Crossroads Ford of Indian Trail

Rodrick Hunter and Davon Beale were extremely helpful in getting me exactly what I wanted in a new car purchase. Rodrick spoke to me on the phone and made me feel comfortable coming into the dealership wit getting me exactly what I wanted in a new car purchase. Rodrick spoke to me on the phone and made me feel comfortable coming into the dealership without feeling pressure to purchase. Davon allowed me to be completely honest with what I was looking for and respected all of my specific requests. He was able to get me exactly what I wanted. More

First class group of individuals. They made our shopping for a new car a pleasure vs an all day process like most dealers. Lisa really listened to our needs. for a new car a pleasure vs an all day process like most dealers. Lisa really listened to our needs. More

I recently purchased my very first new car. The manager and sales staff listened to what I needed, then delivered a car I really liked and that fit into my budget. I will certainly be recommending them in and sales staff listened to what I needed, then delivered a car I really liked and that fit into my budget. I will certainly be recommending them in the future. Thank you Shay More

It was a pleasure to have Mr Cassell as my salesperson. He was knowledgeable, friendly, and left very few questions for me ask. Overall a really, very nice gentleman. He left me with a good overall impress He was knowledgeable, friendly, and left very few questions for me ask. Overall a really, very nice gentleman. He left me with a good overall impression of Crossroads Ford. More

We purchased a 2012 vehicle from this dealership in May of 2013. Although the original buying experience was not all that horrible & the staff are friendly & courteous, the dealership does not stand behin of 2013. Although the original buying experience was not all that horrible & the staff are friendly & courteous, the dealership does not stand behind the vehicles that they sell! We have owned the vehicle for 10 months and it has been in the shop 6 times for major repairs. I contacted the dealership by phone twice to see if someone was willing to speak to me regarding this matter over the phone no call back. Husband and I went by the dealership today to see if we could speak to a manager or someone regarding this issue. They introduced us to me very nice sales lady, who apparently was not speaking the same language we were. We spent the DAY with them trying to get them to understand we wanted to offer the opportunity to make a deal gone wrong, right. The dealership was more interested in selling us a new vehicle twice the price of our current vehicle. We made it very clear from the get go we only were interested in a collateral swap. We never met the management they never even bothered to apologize for selling us a lemon. The sales lady maintained that they sold us the vehicle in good conscience. Although most of the issues with the vehicle have been electronic, the dead battery after 3 weeks, front end alignment after 2 months and the new set of tires required because of the misalignment all should have been things fixed on the vehicle before it ever hit the lot. We walked away very disappointed and disgusted and will not go back to crossroads ford nor will we refer anyone for further business. Our only recourse now will be filing a complaint with the Better Business Bureau and pursuing the North Carolina lemon law. More

Davon Beale was the salesman who greeted us when we arrived at the dealership. He assisted us in finding the escape with the options we were looking for. Once we found a vehicle we liked he explained arrived at the dealership. He assisted us in finding the escape with the options we were looking for. Once we found a vehicle we liked he explained the process and guided us through the entire way. Before leaving the dealership, Davon took extra time and explained the cars features in detail and answered all of our questions. Can’t remember the last time we were treated so well in a dealership. It was a pleasure working with Davon, very courteous, knowledgeable and professional. More

Davon was very helpful to me in selecting and purchasing a new vehicle. He never tried to direct the process, but simply gave me the information I needed to make my buying decision. I can't say enough goo a new vehicle. He never tried to direct the process, but simply gave me the information I needed to make my buying decision. I can't say enough good things about working with him. More

Great people and service. Weren't pushy and very professional. Tough to find that when you're doing business with a car dealership. Great kob professional. Tough to find that when you're doing business with a car dealership. Great kob More