Critz Auto Group

Roaring sound when brakes applieed - 2011 Buick Regal This was the best customer service experience I have had in a very long time. I am an elderly widow and had been hearing a roaring sound when the bra This was the best customer service experience I have had in a very long time. I am an elderly widow and had been hearing a roaring sound when the brakes were applied. I had made an apt to take it in for service but decided to stop by the dealership while my daughter had brought me into town for a doctor's apt that morning. The service advisor was very patient and assured me he would have it taken care of immediately. My daughter took me home and then followed me back to the dealership. I am so glad that he gave such priority to my concerns because it was determined that the seal on the front right brake caliper had burst. Parts were ordered and my vehicle repaired. I had purchased the platinum additional extended warranty for my 2011 Buick so this was covered under the warranty I purchased at this dealership. All in all, this dealership goes the extra mile to make you happy & safe., More

Amazing service I have owned a total of 3 bmw's. Every time I have gone into the dealership I have always received excillent care. I have gone in for parts, service a I have owned a total of 3 bmw's. Every time I have gone into the dealership I have always received excillent care. I have gone in for parts, service and lately to purchase my vehicle. Everyone has always shown excellent care and understanding of any situation I have come in for. More

Lisa Leach in Sales is the best in my 25 years doing business with Critz. She was not only very helpful for the sale, but her follow up has definitely exceeded in Sales is the best in my 25 years doing business with Critz. She was not only very helpful for the sale, but her follow up has definitely exceeded my expectations. More

Awesome Experience was a great one. Knowlegable staff that were helpful. I was contacted with new developing information regarding my car. Most important, the Experience was a great one. Knowlegable staff that were helpful. I was contacted with new developing information regarding my car. Most important, the service was covered by BMW. Thanks to Mr. Smith More

Not the best. Having scheduled my service a few days prior I was told that the 10k A service would take 2 hours. Seemed fairly long but no problem. I was happy to Having scheduled my service a few days prior I was told that the 10k A service would take 2 hours. Seemed fairly long but no problem. I was happy to wait 2 hours and did not request a vehicle. Unfortunately the service took 4 hours and I sat in the dealership from 10am-2pm. A terrible waste of time. Apparently the mechanic had gone to lunch and left the job incomplete. The service adviser deducted $100 off my ticket and I do appreciate the gesture. However, having to wait 4 hours was the pits and when I did get the car back the wash job was terrible. They might as well have not bothered washing it. I will add that Justin in the Sales Department was great and he was more than happy to answer all my annoying regarding my vehicle. He might be the reason I return. More

I was treated like a VIP! We were treated like "royalty" by everyone we talked met. All of our questions were answered and suggestions were made with a smile and an attitude t We were treated like "royalty" by everyone we talked met. All of our questions were answered and suggestions were made with a smile and an attitude that made it very clear that they wanted us to be completely satisfied with our car purchase and our "auto buying" experience. A+ for Mark, Jerry, Lisa, and Gilbert. More

Great Customer Service I was able to drop off car and get a loaner very quickly and the work was done timely. The service staff are friendly and considerate. I was able to drop off car and get a loaner very quickly and the work was done timely. The service staff are friendly and considerate. More

friendly service The power steering pump on my Enclave went out while traveling to Savannah to visit my sister. I called Memorial Day & was surprised to have someone The power steering pump on my Enclave went out while traveling to Savannah to visit my sister. I called Memorial Day & was surprised to have someone answer in the Service Dept. The first service opening was on Friday, & I needed to leave town on Sat. Due to a crazy day at the dealership, my car was not looked at on Friday, despite a couple calls to check the status. Turns out the automated line I reached is a call center, not someone who is actually in the dealership, so my messages to check status were unseen. This is something Critz needs to address. That being said, my service technician apologized profusely and bent over backwards to replace my pump first thing Sat morning, putting me only a couple hours behind schedule. Other than a bit of stress, I am completely satisfied with the resolution to the problem. Power steering worked like a dream as I traveled through hours of hairpin curves in the mountains of NC & TN. I would definitely recommend having service done at this dealership! More

Great service dept. Scheduled service for my BMW X5 after oil level sensor went bad. Charles( service advisor) had a loaner car ready when I brought it in Wednesday morn Scheduled service for my BMW X5 after oil level sensor went bad. Charles( service advisor) had a loaner car ready when I brought it in Wednesday morning. The car was repaired and back in my garage by noon the same day. The BMW service dept takes customer service to a new level. More

Wonderful customer service! The service staff makes you feel welcome and they are very considerate of your time. Arrangements for a loaner car can be made when the appointment is The service staff makes you feel welcome and they are very considerate of your time. Arrangements for a loaner car can be made when the appointment is made. The addition of a technology specialist is a wonderful asset to the service team. Each new Mercedes has computerized components that you learn to utilize over time. It's nice to have a person to consult regarding the computerized equipment that wasn't on my previous model. More