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Criswell Nissan

Germantown, MD

Overview
Employees
Reviews
Vehicles
4.5
990 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 990 reviews

September 20, 2023

The dealership is alway clean. The employees are professional and helpful. Been coming here for years. More

by ISRAELGUZ232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Criswell Nissan responded

Thanks for your continued patronage! We value your business and look forward to continuing this working relationship.

September 20, 2023

Al Ransome was very understanding, knowledgeable and accommodating . It doesn't get better than that. More

by ALANISENBERG_RPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Criswell Nissan responded

It's wonderful to know we met your expectations by delivering a standout service experience! We value the opportunity to work with you and look forward to your next visit with us.

September 20, 2023

Work was done ok they overpriced the window motor and when they replaced it they scratched up my window switch panels , I say if ur going to charge that amount of money at least do it carefully so nothin More

by CRAZYLEE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Criswell Nissan responded

We appreciate your feedback and apologize for this less than positive experience. We hope your next visit with us is an improved one.

September 20, 2023

Shout out to James Cook and Mr. Wayne , who are very personable and knowledgeable. Everything went extremely well. I am very pleased. I would recommend Criswell to my friends. More

by ADRIENNESONPOINT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Crabbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook
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Sep 22, 2023 -

Criswell Nissan responded

Thank you for taking the time to let us know how we are doing! It's great to see you enjoyed an all-around outstanding car buying experience at Criswell.

September 19, 2023

Service agent Dave Eller was very attentive and responsive to our needs Kept us fully informed of service process More

by stevenibender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Eller
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Sep 22, 2023 -

Criswell Nissan responded

100% satisfaction is our goal, and we're happy to see you were pleased with your experience. Don't hesitate to reach out if we can help in any other way.

September 19, 2023

Very pleased with the customer service , got what i wanted , very polite ,friendly, drop off was very easy and quick More

by taegan.hubbard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cook III, Elizabeth Velasquez
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Sep 20, 2023 -

Criswell Nissan responded

Excellent! It's great to hear you were pleased with your overall experience at Criswell. Don't hesitate to reach out if we can be of further assistance.

September 17, 2023

Ruben made the experience easy, simple, quick, and fast. It was a pleasure working with Criswell Nissan. More

by chntprsn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin Ferreira
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Sep 18, 2023 -

Criswell Nissan responded

It's exciting to see you enjoyed a simple and seamless experience at Criswell! Don't hesitate to reach out if we can be of further assistance.

September 17, 2023

Easy to make an appointment. Prompt communication and service from a pleasant staff. Checkout and pickup were easy. More

by jwolfgram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
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Sep 18, 2023 -

Criswell Nissan responded

Our goal is to offer a convenient service event, and it's great to see you had a positive experience. We look forward to your next visit with us!

September 16, 2023

Friendly, professional, engaging. Pleasant ambiance in the waiting area. Informed of any other issues with my car. Staff very personable. More

by evepalenque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Sep 18, 2023 -

Criswell Nissan responded

It's great to see you had an all-around outstanding experience at Criswell! We look forward to seeing you soon!

September 15, 2023

Very long wait for service. Not straightforward about services needed.Not friendly! very expensive. Will avoid! More

by DUCASSE.JULIETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ericka Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Criswell Nissan responded

We appreciate all feedback as it helps us to improve the overall customer service experience at Criswell. Our goal is to provide a great service event, and it's disappointing to hear you did not have a positive visit. We truly hope you'll consider giving us another chance to work with you in the future to provide a better experience.

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