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Criswell Nissan
Germantown, MD
1,113 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
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Showing 553 service reviews
March 02, 2026
This past service experience was extremely frustrating. In addition to a new battery, oil and filter changes, I specifically emphasized that I had tried to change the front wiper blades and failed so the c In addition to a new battery, oil and filter changes, I specifically emphasized that I had tried to change the front wiper blades and failed so the car was left with two different blades. After picking up the car and taking it home, I realized there were still two different blades. The Service technician tried to convince me that they changed the blades and that it was ok to have two different wiper blades. I was not happy with that explanation especially after spending almost $700 on this particular service all. It made me question everything about that visit, did i get a new battery or new filters etc. I use this dealership because it is convenient but am not sure I will be back. More
by AGIAQUINTO
Verified CustomerEmployees Worked With
Pai
March 02, 2026
I’ve always had a good experience here. They take walkins everyday and get the work done in a timely fashion. Pai makes me feel good about keeping my Altima in good shape. They take walkins everyday and get the work done in a timely fashion. Pai makes me feel good about keeping my Altima in good shape. More
by richardfancey
February 20, 2026
Deuce and his team are always amazing and this time was no different. My Nissans always go to Criswell and I have never had an issue. no different. My Nissans always go to Criswell and I have never had an issue. More
by Mjlevi01
Employees Worked With
February 14, 2026
Gets the job done and very friendly and professional. Oil change price is very reasonable. Oil change price is very reasonable. More
by cgalegi
Employees Worked With
February 09, 2026
I like Criswell for always taking good care of my car and the right recommndations. the right recommndations. More
by LEAL2600
Employees Worked With
February 05, 2026
Deuce and staff always go over and beyond. Went through and explained everything in language I could understand Went through and explained everything in language I could understand More
by lilsis214
Employees Worked With
February 03, 2026
I had a great experience buying my car at Criswell Nissan. Aashna was amazing to work with friendly, patient, and really knowledgeable. She made the whole process smooth and stress‑free, and she made Nissan. Aashna was amazing to work with friendly, patient, and really knowledgeable. She made the whole process smooth and stress‑free, and she made sure I understood everything along the way. I’m really happy with my purchase and with the service I received. If you’re shopping for a car, definitely ask for Aashna. She’ll take good care of You. More
by rafaelzg
Employees Worked With
Aashna Naveera
January 31, 2026
Quick fast reliable always make sure to give their customers a great deal my favorite place to go when I need an oil change or any maintenance done customers a great deal my favorite place to go when I need an oil change or any maintenance done More
by WILLIAM.THOMAS012
Employees Worked With
Service department
January 30, 2026
Experienced, excellent professionals are helping customers with their best efforts to make the happy customers with success stories. customers with their best efforts to make the happy customers with success stories. More
by onolfatih
