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Criswell Nissan
Germantown, MD
986 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 986 reviews
November 15, 2023
Debit card machine doesn’t work after multiple retry so we end up paying 3% extra and no one was there in account section. Representative should be interactive and try to listen customer and should not ru we end up paying 3% extra and no one was there in account section. Representative should be interactive and try to listen customer and should not rush for things to close . More
by rahulljoshii
Verified CustomerEmployees Worked With
November 14, 2023
We worked with Enrique and he was AWESOME! ! Enrique and his team really made the car shopping experience pleasant and easy. I highly recommend working with him! ! Enrique and his team really made the car shopping experience pleasant and easy. I highly recommend working with him! More
by avisimi
Employees Worked With
November 13, 2023
Outstanding service as usual. Went to the dealership for a oil change and tire rotation. Was told it would be 454 minutes and it was actually less. Keep up the great work. Went to the dealership for a oil change and tire rotation. Was told it would be 454 minutes and it was actually less. Keep up the great work. More
by RetiredandTired
Employees Worked With
Mark Erbling
November 12, 2023
The staff and service here are wonderful - thanks so much! We have been coming here for years and will definitely be back! much! We have been coming here for years and will definitely be back! More
by Christian
Employees Worked With
November 12, 2023
Ericka always takes good care of me. She knows her customers and takes good care of us. She knows her customers and takes good care of us. More
by milesmoore
Employees Worked With
November 11, 2023
Great service and Erica’s wonderful . She shared a coupon to help with a high price She shared a coupon to help with a high price More
by tammy.bowser
Employees Worked With
November 10, 2023
They were able to resolve my issue immediately and my car was returned in a timely manner. car was returned in a timely manner. More
by denlylabaze
Employees Worked With
November 10, 2023
The service attendant was too snorty for me and was not clear in explaining herself. Seems to have personal issues so early in the morning clear in explaining herself. Seems to have personal issues so early in the morning More
by ecampbell260
