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Crossroads Ford Lincoln of Lumberton

Lumberton, NC

4.8
227 Reviews

5045 Dawn Drive

Lumberton, NC

28360

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227 Reviews of Crossroads Ford Lincoln of Lumberton

April 18, 2026

Always great, very helpful. Absolutely love the drop off service since I already work in Lumberton More

by cramer_sarah92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 22, 2026 -

Crossroads Ford Lincoln of Lumberton responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2026

I had my car service at ford crossroads,and they did a great job repairing it. They even let my car sit there until I paid the full amount. Thank you Anthony and ford crossroads. More

by lethascott7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 19, 2026 -

Crossroads Ford Lincoln of Lumberton responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 15, 2026

I brought my 2025 F150 in for an Oil Change & Tire Rotation, I mark my rear tires, it’s easy for me to see if they rotated have been rotated,, this is my 3rd time taking this truck to this dealership, More

by rick.chance16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony and Tommy
Apr 20, 2026 -

Crossroads Ford Lincoln of Lumberton responded

Hi Rick, thank you for your feedback—we’re glad to hear you’ve had positive interactions with our team. We’re sorry to hear about your experience regarding the tire rotation and understand your concerns. We’ve been trying to reach you and would appreciate the opportunity to connect—please reach out to us at your convenience so we can discuss this further.

March 16, 2026

The work was performed in a timely manner. I was kept informed during the performance of the work. I am extremely satisfied with the service performed and the service department. More

by tbritt68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lovin, Robert Sealy
Mar 19, 2026 -

Crossroads Ford Lincoln of Lumberton responded

Hello, we're pleased to hear everything was completed to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 16, 2026

Great perspective family feeling at home so very welcome .You will forget what you are there for everyone are so respectful More

by awill10647
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Waddell jr.
Feb 19, 2026 -

Crossroads Ford Lincoln of Lumberton responded

Hi, we really appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 10, 2026

Fantastic dealership. Fast service. Fast process with delivery. Excellent salesmen ie Ben. Streamlined very little paperwork with a usb drive with all your paperwork on it More

by justin.2345
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben, Robert Sampson, heck I got to meet the whole team. General Manager and all.
Jan 11, 2026 -

Crossroads Ford Lincoln of Lumberton responded

Hello, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 16, 2025

Great dealership! All employees are professional and informed. Good experience purchasing vehicle at This dealership. More

by ann1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerald, Terry, Hubert
Dec 17, 2025 -

Crossroads Ford Lincoln of Lumberton responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

November 25, 2025

I have always been treated with upmost respect and kindness when shopping for a car or getting work done. Thank you Crossroads Ford of Lumberton! More

by dleggett7849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lovin and Anthony Zarnik
Nov 25, 2025 -

Crossroads Ford Lincoln of Lumberton responded

Thank you for sharing this! We’re grateful for your loyalty and so glad to hear you’ve always been treated with respect and kindness—whether you’re shopping or in for service. We truly appreciate you and your trust in Crossroads Ford of Lumberton!

November 24, 2025

As usual, my service advisor, Robert was outstanding. Mr, Lovings runs a tight ship, and it was nice that he took the time to make sure I was pleased with my visit, not only did he make time for me so di More

by rick.chance16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Robert, Mr. Lovings, Mr. Terry
Nov 25, 2025 -

Crossroads Ford Lincoln of Lumberton responded

Thank you so much for sharing this! We’re thrilled to hear Robert took great care of you once again, and that our Service Manager Tommy Lovin and GM Terry Wooten both made the time to ensure your visit was a positive one. We truly appreciate your continued trust in our team and wish you and your family a wonderful Thanksgiving as well!

October 25, 2025

The service was great. When I walked in I was greeted by Anthony - he was very friendly and professional. He took my information and made me feel like my business was appre More

by Peaches
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Oct 27, 2025 -

Crossroads Ford Lincoln of Lumberton responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!