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Criswell Nissan

Germantown, MD

4.5
986 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 986 reviews

January 08, 2024

Friendly and attentive staff - all the portions of purchasing a car were done in a timely manner. More

by SS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Jan 09, 2024 -

Criswell Nissan responded

Our goal is to provide an excellent car buying event, and it's great to know you were pleased with your experience. We hope to be of service to you again in the future.

January 06, 2024

Service is good quality, not as expensive as I expected, low pressure, and reasonably fast. More

by faffysmith2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jan 08, 2024 -

Criswell Nissan responded

It's great to hear you were pleased with your overall experience. The friendly and knowledgeable team at Criswell is here to help, and we hope to see you again when your vehicle is due for its next routine service visit.

January 04, 2024

Service explanation was excellent Service advisor went out of his was to let me know condition of car More

by stevenibender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Edwards sevice rep
Jan 05, 2024 -

Criswell Nissan responded

Our friendly and professional team is here to help, and we appreciate you taking the time to highlight their efforts. Don't hesitate to reach out if we can be of further assistance.

January 04, 2024

Courtesy and professional . Neat place with a great space to wait while your car is being serviced. More

by IDEOMOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Jan 05, 2024 -

Criswell Nissan responded

It's our goal to provide an all-around outstanding service event, and it's great to see you were pleased with your experience. Thanks so much for choosing Criswell and for taking the time to share this positive feedback.

January 04, 2024

I knew exactly what I wanted. They processed the paperwork semi quickly. I was called and texted multiple times a day for 2 weeks to come in and take a survey. The manager left tw More

by NICK_DEVETT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edwin Hernandez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Engram
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Jan 05, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. We hope you'll keep us in mind for any future automotive needs.

January 03, 2024

Deuce was very responsive and kept me informed of the status of the vehicle. thanks More

by mgeeban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service event, and it's rewarding to know you were pleased with your experience. We hope to see you again when your vehicle is due for its next routine service visit.

January 01, 2024

We are a Criswell Nissan family - we previously purchased two cars from them, and just purchased a third. We also have all of our service and maintenance performed at Criswell Nissan. For the purchase More

by Troy
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira, Elizabeth Velasquez
Jan 02, 2024 -

Criswell Nissan responded

Congratulations on your newest Nissan! We're thrilled to see you can depend on the top notch team at Criswell to provide for all of your automotive needs. We look forward to seeing you soon and welcome you to reach out with any additional questions.

December 31, 2023

Always get good service. Service advisor do a good job of keeping you informed about your service needed for your vehicle. More

by clayja1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Jan 02, 2024 -

Criswell Nissan responded

Our courteous and capable team is here to help, and it's wonderful to know you can rely on a great service experience at Criswell. We value your business and look forward to your next visit with us!

December 30, 2023

Wait time is too much and everything is over priced. every work is priced too much in the name of nissan original parts and labour. More

by RINSANIN20
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Jan 03, 2024 -

Criswell Nissan responded

We value the opportunity to work with you and are disappointed to see you were not satisfied with your experience at Criswell. We truly hope you'll give us another chance to provide the service your vehicle needs to stay well maintained.

December 30, 2023

Service Manager was not pleasant. No expressions or polite greeting. No phone call or text to let me know the car was done. I had to call after 4 hours. More

by SUNFLOWER20850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Criswell Nissan responded

Thank you for taking the time to post this review. We appreciate all feedback and have shared your comments with our management team for further consideration. We sincerely apologize for this lack of customer service and hope your next visit with us is much more positive.

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