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Criswell Nissan
Germantown, MD
1,021 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,021 reviews
Verified Customer
September 25, 2023
The service was great! I understood the entire porcess from the beginnibg to the end. I understood the entire porcess from the beginnibg to the end. More
by gleatonic78
September 24, 2023
Mr. Ashanti did a Spectacular Job finding me the exact Sentra I wanted. He found the color and trim level my family needed and sold it at a Very Fair Price. His team explained everything and got us finan Sentra I wanted. He found the color and trim level my family needed and sold it at a Very Fair Price. His team explained everything and got us financed with a wonderful rate through NMAC. They got us in and out of the dealership with time to enjoy the rest of our afternoon in our New Nissan. The experience was both fast and easy. On top of having a Great Team who brought in a Great New 2023 Sentra with Great Financing, they provided a Great Extended Warranty with a Great Maintenance Package and explained the importance of Gap Insurance. My family appreciates EVERYTHING he and his New Nissan team did for us. More
by SDJ
Employees Worked With
September 24, 2023
Excellent customer service. Very passionate in answering my questions or concerns. Very flexible and professional Very passionate in answering my questions or concerns. Very flexible and professional More
by chaitanya.brk
September 23, 2023
Unprofessional staff. Insufficient knowledge of the car features and given me inaccurate information. Delivery of vehicle did not cleanup … sloppy license plate install Insufficient knowledge of the car features and given me inaccurate information. Delivery of vehicle did not cleanup … sloppy license plate install with stickers completely cockeyed … chipped the paint while removing the dealer installed logo. Took over two weeks to receive my money for the trade in that dealer took from me two weeks prior … no follow up status until I called twice. Brand new car had low tire warning come on 5 days after took delivery of the car … finding out all 4 were under inflated by 9 psi. No forewarning how to release charger port if locked in place. No one knew how to initiate the one year included charging … took much effort and calls on my part to finally get that. Did not give me all the paperwork when I bought and paid. More
by KATELIAOTAWAN
Employees Worked With
Other Employees :
James Cook III, Rubin Ferreira, Elizabeth Velasquez
September 23, 2023
Eric was very helpful and patient throughout the entire process. We never felt rushed or pressured into anything we didn't want. One of the reasons we decided to complete a purchase at Criswell Nissan. process. We never felt rushed or pressured into anything we didn't want. One of the reasons we decided to complete a purchase at Criswell Nissan. More
by phimmphyr
Employees Worked With
Eric Engram
September 21, 2023
Enrique was very attentive and responsive to our needs Kept us fully informed of service process needs Kept us fully informed of service process More
by MARTELLO10
Employees Worked With
