Crossroads Ford of Indian Trail

Wow. Where to start - I was not happy with every single step of the process here. I did a lot of research looking for exactly what i wanted in a car and my result was a Ford Fusion. The first general issu step of the process here. I did a lot of research looking for exactly what i wanted in a car and my result was a Ford Fusion. The first general issue was that I wanted a manual transmission. If you're looking for a manual, good luck! There were only a few in the country (!) that had my basic requirements (SE, heated seats, home link) so in the process I spoke with a few dealers but Crossroads was most convenient so I focused on them. I had a few questions regarding my trade-in, details on the car and a couple other things that my salesman couldn't answer (no longer at the dealer - he was 'replaced by James as my eventual salesman) and was told that the manager, Bobby, would call me before 5:00. That didn't happen and in two more subsequent conversations was again told - Bobby would call by 5:00 - no go again on both occasions. I started talking to another dealer at this point because Crossroads obviously did not want my business and was not responsive. The "other" dealer was helpful, negotiated a 'good' price for the car I was considering, and on a sales call (I cover NC & SC in sales) I stopped in to get a starting point/estimate on my trade-in. I didn't call in advance and my salesman was on vacation but I was able to get a number for my trade - which was fairly close to what I was looking for. I wasn't in a rush to make a deal and over the next week or two realized I didn't really want to make a few more trips to the 'other' dealer ~2 hours away. Crossroads called back apologizing and looking to get my business and 'earn my trust.' I set up an appointment and my goal was to see what their bottom line on the Fusion was as well as to see where they would be on my trade-in. They claimed they were going to be very aggressive but they wanted to know what my numbers (in hand) were! That was the first shady sign! I agreed to give them the Fusion price which I said was "out the door." Bobby asked, that if he matched that, would we be good on the price? Of course I would have liked a better price but I was pretty sure it was a good number. OK. He came back with a page of numbers as car dealers do, points to "his" number, which was lower (than 'other' dealer) so, looks good for step one. For step two I wouldn't budge on giving up the number on my trade because I wanted to see if they were really going to be aggressive. Bobby came back with a price of FOUR THOUSAND LESS than the number I had in hand!!! I should have walked away. I was being low-balled big time! They could see my disappointment so I gave up my trade number and the response was then - if we match that - do we have a deal? Well, I was looking for something better but as it looked like I got a better number on the other end I said ok. After another 45 minutes, 'lo and behold' the number for my trade was matched! Now as I again waited as all the paperwork started, I noticed that Bobby's price was NOT 'out the door' but in fact the OTD price was about $2K higher! Car dealer managers lives are about numbers so I know he knew what he was doing. Again I was ready to walk but he instantly came down in price to where it should have been in the first place. The next factor was, since I was now ordering the car so I could get exactly what I wanted, I was told it would be 6-8 weeks. I had ordered a car before so I knew that was 'bull' - why don't they just tell you the truth?? I pressed for the 'truth' and they admittedly said it would probably be 8-10 weeks (so ok, that means 10 weeks). I was also told that they would inform me as to the progress 'every step of the way' and that I' be sick of hearing from them! I wasn't exactly concerned about that because I knew it would be ~10 weeks but I didn't hear a word in six weeks! From this point on it was mainly me contacting the dealer for an update although there were a couple emails over the next 4 weeks from them. Also during that time I noticed two things in the paper work 1) the payment for my trade (after paying off my loan) to me was written up as $100 in my favor. When the check finally came (a week after they said it would) that $100 mistake was corrected. 2) right about the time the car should have been ready I realized that my trade was not accounted for correctly and my tax amount was over $600 off in the dealers favor. Do you think the accounting department caught that one? No. The car finally comes in in the 11th week but there was bad weather that certainly impacted that. I am told I could probably pick it up in a couple days, after it's inspected, cleaned up etc. A couple days later they report that there is a 'vibration problem.' This goes on for a couple days as the technicians there can not figure it out. I went in to 'visit' my car and the engine was basically taken apart. No luck. A Ford engineer had to be brought in. At this point the dealer did set me up with a 'rental' on site (free of charge). The problem was finally pin pointed to a piece of the axle assembly that was 'bent.' Ordering the part and installing was another two weeks. Funny side note - the rental I was driving was called back in because it was sold - so I was put in another car (like I said no a single part of this process was smooth!). At this point my family and friends were saying - do you really still want to get this car??? Well, issues and dealership woes aside my research said this was 'the car' so I was sticking with it. So, I finally am sitting with the finance guy (I went in a couple weeks earlier to 'fix' the $600 tax mistake) and he said that, looking at the numbers, I still owe him $2K! I texted my wife at that point to put her on stand by to come pick me up. There was some confusion as to the rebate dollars in the contract and financing - which I did through my credit union and not Ford. My bottom line was that it doesn't matter how they put the numbers together, in the end, the number on the contract was only a "good" deal - no better than the 'other' dealer's numbers that I didn't even meet with them to haggle over. Again here, they arranged the numbers to make the bottom line work. All done, right? Wrong!! There was some mistake in the paperwork in that my trade (which is what it was even though I didn't take delivery of the Fusion for almost 13 weeks) was sold by the dealer so they had to come out to my house for me to re-sign (almost) all the forms. I can not comment on the servicing yet but do not plan on dealing with Crossroads beyond the 4 or 5 oil changes through the 'poor' Ford warranty and lastly, although with good intentions, I was sent a birthday wish - not addressed to me and not on my birthday! More

