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Criswell Nissan

Germantown, MD

4.6
1,011 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,011 reviews

December 16, 2023

Everyone was courteous and professional and made sure we were completely satisfied with our purchase. More

by moleholecvl
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Dec 18, 2023 -

Criswell Nissan responded

Thanks for taking the time to let us know how we did! We're happy to see you were pleased with your experience and welcome you to reach out if we can be of further assistance.

December 15, 2023

Friendly and patient, the staff took the time to get us into the right vehicle. More

by daviddf1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth Velasquez
Dec 15, 2023 -

Criswell Nissan responded

We're happy to see we could really help you out! We value the opportunity to work with you and welcome you to reach out if we can be of service to you in the future.

December 14, 2023

A pleasure to work with everyone at Criswell Nissan. Service is great and they keep me informed. It’s always a pleasure dealing with them. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Thorner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Criswell Nissan responded

It's rewarding to know you can count on our staff to provide a top notch service experience each time you visit. We look forward to your next visit with us!

December 14, 2023

Ericka provided wonderful customer service, as always. She is very knowledgeable and makes sure everything is done properly and on time. More

by BHOLLY914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Criswell Nissan responded

It's great to see you can rely on Ericka to provide an all-around outstanding customer service experience. We value your business and look forward to your next visit with us.

December 14, 2023

Good salesman Willy really kind, only thing to improve is the waiting time , in my case after 5 hours was dark and tired I couldn’t realize on a scratch on the windshield and then I ask to fix it and the den More

by riccardo bastardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Bedzigui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III
Dec 15, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for the longer than anticipated wait time. If we can be of further service, please reach out to one of our team members.

December 13, 2023

Ericka was very attentive and responsive. As soon as I arrived, she approached me to get my car and info. During the service, Ericka kept me abreast of my car's status. More

by JARAGUA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Criswell Nissan responded

It's our pleasure to help! Thank you for taking the time to post this positive feedback. Don't hesitate to reach out if we can be of further assistance.

December 13, 2023

She is a very patient and nice pereon. I am so happy with my purchase experience. More

by zlduan2022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira, Elizabeth Velasquez
Dec 13, 2023 -

Criswell Nissan responded

Thank you for sharing these kind comments and high star rating! We value your business and hope you enjoy your new vehicle.

December 11, 2023

Fast, nice, clean and they vacum the floors. But no carwash. Fast and on time. We go back. More

by southh1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The mechanic he do good., Mark Erbling
Dec 12, 2023 -

Criswell Nissan responded

Thanks for sharing this 5-star rating! We look forward to working with you again.

December 10, 2023

I lost the last key for my Nissan Rogue. I have no spare and called Criswell Nissan. They took care this issue with their professional work. I appreciate their swift work. More

by SHIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Criswell Nissan responded

It's our pleasure to help! Thank you for taking the time to share this positive feedback. We hope to see you again when your vehicle is due for its next routine service visit.

December 08, 2023

I loved working with Edwin from the beginning to the end him and ruben were awesome to work with! More

by Bianca Board
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Dec 12, 2023 -

Criswell Nissan responded

It's wonderful to know you had a fantastic car buying experience at Criswell! Our friendly and professional team is always happy to help, and we welcome you to reach out if you have additional questions about the features of your new vehicle.

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