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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
986 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 986 reviews

November 03, 2023

Excellent customer services and thanks for your help. My car was ready on time. Thanks again. More

by ONHAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Nov 07, 2023 -

Criswell Nissan responded

We're happy to see we met your expectations! We value your business and hope to be of service to you in the future.

November 03, 2023

Great service every time I bring in one of the cars to Criswell Nissan. Thanks. More

by Calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 07, 2023 -

Criswell Nissan responded

It's great to see you can depend on our team to deliver a great service experience every time you visit! We look forward to seeing you soon!

November 03, 2023

Good service, prompt attention helpful people reasonable prices comfortable waiting area,reasonable wait time for car. More

by rmposin213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

Thanks for taking the time to share these details about your recent visit to Criswell! We value your business and look forward to working with you again.

November 02, 2023

The service offered was great. David, the attendant was very helpful. They took time to address all my concerns. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 07, 2023 -

Criswell Nissan responded

Thanks for choosing Criswell and for taking the time to let us know how we are doing! We welcome you to reach out with any additional questions or concerns about the service your vehicle needs to stay in great running condition.

November 02, 2023

I felt like I was listened to and my car got taken care of. They kept me informed as well. More

by denlylabaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

The Criswell team is committed to providing an outstanding service event, and it's great to see you had a positive experience. We look forward to the next opportunity to work with you.

November 01, 2023

Thank You For Your Service And Support. Special Thanks To Service Advisor Ericka Escobar For Her Dedication And Professionalism More

by ABOKOM31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

We value the opportunity to work with you and sincerely appreciate this positive feedback. We look forward to seeing you soon!

November 01, 2023

Always friendly staff. Quick service and they keep me updated step by step as work is completed. More

by swyecso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Nov 07, 2023 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction. Thanks for sharing this high star rating with us!

November 01, 2023

I was told that I would have free oil changes the first year of purchase. The information was told to me in error, however I was still given the oil change as promised. More

by Gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Bedzigui
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III
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Nov 07, 2023 -

Criswell Nissan responded

Thank you for bringing this to our attention. We apologize for any miscommunication on our part. If you have any other concerns, please don't hesitate to reach out to one of our team members.

October 31, 2023

Great speedy affordable care. Came in and out in about an hour and 10 minutes More

by PATRICEBONDODET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Nov 01, 2023 -

Criswell Nissan responded

It's great to see you were provided with an easy and efficient service event! We look forward to your next visit with us!

October 31, 2023

Excellent service, prompt response to questions, good estimate of time required and on time completion of jobs. More

by ftao.omicbio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Nov 01, 2023 -

Criswell Nissan responded

We're happy to see we met your expectations. Our top notch team is always happy to help and looks forward to working with you again in the future.

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