabeth who was outstanding. Elizabeth's knowledge, expertise, and enthusiasm are evident. She knew every aspect of the car, and I believe she went above and beyond to ensure that I had all the information I needed to make an informed decision. Her exceptional customer service made me feel like a valued repeat customer, and she reached out to me on a couple of occasions after the purchase to ensure I knew how everything worked and that I was happy with the purchase. While Elizabeth was with another customer when I returned a couple of days later with some questions, her colleagues Enrique and Wayne were extremely enthusiastic and helpful to answer my questions in her place. When it came time to hand me off to Rubin the Sales Manager, I felt Rubin did a good job explaining the different deals and options for financing the car. He ensured there would be no surprises when I was handed off to sign the financing paperwork. Bottom line is I am very grateful for the team effort and very happy with my purchase. More
Always get good service. Service advisor do a good job of keeping you informed about your service needed for your vehicle. Service advisor do a good job of keeping you informed about your service needed for your vehicle. More
Wait time is too much and everything is over priced. every work is priced too much in the name of nissan original parts and labour. every work is priced too much in the name of nissan original parts and labour. More
Service Manager was not pleasant. No expressions or polite greeting. No phone call or text to let me know the car was done. I had to call after 4 hours. No expressions or polite greeting. No phone call or text to let me know the car was done. I had to call after 4 hours. More