Crossroads Ford Lincoln of Lumberton

I was promised 2 sets of keys and I only received one. These keys are already expensive enough brand new and as a customer I feel I should be entiled to two sets atleast especially since I spent money buy These keys are already expensive enough brand new and as a customer I feel I should be entiled to two sets atleast especially since I spent money buying a car at your dealership that I could have went somewhere else to buy. As a customer I expect customer satisfaction all the way through even after the purchase of the vehicle. More

very friendly salesmen in parking lot...not pushy but helpful. Mr. barfield was very helpful and friendly...we sent out granddaughter to get a new mustang the same day and he was so helpful o her also. helpful. Mr. barfield was very helpful and friendly...we sent out granddaughter to get a new mustang the same day and he was so helpful o her also. office was neat and surroundings were clean..all cars were clean..after purchase car was ready for us to leave with in 45 minutes..also drive granddaugters car home for her to save her a trip from florence to lumberton...florence ford was really after her business but we convinced that service was as important as sales and that we have always received excellent service with lumberton ford. More

Mr. Jack and Lumberton Ford were a pleasure to work with. I got the highest quality product and service at a very reasonable price! Thanks! I got the highest quality product and service at a very reasonable price! Thanks! More

Our salesman was Joey Jackson. My husband and I would recommend him to "everyone." He is a very straight up fellow. He knows how to go the extra mile for his customers. So "yes" I would recommend him!!! recommend him to "everyone." He is a very straight up fellow. He knows how to go the extra mile for his customers. So "yes" I would recommend him!!! More

Johnny Ellis was very prompt in dealing with our questions, since the deal was handled totally by telephone with a "gentleman's" agreement with respect to the purchase of the F-150 Long-Bed Work Tru questions, since the deal was handled totally by telephone with a "gentleman's" agreement with respect to the purchase of the F-150 Long-Bed Work Truck. We are extremely pleased with the new F-150. Jon says it drives great, better than his 2006 F-150. Jon & Max More

Steve went well out of his was to help me out with the purchase of my 2012 F-250. Far beyond my expectations and more than any other dealership would be willing to do to help a customer. Hassle free and purchase of my 2012 F-250. Far beyond my expectations and more than any other dealership would be willing to do to help a customer. Hassle free and laid back. You have definitely got my business and my family's for years to come. Great Work!! More

Anthony was excellent, nice, not pushy, dealership was pleasant, bright, sunny , happy place. Great truck, drives wonderful, lots of great features Good trade in and good price!! pleasant, bright, sunny , happy place. Great truck, drives wonderful, lots of great features Good trade in and good price!! More

I went in for a oil change at around 1130 a.m. on a weekday. I was a "walk in" so I asked if they could do it. I was told everyone was going to lunch and thye would be back at 1:00 and could do it then weekday. I was a "walk in" so I asked if they could do it. I was told everyone was going to lunch and thye would be back at 1:00 and could do it then. I asked "do you need my name or do I need to make an appointment?" I was told NO we dont have anything scheduled this afternoon just come in then and we will get you done. I left and come back about 12:50. I was checked in by a female and told her just as I mentioned above. Everything appeared to be in order. I went and sat in the waiting area and could see my vehicle just sitting outside. About thirty minutes or so later my vehicle was moved and backed into a space about twenty feet from where I parked it. I waited awhile longer and finally went back to the desk (about 1:40). The guy there stated "we got you done I am just waiting for your paperwork". I told him I didnt think my oil had been changed as my truck had never been taken back into the garage area. He then went into the back and confirmed what I said that it had not been done. By this time its almost 2:00 and I had been there over an hour. All I got was an imaginary oil change and to read some outdated magazines while I sat there. I told him to give me my keys and I left LUMBERTON FORD for the last time. The questions I have are 1-Why does the entire service staff eat lunch at the same time and shut the place down? 2-If I hadnt watched my vehicle would I have paid for a oil change I never got? Wow!! More

Johnny Ellis was wonderful to work with. His service was excellent, and our experience buying our new Escape was the best we ever had. We will be back to purchase our next vehicle when the time comes. Every excellent, and our experience buying our new Escape was the best we ever had. We will be back to purchase our next vehicle when the time comes. Everyone we had contact with was also very helpful. More

We are very pleased with our 2011 F250 and the our sales experience was awesome. Frome the minute we met with our salesman, Mike Z, to closing the deal and signing paperwork it was genuinely a pleasure. E experience was awesome. Frome the minute we met with our salesman, Mike Z, to closing the deal and signing paperwork it was genuinely a pleasure. Everyone was so warm and friendly, knowledgeable, helpful and easy going making buying this truck truely stress free. We were pleased with the price of this truck and were so impressed with how comfortable this buying experience was that we will definitely be back for the purchase of our next vehicle. It was honestly a pleasure doing business with them and we appreciate all they did to make it that way. Thanks again. Michael and Beverly McKeithan (Leland, NC) More