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Criswell Nissan

Germantown, MD

4.6
1,013 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,013 reviews

December 10, 2023

I lost the last key for my Nissan Rogue. I have no spare and called Criswell Nissan. They took care this issue with their professional work. I appreciate their swift work. More

by SHIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Criswell Nissan responded

It's our pleasure to help! Thank you for taking the time to share this positive feedback. We hope to see you again when your vehicle is due for its next routine service visit.

December 08, 2023

I loved working with Edwin from the beginning to the end him and ruben were awesome to work with! More

by Bianca Board
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Ferreira
Dec 12, 2023 -

Criswell Nissan responded

It's wonderful to know you had a fantastic car buying experience at Criswell! Our friendly and professional team is always happy to help, and we welcome you to reach out if you have additional questions about the features of your new vehicle.

December 07, 2023

Overall excellent experience. Wayne was very helpful in getting me set up to buyout my leased Nissan. More

by jason.nogueira
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Criswell Nissan responded

We're happy to hear we could really help you out! Don't hesitate to give us a call or stop by if we can be of further assistance.

December 04, 2023

Great service and excellent overall experience. They worked around my schedule and got me into a car. More

by jotanddanny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
Dec 06, 2023 -

Criswell Nissan responded

We're happy we could help! Thanks again for choosing Criswell.

December 04, 2023

Criswell was very professional. The salesman and his manager were interested in what I wanted in a vehicle and we were able to negotiate an excellent price. More

by geoashneal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III, Rubin Ferreira
Dec 06, 2023 -

Criswell Nissan responded

Our staff is dedicated to delivering a standout sales event, and it's exciting to see you had such a wonderful experience at Criswell! Don't hesitate to reach out if we can help in any other way.

December 03, 2023

Fast, efficient service with courteous friendly communication made this experience a 5 stars rating overall. Would recommend to others. More

by gendorsainvil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Criswell Nissan responded

It's rewarding to know we earned your recommendations! We value your business and hope to be of service to you in the future.

December 03, 2023

Deuce and his team always do a great job at listening to my concerns and go above and beyond to get my vehicle’s issues resolved right away. They’re great communicating. They understand I rely on my vehicle More

by pzapata01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Dec 06, 2023 -

Criswell Nissan responded

Thank you so much for sharing these kind comments! We take pride in delivering a remarkable service experience, and it means a lot to know you can depend on our team to deliver the outstanding customer care and high quality vehicle service you've come to expect from us. We look forward to your next visit with us!

December 02, 2023

Dropped off the car at 10 AM and you didn't even bother to look at it. Had to rsise xxxx to even get a call back. You also did not bother to consider the issue, even though I explained it 3 times when I dr More

by jazzman809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Dec 06, 2023 -

Criswell Nissan responded

Thank you for taking the time to share this feedback. It's disappointing to see you did not have a positive experience. We welcome you to reach out if we can be of service to you in the future.

December 01, 2023

Great customer service and communication from the service advisor. Will continue to get my car serviced here. More

by Suga1423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Criswell Nissan responded

Excellent! It's great to know you were satisfied with your experience. We look forward to seeing you again when your vehicle is due for its next routine service visit.

November 29, 2023

Visit this place for service. Always get good service and amazing customer service. This place never disappoint you. More

by maraikayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Nov 30, 2023 -

Criswell Nissan responded

It's wonderful to know you can depend on our team to provide exceptional service each time you visit! We look forward to seeing you soon!

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