Crossroads Ford of Indian Trail

"AWESOME" experience!!! Been looking at "my" 2011 Ford Edge Limited on Crossroad Ford's web page for approximately 3 weeks before finally making the decision to contact deale Been looking at "my" 2011 Ford Edge Limited on Crossroad Ford's web page for approximately 3 weeks before finally making the decision to contact dealership to set up an appointment (on line). Within minutes, received a call from Devon Beale and made arrangements to meet and conduct a test drive. In less than 3 hrs, the deal was completed including the financing help of Michael Capron (whom did what was needed to get my payment within my budget .... with NO hassling...which was super great!!). The day of purchase was one NOAH would have been proud...POURING DOWN RAIN....so Mr. Beale made an appointment for me to come back 2 days after the sale to DETAIL the vehicle again and to take the time to instruct me on the use of all the "bells and whistles" that came on this vehicle. Again, in my 50 years of purchasing automobiles from various dealers, this experience BY FAR has been the BEST. Devon, Michael and everyone at the dealership made me (and my nephews who accompanied me) feel like family....(no pressure to DEAL)...a very relaxed, just plain calm atmosphere. I highly recommend these folks to anyone looking to purchase a new/used vehicle. KUDO'S to ALL !!!! More

love my new car Had great experience with lisa and bobby my husband had talked to Lisa before and we went back together to talk with her she was great and they took t Had great experience with lisa and bobby my husband had talked to Lisa before and we went back together to talk with her she was great and they took there time with us to make sure we get what we wanted. More

This dealership sets the standards for Ford Dealers. My journey started with an inquire on line about a Ford Focus for my wife. With in a few minutes I had received both a reply on line and a phone call My journey started with an inquire on line about a Ford Focus for my wife. With in a few minutes I had received both a reply on line and a phone call from the dealership. We then setup an appointment to look at the car. We live an hour and half away from the dealership. When we arrived, were greeted by Doug Benson Sales Consultant and Bobby Wallace General Sales Manger. We were immediately impressed with the knowledgeable and friendly sales staff. Doug then pulled the car from the lot upfront for us to inspect. He then went over all the options on the car and he answered all the question that we had. He made sure that the car was the one we wanted. We then went back in side with Bobby and finalized the deal. We were then introduced to Pat Oberer Finance Manger. Pat went over all of the options and we made a choice. There was never a moment in the entire process that we felt like were pressured. Doug then went over all the controls on the car with my wife and synced her phone with the car. Doug called the next business day to see if everything was OK and to answer any questions that we had about the car. He once again said to call him and E-mail him if we had any questions or any issues with the car. This will be my first stop when I decide to purchase another vehicle, friendly knowledgeable staff at good price. It's hard to beat that. More

Exceptional Customer Service I had the best experience dealing with Crossroads Ford and salesman, James Woodard. James went out of his way to make sure that I got the vehicle I wa I had the best experience dealing with Crossroads Ford and salesman, James Woodard. James went out of his way to make sure that I got the vehicle I wanted and I couldn’t be happier with my Ford Explorer. He still checks in with me to make sure I am satisfied with my purchase. Even though the dealership is a couple hundred miles away from me I will still go back to them when I am ready to purchase another car. GREAT COMPANY AND EVEN GREATER EMPLOYEES! More

Rodrick Hunter and Davon Beale were extremely helpful in getting me exactly what I wanted in a new car purchase. Rodrick spoke to me on the phone and made me feel comfortable coming into the dealership wit getting me exactly what I wanted in a new car purchase. Rodrick spoke to me on the phone and made me feel comfortable coming into the dealership without feeling pressure to purchase. Davon allowed me to be completely honest with what I was looking for and respected all of my specific requests. He was able to get me exactly what I wanted. More

First class group of individuals. They made our shopping for a new car a pleasure vs an all day process like most dealers. Lisa really listened to our needs. for a new car a pleasure vs an all day process like most dealers. Lisa really listened to our needs. More

I recently purchased my very first new car. The manager and sales staff listened to what I needed, then delivered a car I really liked and that fit into my budget. I will certainly be recommending them in and sales staff listened to what I needed, then delivered a car I really liked and that fit into my budget. I will certainly be recommending them in the future. Thank you Shay More

It was a pleasure to have Mr Cassell as my salesperson. He was knowledgeable, friendly, and left very few questions for me ask. Overall a really, very nice gentleman. He left me with a good overall impress He was knowledgeable, friendly, and left very few questions for me ask. Overall a really, very nice gentleman. He left me with a good overall impression of Crossroads Ford. More