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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.6
1,019 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,019 reviews

November 28, 2023

The initial technician, or whoever was responsible for working on the car, couldn't identify (or possibly chose not to address) the clanging noise in the brakes of the used car I purchased from this deale More

by CLKADISI
Workmanship
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Criswell Nissan responded

Thank you for sharing these comments about your experience. It's disappointing to see we did not meet your expectations and welcome you to reach out to our service manager if you would like to discus the details of this visit.

November 26, 2023

Just an oil change and tire rotation. My vehicle was completed in a timely manner. The service department also took car of an outstanding recall issue. More

by cammaw55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction. We look forward to seeing you soon!

November 24, 2023

1- accepting credit card system without charge fee will be better. 2-fixing coffee machine for customers are needed. 3-Sometimes smiling is better because a part of customer service. More

by j.goglani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Criswell Nissan responded

Thank you for offering these suggestions. All feedback is important to us and your comments have been shared with our management team for consideration. We value your business and hope to be of service to you in the future.

November 23, 2023

As usual, great treatment from Mark and Deuce for a simple oil and filter change. They applied discounts i wasnt aware of. More

by QTMABREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deuce, Mark Erbling
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Nov 28, 2023 -

Criswell Nissan responded

It's wonderful to know you can rely on our top notch team to provide a standout service experience each time you visit. Thanks again for sharing this positive review with us!

November 22, 2023

Professional, prompt, efficient, cordial Customer Service Staff, always ready to help and listen to the clients. More

by DSHENOSCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Nov 28, 2023 -

Criswell Nissan responded

Thank you for posting these kind comments and high star rating! Don't hesitate to reach out if we can help in any other way.

November 22, 2023

Good service. Work on the car was completed promptly. Ericka is accommodating in explaining the necessary maintenance for my vehicle. More

by COURTNEY.R.EPPS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Criswell Nissan responded

We're happy to hear everything was completed quickly. We value the opportunity to work with you and look forward to seeing you soon.

November 21, 2023

Whent there for an oil leak from transfer case. The diagnosis was the seal replacement. But that never fixed the problem. Pay dealer’s rate for nothing More

by sndjuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Criswell Nissan responded

We are sorry to see you are experiencing this issue with your vehicle. We value the opportunity to work with you and hope you'll consider giving us another chance to assist with the service your vehicle needs to stay in great running condition.

November 20, 2023

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by KOUROU92
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Nov 20, 2023 -

Criswell Nissan responded

Thank you for sharing this 5-star rating! We hope to be of service to you in the future.

November 19, 2023

Excellent service and service team. Very professional and friendly from start to finish.. Mark and Deuce were great! More

by sissynatoli1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Nov 20, 2023 -

Criswell Nissan responded

It's great to see you were pleased with your overall experience at Criswell! We value your business and look forward to your next visit with us.

November 19, 2023

They did an Amazing job fast workers and they were very nice and caring for me and my time 😊 More

by VELASQUEZELIZABETH780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Criswell Nissan responded

It's rewarding to know you were provided with a top notch service event at Criswell. Don't hesitate to reach out if we can help in any other way.

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