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Criswell Nissan - Service Center

Germantown, MD

4.5
501 Reviews
Call Service Center (301) 825-5993

501 Reviews of Criswell Nissan - Service Center

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November 22, 2023

Professional, prompt, efficient, cordial Customer Service Staff, always ready to help and listen to the clients. More

by DSHENOSCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
Report | Print
Nov 28, 2023 -

Criswell Nissan responded

Thank you for posting these kind comments and high star rating! Don't hesitate to reach out if we can help in any other way.

November 22, 2023

Good service. Work on the car was completed promptly. Ericka is accommodating in explaining the necessary maintenance for my vehicle. More

by COURTNEY.R.EPPS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
Report | Print
Nov 28, 2023 -

Criswell Nissan responded

We're happy to hear everything was completed quickly. We value the opportunity to work with you and look forward to seeing you soon.

November 21, 2023

Whent there for an oil leak from transfer case. The diagnosis was the seal replacement. But that never fixed the problem. Pay dealer’s rate for nothing More

by sndjuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ericka Escobar
Report | Print
Nov 29, 2023 -

Criswell Nissan responded

We are sorry to see you are experiencing this issue with your vehicle. We value the opportunity to work with you and hope you'll consider giving us another chance to assist with the service your vehicle needs to stay in great running condition.

November 20, 2023

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by KOUROU92
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling, Ericka Escobar
Report | Print
Nov 20, 2023 -

Criswell Nissan responded

Thank you for sharing this 5-star rating! We hope to be of service to you in the future.

November 19, 2023

Excellent service and service team. Very professional and friendly from start to finish.. Mark and Deuce were great! More

by sissynatoli1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Nov 20, 2023 -

Criswell Nissan responded

It's great to see you were pleased with your overall experience at Criswell! We value your business and look forward to your next visit with us.

November 19, 2023

They did an Amazing job fast workers and they were very nice and caring for me and my time 😊 More

by VELASQUEZELIZABETH780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Criswell Nissan responded

It's rewarding to know you were provided with a top notch service event at Criswell. Don't hesitate to reach out if we can help in any other way.

November 15, 2023

I was able to get service without having to wait and I was very pleased with how rapid the service was done. More

by ERWIN.JAUMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Thorner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Erbling
Report | Print
Nov 16, 2023 -

Criswell Nissan responded

It's our pleasure to help! It's great to see everything was completed quickly and to your satisfaction by the friendly and professional staff at Criswell Nissan. Don't hesitate to reach out if we can be of service to you in the future.

November 15, 2023

Debit card machine doesn’t work after multiple retry so we end up paying 3% extra and no one was there in account section. Representative should be interactive and try to listen customer and should not ru More

by rahulljoshii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ericka Escobar
Report | Print
Nov 20, 2023 -

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for any inconvenience and hope your next visit with us is a better experience.

November 14, 2023

We worked with Enrique and he was AWESOME! ! Enrique and his team really made the car shopping experience pleasant and easy. I highly recommend working with him! More

by avisimi
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Criswell Nissan responded

We're thrilled to see you had a fantastic car buying experience! We hope you enjoy your vehicle and welcome you to reach out if we can be of further assistance.

November 13, 2023

Outstanding service as usual. Went to the dealership for a oil change and tire rotation. Was told it would be 454 minutes and it was actually less. Keep up the great work. More

by RetiredandTired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Erbling
Report | Print
Nov 15, 2023 -

Criswell Nissan responded

We're happy to see we met your expectations! Thanks for allowing our skilled staff to provide the routine service your vehicle needs to stay well-maintained. We look forward to seeing you soon!

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