Criswell Nissan

I was looking for a Nissan Altima and spoke with the sales manager on thursday , he had Kwame Otchere call me shortly after and I met Kwame at the dealership on Saturday to look at the car I saw online sales manager on thursday , he had Kwame Otchere call me shortly after and I met Kwame at the dealership on Saturday to look at the car I saw online at a unbelieveable price . Unknown to me another customer had test drove the car and in the end did buy it. That's when Kwame did an outstanding job helping me find another car , albeit more money, but a much much better value. This deal was done in July 2011 , I have had this car for 8 months now , and looking back now I really would like to publicly thank Qwame Otchere , for his help in helping me understand how purchasing this car and at the price it was listed , was a savings of thousands of dollars. I waited months to write this , to give myself time to evaluate everything considered ,including the service dept. I have had the car in for the free oil changes 3 times so far and the service dept. is great. I have told all my family and freinds about this dealership and how great they are. Thanks Kwame More

I was in the market for a Nissan Rogue that was NOT black, white or silver. Pretty hard to find, believe it or not. After some extensive web searching I found one at Criswell Nissan. As a single mom wi black, white or silver. Pretty hard to find, believe it or not. After some extensive web searching I found one at Criswell Nissan. As a single mom with every other weekend free, my time is valuable and I am not willing to play games when buying a new car. Even though it was a 35 mile drive for me, I was willing to go down and talk with them. I didn't NEED a new car, but if the price was right I would get one. They were very pleasant from the minute a walked in the door, and didn't waste my time or insult me with sky high numbers (like my local dealer did). From the time I walked in the door to driving away in my new Rogue was 3 hours. Shahn was wonderful to work with and I highly recommend him - but he usually does not work weekends so call ahead to see if he is there. I will be recommending them to others. More

These guys will tell you anything to get the deal. After you pay they don't care about you as far as service go. Until now it has taken me 2 months to get reimbursed for engine repairs I had to get done 5 d you pay they don't care about you as far as service go. Until now it has taken me 2 months to get reimbursed for engine repairs I had to get done 5 days after buying a 13.000 $ car. I can't reach them, they don't return my calls, don't reply to emails. It seems that they think I will give up if they make it hard enough. Never before have I experienced a company caring so little for their customers. More

Best experience we have every had at a dealership. We love our truck and will be back. Dave Swisher was very knowledgable with the product and very easy to get along with. We will be sending Friends an love our truck and will be back. Dave Swisher was very knowledgable with the product and very easy to get along with. We will be sending Friends and Family to see him for their next vechile purchase. More

Worst experience I've ever had with a dealer service department. First visit, they broke my hub cap and tried to charge me $80 for it. Second, they managed to overlook a $300 crack in a casing that my o department. First visit, they broke my hub cap and tried to charge me $80 for it. Second, they managed to overlook a $300 crack in a casing that my oil change guys point it out a couple weeks later. Turns out, it had been cracked that way for well over a month. Funny how that oversight was right before my 30,000-mile warranty was up. Avoid this place and find a garage where the management is actually interested in protecting your vehicle. More

I went to Criswell Nissan Germantown MD for a maintenance on my Nissan 350z, and they left a wrench in my engine room. I talked to their service manager for a full refund, and he refused to do that. http:/ on my Nissan 350z, and they left a wrench in my engine room. I talked to their service manager for a full refund, and he refused to do that. http://farm2.static.flickr.com/1407/4728178930_39fd0f48d4.jpg More

This guy (Dave Swisher) had great knowledge about the Frontier. He was able to answer each of my questions. I went to other dealers, and their staff's knowledge about trucks was poor. I strongly encou Frontier. He was able to answer each of my questions. I went to other dealers, and their staff's knowledge about trucks was poor. I strongly encourage anybody looking for a Nissan Frontier truck to go to Criswell Nissan. More

Just bought a brand new 2010 Nissan Armada and I am loving every bit of it! I drive out of town quite a bit with friends and to visit family but nothing I mean nothing compares to the comfort level I g loving every bit of it! I drive out of town quite a bit with friends and to visit family but nothing I mean nothing compares to the comfort level I got from this truck. A billion thanks to Robert for really doing his best on taking care of me and giving me world class service! these guys are AWESOME! More

David (Dave) Swisher gave me a rock bottom price and personalized service. I decided to lease rather than buy an Altima. He was very attentive to all my questions and took a lot a time to show me around personalized service. I decided to lease rather than buy an Altima. He was very attentive to all my questions and took a lot a time to show me around the vehicle. I would highly recommend Dave. Dave followed up the next day with a phone call to ask if I was satisfied with the vehicle. I highly recommend Dave and the dealership. More

I don't normally post reviews online, but I thought to make an exception in this case because of the wonderful experience I recently had with Criswell Nissan. For the purchase of a new car, I decided this make an exception in this case because of the wonderful experience I recently had with Criswell Nissan. For the purchase of a new car, I decided this time to do all my research online before physically heading out to any dealership. The reason we decided to visit Criswell first was because one of their sales consultants, Damon, was by far the most responsive to my emails and also seemed most knowledgeable compared to those in other dealerships. As soon as we parked our car at Criswell, Fred, another sales consulstant, welcomed us and we test drove a couple of models, Sentra and an Altima. Afterwards, we went into the office, and met Andrew, the sales manager, and he helped us try to find my "dream" car with specific features/colors that we wanted. Unfortunately, they didn't have any in their inventory, but they said that they could get one in for us if we were willing to wait a little bit for an upcoming shipment. Since we wanted to see if we could get the car without having to wait, we decided to look elsewhere with the mutually agreed idea that we would keep in touch as they wanted the opportunity to match or better any price we found anywhere else. Anyways, we ended up buying the car at another dealership because there was no wait involved which is another whole story (and review) in and of itself, but that speaks volumes to me that I am even taking the time to post a positive review of a dealership that I did not end up purchasing my car at. In short, everyone we came into contact with at Criswell Nissan was very professional, friendly, honest, responsive, and not pushy or pressuring, which to me was the complete opposite of my perception of what car salesmen were supposed to be like based on past experience. In the future, I would not hesitate to go there first to look for another car or recommend others there as well. BTW, I did not give ratings for 2 of the 5 categories above because it was not applicable as I did not have any service work done there or make a purchase. More