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Criswell Nissan

Germantown, MD

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Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,019 reviews

February 01, 2024

Service good. Problem was I had to wait two hours for the courtesy van to pick me up and take me to the dealer to pick up my car. More

by POTOEYECARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Feb 01, 2024 -

Criswell Nissan responded

Thank you for bringing this to our attention. It's disappointing to see that your overall experience was not more positive. We apologize for this inconvenience and hope your next visit with us is a better one.

January 28, 2024

The dealership performs work professionally and also inspect the car to information about future work needed. More

by wazirshahid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Guandique
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Jan 29, 2024 -

Criswell Nissan responded

Our top notch team takes pride in offering excellent customer care and high quality service for your vehicle. We look forward to continuing to work with you to ensure your car stays in tip top shape.

January 28, 2024

Excellent, good customer, maintenance and love how easy to get there. Peaceful clean place to visit. More

by Addie Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Financing lady , Mark Erbling
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Jan 29, 2024 -

Criswell Nissan responded

It's our goal to offer an all-around outstanding service experience, and it's rewarding to know you were pleased with with the results. Don't hesitate to reach out if we can be of further assistance!

Jan 30, 2024 -

Addie Perez responded

Este lugar es bien cómodo para encontrar y el parqueo bien fácil y amplio. Da paz en la mente y los asociados son excelentes. I recommend this place. I had been buying my cars from a very long time.

January 27, 2024

Gayle was nice and even provided me with coupons for discounts for my services. I like going to Criswell Nissan. More

by msslm7721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gayle
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Jan 29, 2024 -

Criswell Nissan responded

It's great to know our staff helps make servicing your vehicle a pleasant experience! We value the opportunity to work with you and look forward to seeing you again when your vehicle is due for its next routine maintenance visit.

January 25, 2024

Good experience overall. Communications by the Service Team was frequent, effective and responsive. I would highly recommend Criswell. More

by aprilstubbssmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Eller, David Guandique
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Jan 26, 2024 -

Criswell Nissan responded

We appreciate you taking the time to let us know how we are doing! It's great to see you were satisfied with your overall experience, and we look forward to the next opportunity to work with you.

January 25, 2024

Everything was just great. Nice people, nice deals, and a smooth process while buying the car More

by junairm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha from Honda
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Jan 26, 2024 -

Criswell Nissan responded

Awesome! It's great to see everything went well with your recent experience at Criswell.

January 25, 2024

Working with Willy was a true pleasure. He's very knowledgeable and super helpful. It was great experience obtaining a vehicle yesterday More

by aayeboah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willy Bedzigui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Criswell Nissan responded

We're happy to see we could really help you out! Thanks again for choosing to work with the team at Criswell.

January 24, 2024

I received consistent great quality service more than decade. I was never unhappy in any service that I have taken for preventive as well as corrective maintenance. More

by ThomasK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier A Lorenzo-Seda
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Jan 25, 2024 -

Criswell Nissan responded

It's rewarding to know our professional staff has consistently met your service needs and provided the maintenance required to help keep your vehicle in great running condition. We look forward to continuing this working relationship!

January 22, 2024

Edwin Hernandez was on top of his game. Until he got my call I had no return calls out follow-ups other than an email station they would call me back. 2 days later I called, and got Mr. H More

by mac12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Criswell Nissan responded

Thank you for sharing this positive feedback! We are happy to see we could help you out and welcome you to reach out if we can be of further service.

January 21, 2024

Muy bien me a tendieron con amabilidad y todo me replicaron lo que necesitaba el carro More

by MARQUEZENRIQUE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Jan 22, 2024 -

Criswell Nissan responded

Thank you so much for sharing this 5-star rating! Don't hesitate to reach out if we can be of further assistance.

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