Critz Auto Group

Amazing service I have owned a total of 3 bmw's. Every time I have gone into the dealership I have always received excillent care. I have gone in for parts, service a I have owned a total of 3 bmw's. Every time I have gone into the dealership I have always received excillent care. I have gone in for parts, service and lately to purchase my vehicle. Everyone has always shown excellent care and understanding of any situation I have come in for. More

Awesome Experience was a great one. Knowlegable staff that were helpful. I was contacted with new developing information regarding my car. Most important, the Experience was a great one. Knowlegable staff that were helpful. I was contacted with new developing information regarding my car. Most important, the service was covered by BMW. Thanks to Mr. Smith More

Not the best. Having scheduled my service a few days prior I was told that the 10k A service would take 2 hours. Seemed fairly long but no problem. I was happy to Having scheduled my service a few days prior I was told that the 10k A service would take 2 hours. Seemed fairly long but no problem. I was happy to wait 2 hours and did not request a vehicle. Unfortunately the service took 4 hours and I sat in the dealership from 10am-2pm. A terrible waste of time. Apparently the mechanic had gone to lunch and left the job incomplete. The service adviser deducted $100 off my ticket and I do appreciate the gesture. However, having to wait 4 hours was the pits and when I did get the car back the wash job was terrible. They might as well have not bothered washing it. I will add that Justin in the Sales Department was great and he was more than happy to answer all my annoying regarding my vehicle. He might be the reason I return. More

friendly service The power steering pump on my Enclave went out while traveling to Savannah to visit my sister. I called Memorial Day & was surprised to have someone The power steering pump on my Enclave went out while traveling to Savannah to visit my sister. I called Memorial Day & was surprised to have someone answer in the Service Dept. The first service opening was on Friday, & I needed to leave town on Sat. Due to a crazy day at the dealership, my car was not looked at on Friday, despite a couple calls to check the status. Turns out the automated line I reached is a call center, not someone who is actually in the dealership, so my messages to check status were unseen. This is something Critz needs to address. That being said, my service technician apologized profusely and bent over backwards to replace my pump first thing Sat morning, putting me only a couple hours behind schedule. Other than a bit of stress, I am completely satisfied with the resolution to the problem. Power steering worked like a dream as I traveled through hours of hairpin curves in the mountains of NC & TN. I would definitely recommend having service done at this dealership! More

I was treated like a VIP! We were treated like "royalty" by everyone we talked met. All of our questions were answered and suggestions were made with a smile and an attitude t We were treated like "royalty" by everyone we talked met. All of our questions were answered and suggestions were made with a smile and an attitude that made it very clear that they wanted us to be completely satisfied with our car purchase and our "auto buying" experience. A+ for Mark, Jerry, Lisa, and Gilbert. More

Great Customer Service I was able to drop off car and get a loaner very quickly and the work was done timely. The service staff are friendly and considerate. I was able to drop off car and get a loaner very quickly and the work was done timely. The service staff are friendly and considerate. More

Wonderful customer service! The service staff makes you feel welcome and they are very considerate of your time. Arrangements for a loaner car can be made when the appointment is The service staff makes you feel welcome and they are very considerate of your time. Arrangements for a loaner car can be made when the appointment is made. The addition of a technology specialist is a wonderful asset to the service team. Each new Mercedes has computerized components that you learn to utilize over time. It's nice to have a person to consult regarding the computerized equipment that wasn't on my previous model. More

Great service dept. Scheduled service for my BMW X5 after oil level sensor went bad. Charles( service advisor) had a loaner car ready when I brought it in Wednesday morn Scheduled service for my BMW X5 after oil level sensor went bad. Charles( service advisor) had a loaner car ready when I brought it in Wednesday morning. The car was repaired and back in my garage by noon the same day. The BMW service dept takes customer service to a new level. More

Ripoff Service Department Brought my car into Critz to (i) replace the battery, (2) replace one headlight, and (3) reposition one switch in the center console.They did not resp Brought my car into Critz to (i) replace the battery, (2) replace one headlight, and (3) reposition one switch in the center console.They did not respond for a week, and only responded after I called them to ask about my car. Their oral report the next day was as follows: -New Battery: $400 -Needed a new alternator: $800 -Headlight replacement: $250 -Needed a new switch, which was not available separately, so I had to replace the entire center console for $400. Refused to have the work done at Critz. Had a new battery installed at Pep Boys - OEM without the BMW label: $113 installed. Car did not need a new alternator - but if it did, an aftermarket alternator was available for $120 shipped and the OEM Bosch was available for approximately $170. It takes me about an hour and a half to replace an alternator. New head lamps were $51 each shipped and installing them took about five minutes per side. Did not need a new switch, but it was readily available from another BMW dealer for approximately $110 and replacement is a 60 second exercise with a flat head screwdriver.Critz tried to sell me $1200 of services that my car did not need. Report More

Best experience ever! And I've bought 35 cars in 30 years! Best personnel, Best dealership, best car buying experience ever!!! I WILL NEVER BUY A CAR ANYWHERE ELSE! Critz has a wonderful staff!! They will be Best personnel, Best dealership, best car buying experience ever!!! I WILL NEVER BUY A CAR ANYWHERE ELSE! Critz has a wonderful staff!! They will be my deakership for ALL my future car purchases!!!! More