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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
1,027 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 1,027 reviews

October 22, 2023

Communicative, timely, and was convenient to drop my car off and go about my day More

by meschuster28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
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Oct 24, 2023 -

Criswell Nissan responded

It's our goal to offer an easy and efficient service event, and we appreciate knowing you were pleased with your experience. Thanks again for the positive feedback!

October 22, 2023

Mark was wonderful, updated me on what needed or currant deals, ensuring I know my options. More

by JAZMINE889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Oct 24, 2023 -

Criswell Nissan responded

It's our pleasure to help! Thanks again for choosing Criswell and for taking the time to share this high star rating.

October 22, 2023

Very prompt and efficient service. The service agent, Mark, was very helpful. I have brought my car here for all services and have never been disappointed. More

by P_LYALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Oct 24, 2023 -

Criswell Nissan responded

It's rewarding to know you can rely on our team to provide the service your vehicle needs to stay in great running condition! We look forward to your next visit with us!

October 21, 2023

Quick service, managing expectations, and attention to detail made my service visit hassle free, thank you! More

by lmeyer365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Thorner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
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Oct 24, 2023 -

Criswell Nissan responded

It's great to see you enjoyed an all-around outstanding service experience at Criswell! We look forward to the next opportunity to work with you.

October 20, 2023

Ericka updated me on the service and explained the problem well. She was courteous and respectful. More

by sanumathew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
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Oct 24, 2023 -

Criswell Nissan responded

Thank you for sharing this positive feedback! We hope to be of service to you in the future.

October 20, 2023

Good customer service. My questions we answered and they were transparent about pricing when making the appointment. I would recommend this dealership to any Nissan driver More

by TRACEY.CASSEUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Oct 24, 2023 -

Criswell Nissan responded

We're happy to see we earned your business and your recommendations! We welcome you to reach out if you have any additional questions.

October 20, 2023

Mark does a wonderful job as service advisor. He schedules for appointments as quickly as possible and is always thorough and helpful. More

by LDUZICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Oct 24, 2023 -

Criswell Nissan responded

Your satisfaction is important to us, and it's wonderful to know you can depend on Mark to deliver a high quality customer service experience. We look forward to seeing you soon!

October 19, 2023

This dealership I like dealing with. They get the job done and are also courteous and informative. More

by APALEGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling, Ericka Escobar
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Oct 24, 2023 -

Criswell Nissan responded

We value the opportunity to work with you and hope to be of service to you again in the future. Thanks for choosing Criswell!

October 19, 2023

Hello, Mark is very pleasant, helpful and when you need to speak with him if he can't speak to you right away, He will return your phone call the same day. More

by DDUVALLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
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Oct 19, 2023 -

Criswell Nissan responded

We really appreciate you taking the time to highlight the efforts of our staff. The Criswell team is dedicated to delivering an excellent customer service experience, and it's great to know you were pleased with your interaction. We look forward to the next opportunity to work with you!

October 18, 2023

Frank was efficient, and carefully did all the work required on my automobile, and had it finished before the time allotted....I was very pleased with his handling of my car...I would recommend him.... More

by niki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Oct 19, 2023 -

Criswell Nissan responded

It's wonderful to know we met your expectations! We hope to see you again when your vehicle is due for its next routine service visit.

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