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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
986 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 986 reviews

December 21, 2023

The people at Criswell outdid themselves this time! My electrical problem was fixed within a reasonable time with no charge to me! Many thanks! More

by Joan.kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Criswell Nissan responded

It's our goal to provide an all-around outstanding service event, and we appreciate knowing you were pleased with your experience. We value your business and look forward to seeing you when your vehicle is due for its next routine service visit.

December 20, 2023

The dealership helped me and fixed my problem in a short time span. Workers in the service department are very helpful. More

by SANDYSINC2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deuce
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Dec 20, 2023 -

Criswell Nissan responded

We're happy to see we were able to really help you out! Don't hesitate to reach out if you have additional questions or concerns regarding the service your vehicle needs to stay well maintained.

December 19, 2023

I bought a Nissan Rogue with 5 year bumper to bumper warranty. Today I went for tire rotation and they told me it is better to do tire balance also. Ok . Then the service person came to me after30 minut More

by dipak56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Criswell Nissan responded

Thank you for taking the time to share this review of your recent service experience. We understand your frustration and our service manager has noted that brake pads are a wear and tear item and not covered in bumper to bumper warranties. We welcome you to reach out to our staff if you would like to discuss the details of this service event. We truly hope you'll consider giving us another chance to work with you to provide a more positive experience in the future.

December 19, 2023

Criswell Nissan had serviced my Nissan Murano for almost 10 years so they were my first choice to buy my new Nissan Rogue! Their selection, pricing and customer service are excellent! More

by dorifromva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira, Elizabeth Velasquez
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Dec 20, 2023 -

Criswell Nissan responded

Thanks so much for your continued patronage! We value the opportunity to work with you and are happy to see we can meet all of your automotive needs.

December 17, 2023

Criswell Nissan was great to deal with and made getting this service accomplished quick and easy. More

by GaryS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! We look forward to your next visit with us!

December 16, 2023

Everyone was courteous and professional and made sure we were completely satisfied with our purchase. More

by moleholecvl
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
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Dec 18, 2023 -

Criswell Nissan responded

Thanks for taking the time to let us know how we did! We're happy to see you were pleased with your experience and welcome you to reach out if we can be of further assistance.

December 15, 2023

Friendly and patient, the staff took the time to get us into the right vehicle. More

by daviddf1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth Velasquez
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Dec 15, 2023 -

Criswell Nissan responded

We're happy to see we could really help you out! We value the opportunity to work with you and welcome you to reach out if we can be of service to you in the future.

December 14, 2023

Good salesman Willy really kind, only thing to improve is the waiting time , in my case after 5 hours was dark and tired I couldn’t realize on a scratch on the windshield and then I ask to fix it and the den More

by riccardo bastardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Bedzigui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III
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Dec 15, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for the longer than anticipated wait time. If we can be of further service, please reach out to one of our team members.

December 14, 2023

A pleasure to work with everyone at Criswell Nissan. Service is great and they keep me informed. It’s always a pleasure dealing with them. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Thorner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Criswell Nissan responded

It's rewarding to know you can count on our staff to provide a top notch service experience each time you visit. We look forward to your next visit with us!

December 14, 2023

Ericka provided wonderful customer service, as always. She is very knowledgeable and makes sure everything is done properly and on time. More

by BHOLLY914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Criswell Nissan responded

It's great to see you can rely on Ericka to provide an all-around outstanding customer service experience. We value your business and look forward to your next visit with us.

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