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Criswell Nissan

Germantown, MD

4.6
1,098 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland. At Criswell Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience. Our primary concern is the satisfaction of our customers.
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19574 Amaranth Drive

Germantown, MD

20874

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Showing 544 service reviews

January 22, 2026

I had a great experience and Wayne and Manager made the process work well! Thanks, More

by rwallen4equity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James
January 20, 2026

The whole process was quick anf easy. Very knowledgeable sales manager. Explained all the features. Over all good experience. More

by bahar.alam007
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Engram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2026

I'm very happy that I bought my car here; excellent customer service. They help me a lot More

by danielatriana2210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ami Dewonou
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2026

Great fast service. Quick turnaround. Everyone was polite. The only reason I am not giving a 5 start is because the first time I went to do an oil change, my car was was More

by Lucinymd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2026

Deuce and Pai take excellent care of my Nissan XTerra. They are always looking out for me and keeping repair costs to a reasonable expectation. A very loyal customer! Jeff Smith Germantown, MD More

by jeffrey.smith1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deuce and Pai
December 27, 2025

Good service, they were very patient helping us to look at car that fill ours needs. More

by Diana Marcela Rondini
Recommend Dealer
Yes
Employees Worked With
Chris Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aashna Naveera
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2025

Very polite, timely and attentive. Sales department is good too. We like Nissan very much. Keep up the good work! More

by cdeadrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2025 -

Criswell Nissan responded

Thank you for taking the time to share this positive feedback! We appreciate the opportunity to work with you and look forward to your next visit with us.

December 10, 2025

The oil change service was done professionally. It was within my expected length of time. More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAI
Dec 13, 2025 -

Criswell Nissan responded

It's great to know everything was completed quickly and to your satisfaction! Thanks for choosing Criswell for the routine maintenance your vehicle needs to stay well maintained. We look forward to seeing you soon!

December 09, 2025

Advertise as $79. 00 with coupon turned out costing $96.00 if I knew that would have when to Fredrick but lesson learned More

by liz2sweet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2025 -

Criswell Nissan responded

We're sorry to see you were not satisfied with your recent experience here at Criswell. We hope that you will consider giving us another chance to work with you in the future to provide a better experience.

December 06, 2025

Outstanding service as usual. I came in for the 30,000 mile service, and was in and out very quickly. More

by Troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
Dec 07, 2025 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! We look forward to seeing you again when your vehicle is due for its next routine maintenance visit!

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