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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
986 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 986 reviews

November 23, 2023

1- accepting credit card system without charge fee will be better. 2-fixing coffee machine for customers are needed. 3-Sometimes smiling is better because a part of customer service. More

by j.goglani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Criswell Nissan responded

Thank you for offering these suggestions. All feedback is important to us and your comments have been shared with our management team for consideration. We value your business and hope to be of service to you in the future.

November 22, 2023

Professional, prompt, efficient, cordial Customer Service Staff, always ready to help and listen to the clients. More

by DSHENOSCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Nov 28, 2023 -

Criswell Nissan responded

Thank you for posting these kind comments and high star rating! Don't hesitate to reach out if we can help in any other way.

November 21, 2023

Whent there for an oil leak from transfer case. The diagnosis was the seal replacement. But that never fixed the problem. Pay dealer’s rate for nothing More

by sndjuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Criswell Nissan responded

We are sorry to see you are experiencing this issue with your vehicle. We value the opportunity to work with you and hope you'll consider giving us another chance to assist with the service your vehicle needs to stay in great running condition.

November 21, 2023

Good service. Work on the car was completed promptly. Ericka is accommodating in explaining the necessary maintenance for my vehicle. More

by COURTNEY.R.EPPS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Criswell Nissan responded

We're happy to hear everything was completed quickly. We value the opportunity to work with you and look forward to seeing you soon.

November 20, 2023

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by KOUROU92
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Nov 20, 2023 -

Criswell Nissan responded

Thank you for sharing this 5-star rating! We hope to be of service to you in the future.

November 19, 2023

They did an Amazing job fast workers and they were very nice and caring for me and my time 😊 More

by VELASQUEZELIZABETH780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Criswell Nissan responded

It's rewarding to know you were provided with a top notch service event at Criswell. Don't hesitate to reach out if we can help in any other way.

November 19, 2023

Excellent service and service team. Very professional and friendly from start to finish.. Mark and Deuce were great! More

by sissynatoli1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Nov 20, 2023 -

Criswell Nissan responded

It's great to see you were pleased with your overall experience at Criswell! We value your business and look forward to your next visit with us.

November 18, 2023

In the beginning, Eric was great. He was very helpful. He got the vehicle we wanted but after we left he did not give the proper warranty. Did he told us about? He lied in the end and More

by Pissed off
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Eric Engram
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Criswell Nissan responded

It is our goal to provide a standout sales event, and we are sorry to see you did not have a more positive experience. We truly hope this issue is resolved quickly and to your satisfaction.

November 16, 2023

This was a smoth process. Enrique did a good job. Ashanti is a very couteous manager :) More

by CLKADISI
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III
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Nov 16, 2023 -

Criswell Nissan responded

It's wonderful to see you had a simple and seamless car buying experience at Criswell! Thanks for allowing us to assist with this purchase!

November 15, 2023

I was able to get service without having to wait and I was very pleased with how rapid the service was done. More

by ERWIN.JAUMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Thorner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Nov 16, 2023 -

Criswell Nissan responded

It's our pleasure to help! It's great to see everything was completed quickly and to your satisfaction by the friendly and professional staff at Criswell Nissan. Don't hesitate to reach out if we can be of service to you in the future.

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