Everyone of the employees I came in contact with, whether sales or service were excellent!!!! I literally asked for women ( sales or service were excellent!!!! I literally asked for women (sales lady) as they tend to be more patient trying to figure out WHAT I wanted to start with. I drove a Ford F-150 FX4 for 10 years until the latest accident totaled my F-150 truck. And I was NOT a happy camper. I wanted another truck so bad but could not afford them. I had Lisa bring me in from any location and I was love stuck when I saw it...With knowing I really, really wanted a Mustang, the price was right, but too expensive to ensure. I got to test drive the 2012 Ford Fusion and fell in love. Lisa as I noted above was very patient to me and listened to what I had to say about every car I looked at. People like Lisa, made my buying decision without being a "pushy" car salesman/lady. More

I came from another dealership a little frustrated and exhausted with the process of trying to get into a new vehicle. Chris P. was my sales consultant and was friendly, personable, helpful and understood exhausted with the process of trying to get into a new vehicle. Chris P. was my sales consultant and was friendly, personable, helpful and understood my price point and directed me to the vehicles that would best fit my needs. I quickly felt comfortable with him and knew he had my best interests in mind. I know I took up quite a bit of his time but he was patient. Chris and Michael, the finance manager really did an amazing job getting me into a great new car in the price range I was looking for. Thanks for all your help, guys! More

We had just purchased a new car and our work hours were cut. We needed to find a car with a cheaper payment. After a call to Crossroad Ford Jerald Little was able to find what we were looking for. Thank cut. We needed to find a car with a cheaper payment. After a call to Crossroad Ford Jerald Little was able to find what we were looking for. Thank you Mike Hall and Jerald Little very much for your help. Jearld is a great salesperson and he will check on you after your purchase to make sure everything is ok. More

Chris Powe was great, he really took care of my wife and I. We love our new car, and can't wait to do it again. I. We love our new car, and can't wait to do it again. More

I had such a bad experience at "Young ford", I decided to give Ford Motor Company one more try at "Crossroads Cars"....To our pleasure the experience was not disappointing....We purchased two cars decided to give Ford Motor Company one more try at "Crossroads Cars"....To our pleasure the experience was not disappointing....We purchased two cars at the same time{FLEX and EDGE}. Thank you Guys! More

I am giving Crossroads Ford and our sales person, Kevin Wilson an excellent rating. Recently I came to the conclusion that I needed to trade in my Chevy suburban for a new vehicle. It had no warranty lef Wilson an excellent rating. Recently I came to the conclusion that I needed to trade in my Chevy suburban for a new vehicle. It had no warranty left and was $300 ing me to death. My son had previously worked with Kevin on purchasing a Ford 250 truck. I was present during some of those transactions and I couldn't help but like the way Kevin was helping Tyler and his willingness to do whatever it took to make the sale happen for Tyler. I felt a feeling of trust in what Kevin was saying and thought to myself, when I need to buy a new vehicle I think I might try a Ford and Crossroads is where I will go and I will ask for Kevin to be my salesperson. That is what initially brought me to Crossroads in the search of a vehicle. This was a big step for me, as I am a widow and do not have the significant other to help make the right decision. When I arrived I asked for Kevin, he was with another customer, but I was willing to wait. So, I went and sat in the Ford Expedition that caught my eye. Once Kevin got over there we looked at all the features on the vehicle and went on a test drive. He literally spent the entire day with me, answering a thousand questions, (believe you me I ask a ton of questions). When we started negotiating price, Kevin must have gone to the higher up over a dozen times. In the end I signed the papers and purchased my new Expedition. I know that working with me had to be mentally exhausting but Kevin never showed any signs. He was just as patient as he could be and I think he knew that this was a big thing for me. Not only was I buying a vehicle, I was changing from a Chevy to a Ford. I had never had a Ford before but liked the looks of my son's. I can honestly say that I love my Expedition. It was the right decision. Since then, I have had great customer service if I needed to know anything. 20,000 miles later in only eight months , no problems with my vehicle. I highly recommend the dealership, Crossroads Ford and salesperson, Kevin Wilson. More