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Criswell Nissan

Germantown, MD

4.5
803 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 803 reviews

May 13, 2023

Great experience with Willie and James. They respected my time, were efficient, professional, and pleasant. Looking forward to enjoying my new car! More

by sandwrobertson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Cook III, Willy Bedzigui
May 15, 2023 -

Criswell Nissan responded

It's wonderful to hear you had a stellar car-buying experience while working with the top-notch team at Criswell Nissan! Don't hesitate to give us a call or stop by if we can be of further assistance.

March 31, 2023

I had a great experience purchasing my used vehicle from Criswell in Nissan. Edwin and James explain in great detail details about the vehicle and my financing options. Highly recommended. More

by Charlene.kaplowitz83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III
Apr 04, 2023 -

Criswell Nissan responded

We value your business and truly appreciate your recommendations! Thanks again for choosing Criswell Nissan.

March 22, 2023

My husband and I had a great car buying experience here . James Cook was very helpful with finding us the best car for our growing family. We will continue to buy cars from here in the future. More

by Asheleylee21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III, Willy Bedzigui
Mar 24, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback! We appreciate knowing about your positive experience and look forward to continuing this working relationship.

March 20, 2023

I had a wonderful and professional experience at the Dealership. Mr. Willie was my salesman and Mr James Cook was the financial officer. Both were very patient with me concerning my financial constraint More

by vcooke1129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Cook, Willy Bedzigui
Mar 22, 2023 -

Criswell Nissan responded

We're glad to see our friendly and knowledgeable team was able to help you out. Don't hesitate to reach out if we can help in any other way.

February 16, 2023

Ericka Escobar is awesome and amazing, wonderful customer service. Good communication. She won't let you down. They really care at this dealership and take care of there customers. Very satisfied customer More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Criswell Nissan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Criswell Nissan. If you ever need anything else from us, please feel free to give us a call or stop by.

January 29, 2023

Dora was kind, funny and helpful. I am just in the initial stages of planning my next car purchase and she encouraged a test drive. I'm glad she did. Now I know for sure which vehicle More

by Ann
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dora Batres
Feb 04, 2023 -

Criswell Nissan responded

We are very happy to have provided you with such a positive experience! We look forward to assisting you with your car buying process and welcome you to reach out with any additional questions.

January 28, 2023

I have never met a nicer gentleman in the car business, he has always taken care of me and never done me wrong !!! I totally recommend him !!! Go visit him and tell him "JACK" sent me here :-) !!!! More

by Jack Sprinkle
Recommend Dealer
Yes
Employees Worked With
Gene Lopez
Feb 04, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. It's disappointing to see your overall experience was not more positive. If we can be of further assistance, don't hesitate to give us a call.

January 21, 2023

Took vehicle in for some repairs and also told Criswell nissan to do oil change . After picking up my vehicle the oil change never got done. So when I called back the day and stated that the oil never got More

by Mad customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Criswell Nissan responded

We are disappointed to hear that you did not have a more positive experience with us at Criswell Nissan. Thank you again for taking the time to share this feedback.

January 18, 2023

The worst biggest scam artist AL Ramsome the service manager. Make sure you read your bill before paying there are hidden fees they'll try to side on your bill. I don't recommend or will ever come back More

by Mad customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. We are sorry to see we did not meet your expectations and have passed your comments along to our management team for review.

December 26, 2022

I purchased my new Nissan car during Christmas 2023 and Christian helped me a lot. Not only with the pricing of the car, he helped me in understanding all the car features and insurance requirements. He wa More

by Swati
Recommend Dealer
Yes
Employees Worked With
Mark Erbling, Christian Acevedo-Ruz
Dec 30, 2022 -

Criswell Nissan responded

Thank you for choosing Criswell! We hope you enjoy your new car!

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