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Criswell Nissan
Germantown, MD
1,114 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
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Showing 554 service reviews
March 07, 2026
For more than six years, I’ve trusted Mr. Al “Deuce” Ransome and the service staff at Criswell Nissan with my 2019 Nissan Titan Platinum Reserve, and they have consistently delivered exceptio Al “Deuce” Ransome and the service staff at Criswell Nissan with my 2019 Nissan Titan Platinum Reserve, and they have consistently delivered exceptional care. Through every preventative and scheduled maintenance visit, this team has kept my truck performing at its best, allowing me to enjoy a powerful, reliable machine with remarkably few issues. What sets Mr. Ransome apart is his leadership and his willingness to listen. He has always taken the time to address any questions about my service contract or maintenance work, ensuring I feel informed and confident in every decision. His professionalism is reflected in the entire department — a team that works with precision, pride, and genuine customer focus. I know material things don’t last forever, but the quality of service I’ve received at Criswell Nissan makes it feel like they can get pretty darn close. Thank you for years of outstanding service and a consistently positive experience. I remain another very happy customer. More
by Sedrick
Verified CustomerEmployees Worked With
Al Ransome
March 02, 2026
This past service experience was extremely frustrating. In addition to a new battery, oil and filter changes, I specifically emphasized that I had tried to change the front wiper blades and failed so the c In addition to a new battery, oil and filter changes, I specifically emphasized that I had tried to change the front wiper blades and failed so the car was left with two different blades. After picking up the car and taking it home, I realized there were still two different blades. The Service technician tried to convince me that they changed the blades and that it was ok to have two different wiper blades. I was not happy with that explanation especially after spending almost $700 on this particular service all. It made me question everything about that visit, did i get a new battery or new filters etc. I use this dealership because it is convenient but am not sure I will be back. More
by AGIAQUINTO
Employees Worked With
Pai
March 02, 2026
I’ve always had a good experience here. They take walkins everyday and get the work done in a timely fashion. Pai makes me feel good about keeping my Altima in good shape. They take walkins everyday and get the work done in a timely fashion. Pai makes me feel good about keeping my Altima in good shape. More
by richardfancey
Employees Worked With
Pai , Al Ransome
February 03, 2026
I had a great experience buying my car at Criswell Nissan. Aashna was amazing to work with friendly, patient, and really knowledgeable. She made the whole process smooth and stress‑free, and she made Nissan. Aashna was amazing to work with friendly, patient, and really knowledgeable. She made the whole process smooth and stress‑free, and she made sure I understood everything along the way. I’m really happy with my purchase and with the service I received. If you’re shopping for a car, definitely ask for Aashna. She’ll take good care of You. More
by rafaelzg
Employees Worked With
Aashna Naveera
January 31, 2026
Quick fast reliable always make sure to give their customers a great deal my favorite place to go when I need an oil change or any maintenance done customers a great deal my favorite place to go when I need an oil change or any maintenance done More
by WILLIAM.THOMAS012
Employees Worked With
Service department
