Criswell Nissan

My wife and I had an awful experience with the service My wife and I had an awful experience with the service and customer care. My wife was mocked and rudely yelled at. The level of rudeness and terrible My wife and I had an awful experience with the service and customer care. My wife was mocked and rudely yelled at. The level of rudeness and terrible service shocks me. I do not recommend getting service done here. More

Excellent Service! I was able to complete the entire car buying process online and no other Nissan Dealership was able to match Criswell Nissan’s prices. The best part, I was able to complete the entire car buying process online and no other Nissan Dealership was able to match Criswell Nissan’s prices. The best part, after arriving at the dealership I simply electronically signed a few documents and into my sparkling clean new Altima with AWD. Thanks Again! More

TWO incorrect diagnoses...refused to refund me. These service people are either very poorly trained and incompetent, or are deliberately misdiagnosing problems so that they can bill clients more. I These service people are either very poorly trained and incompetent, or are deliberately misdiagnosing problems so that they can bill clients more. I took my Nissan Cube in for a rattling noise. First the tensioner pulley was allegedly the problem. Replacing that did NOT fix the noise. Then they said it was the crankshaft pulley. They tried to suggest that it was the transmission, and claimed that they had to replace the crankshaft pulley to "hear" the transmission to determine if it was flawed. Replacing the crankshaft pulley did NOT fix the noise either. They finally diagnosed the alternator as the ACTUAL problem. When I requested a refund of the costs for the two incorrect diagnoses, they refused to reimburse me. Diagnosing car issues by throwing everything up against the wall to see what sticks is NOT a professional way to conduct a car repair business. Needless to say, I have since found another repair service. Additionally, I am in the market for TWO new cars...one for me and one for my son. I will NOT be buying them from CRISWELL. More

Car Expertise Criswell Nissan isn't your usual dealership. Not at one moment did I feel rushed or pressured to do anything. They were extremely patient with me even Criswell Nissan isn't your usual dealership. Not at one moment did I feel rushed or pressured to do anything. They were extremely patient with me even tho my child was running a muck in the showroom. I was able to lease a brand new Maxima and was able to stay within my payment request. What a wonderful experience, looking forward to seeing you in 3 years. More

Right off the showroom floor! Immediately the 2019 Nissan Maximum Platinum Reserve with the Rakuda interior memorized me. After looking at the window sticker, I knew this car was s Immediately the 2019 Nissan Maximum Platinum Reserve with the Rakuda interior memorized me. After looking at the window sticker, I knew this car was sadly out of my price range. After numerous test drives of Altima's (well done Nissan) and lower model Maxima's I was still left wondering. The 2019 Nissan Maximum Platinum Reserve with the Rakuda interior was one car away from the General Managers 'Gene" office. He said to me, you have been here all day, let's take a look at the numbers an see if we can make this work for you. I respectfully said, thank you very much but it's out of my price range. Gene, said well let me see what I can do. After removing all of the vehicles from the showroom floor, a fresh detail, I drove home that day as a proud owner of my 2019 Nissan Maximum Platinum Reserve with the Rakuda interior! Without Gene Lopez's help, I might still be test driving cars! Thank you again and I'll be sure to stop by when It's time for my first oil change. More

A very positive experience Last week, my wife decided to replace out 13 year old pickup with a 2019 Nissan Frontier. We had previously purchased a 2014 Nissan Frontier and liked Last week, my wife decided to replace out 13 year old pickup with a 2019 Nissan Frontier. We had previously purchased a 2014 Nissan Frontier and liked it a lot. Gene Lopez shepherded the transaction by reviewing the appraisal of the trade in and beating the CarMax number. He instructed Rafael Maldonado, our sales consultant, to expedite the vehicle prep so that it was ready when we finished with James Cook, the finance specialist. We are extremely happy with this transaction and highly recommend this dealership. More

Pleasant Experience Everyone hates the Finance Office, but this was a great experience. Mr. Cook was very professional and had everything ready to go. He di Everyone hates the Finance Office, but this was a great experience. Mr. Cook was very professional and had everything ready to go. He did not rush me through and allow me to read the papers I was signing and if needed gave very good explanations, to any misunderstandings. We also had great conversation, which is unusual from the Finance Department. Mr. Cook had me on my way in no time. Thank you Sir for your work. More

Leasing Upon my entrance into the showroom, I was greeted immediately and the experience only got better from there. Hassle free throughout the entire process Upon my entrance into the showroom, I was greeted immediately and the experience only got better from there. Hassle free throughout the entire process of leasing my new Altima. Highly recommend this dealership, not like your usual places More

Outstanding Service! I am so glad I went to Criswell Nissan! Gene Lopez really took the time to help me find the truck that fit within my needs. He was patient and listene I am so glad I went to Criswell Nissan! Gene Lopez really took the time to help me find the truck that fit within my needs. He was patient and listened to what I wanted and where I wanted my payment to be. I am very satisfied with my new vehicle. I will definitely be visiting Gene again! Thank you! More

Satisfying Experience! Easiest car buying experience ever thanks to Gene Lopez! If you’re in the market, he’s the man to see! I love my new Titan XD! Easiest car buying experience ever thanks to Gene Lopez! If you’re in the market, he’s the man to see! I love my new Titan XD! More