Critz Auto Group

Service was quick and efficient. Took car in for recall notice. Service was quick and efficient. Repair took les than an hour to correct.. Also purchased a replacement key and key f Took car in for recall notice. Service was quick and efficient. Repair took les than an hour to correct.. Also purchased a replacement key and key fob on the same day, key was programed as well. Very pleased with all services. More

Very helpful service associate Joe Smith took time to look into my issue (missing reflector) ,checked the warranty ,ordered the part and made sure the other one was installed correc Joe Smith took time to look into my issue (missing reflector) ,checked the warranty ,ordered the part and made sure the other one was installed correctly .( it was not,so he fixed It) Service above and beyond expectations . More

A perfect Service Appt.! I am new to the area, and this was my first Service visit to this Dealership. I have to say I was very impressed with The service Dept. , "Tiffany " I am new to the area, and this was my first Service visit to this Dealership. I have to say I was very impressed with The service Dept. , "Tiffany " is the most Professional Service Rep. I have every worked with!! I will go back there for service because Tiffany is there! She listened to me, and had the knowledge to understand what I was talking about with my car! More

Replacement of windshields wipers Safe lite had installed the wrong windshield wiper when they replaced my window. I stopped by Critz on my way to a Drs appointment. They had the new b Safe lite had installed the wrong windshield wiper when they replaced my window. I stopped by Critz on my way to a Drs appointment. They had the new blades on in 15 mins. Just before a storm hit! More

BMW part installment Good customer service, 100 % focus is on the customer. They kept me updated through out the whole process. Offered me a car wash as well with the proc Good customer service, 100 % focus is on the customer. They kept me updated through out the whole process. Offered me a car wash as well with the process. More

Roaring sound when brakes applieed - 2011 Buick Regal This was the best customer service experience I have had in a very long time. I am an elderly widow and had been hearing a roaring sound when the bra This was the best customer service experience I have had in a very long time. I am an elderly widow and had been hearing a roaring sound when the brakes were applied. I had made an apt to take it in for service but decided to stop by the dealership while my daughter had brought me into town for a doctor's apt that morning. The service advisor was very patient and assured me he would have it taken care of immediately. My daughter took me home and then followed me back to the dealership. I am so glad that he gave such priority to my concerns because it was determined that the seal on the front right brake caliper had burst. Parts were ordered and my vehicle repaired. I had purchased the platinum additional extended warranty for my 2011 Buick so this was covered under the warranty I purchased at this dealership. All in all, this dealership goes the extra mile to make you happy & safe., More

continued problem with a recall issue A recall issue has failed twice after initial replacement. GMC would not cover the cost of repair on the second repair. Denny arranged for the repair A recall issue has failed twice after initial replacement. GMC would not cover the cost of repair on the second repair. Denny arranged for the repair cost to be taken care of by critz. GMC Is still using a defective part which continues to break and will not cover repair cost when it breaks. This is not the fault of critz. It's a GMC problem. More

Lisa Leach in Sales is the best in my 25 years doing business with Critz. She was not only very helpful for the sale, but her follow up has definitely exceeded in Sales is the best in my 25 years doing business with Critz. She was not only very helpful for the sale, but her follow up has definitely exceeded my expectations. More

Amazing service I have owned a total of 3 bmw's. Every time I have gone into the dealership I have always received excillent care. I have gone in for parts, service a I have owned a total of 3 bmw's. Every time I have gone into the dealership I have always received excillent care. I have gone in for parts, service and lately to purchase my vehicle. Everyone has always shown excellent care and understanding of any situation I have come in for. More

Not the best. Having scheduled my service a few days prior I was told that the 10k A service would take 2 hours. Seemed fairly long but no problem. I was happy to Having scheduled my service a few days prior I was told that the 10k A service would take 2 hours. Seemed fairly long but no problem. I was happy to wait 2 hours and did not request a vehicle. Unfortunately the service took 4 hours and I sat in the dealership from 10am-2pm. A terrible waste of time. Apparently the mechanic had gone to lunch and left the job incomplete. The service adviser deducted $100 off my ticket and I do appreciate the gesture. However, having to wait 4 hours was the pits and when I did get the car back the wash job was terrible. They might as well have not bothered washing it. I will add that Justin in the Sales Department was great and he was more than happy to answer all my annoying regarding my vehicle. He might be the reason I return. More