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Crossroads Ford of Indian Trail
Indian Trail, NC
309 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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309 Reviews of Crossroads Ford of Indian Trail
February 28, 2014
It took a little while to get help but once I did there was very little pressure and the process was smooth.thank you he Jerald and Michael for helping me get the truck I always wanted. was very little pressure and the process was smooth.thank you he Jerald and Michael for helping me get the truck I always wanted. More
by mjmii2000
Employees Worked With
Jerald Little
February 24, 2014
Crossroads ford has an excellent staff and an excellent service department especially Bayard Davis he was very helpful with the Sirius radio and Devon was wonderful in understanding my needs in a vehicle service department especially Bayard Davis he was very helpful with the Sirius radio and Devon was wonderful in understanding my needs in a vehicle More
by Clmtthws
Employees Worked With
Doug Benson, Lisa Burch
February 18, 2014
We traded up to a new ford Edge. We worked with James and he was polited, respectful and down to earth. No xxxxxx business. This car drives like a dream. I love my new FORD. he was polited, respectful and down to earth. No xxxxxx business. This car drives like a dream. I love my new FORD. More
by joaneudy69
February 14, 2014
Davon Beale is the best employee in that place. He answered all of our questions that we have asked him. He will give you really good price. Thanks for doing goodjob, you are the best. answered all of our questions that we have asked him. He will give you really good price. Thanks for doing goodjob, you are the best. More
by Oksana1
February 13, 2014
I found the certified pre-owned Fusion hybrid that I wanted at this dealership on the internet , I submitted a bid online; Rod Hunter called me back and we negotiated on a price before I drove the two h wanted at this dealership on the internet , I submitted a bid online; Rod Hunter called me back and we negotiated on a price before I drove the two hours to the dealership. I was pleased that they did not try to renegotiate after I arrived. I was also pleased that I did not get a high pressure sales job for add-ons in the finance department, although I did end up buying a 100K bumper to bumper Ford factory warranty at a reasonable price. I was very impressed with this dealership and was surprised at the sheer number of specialty cars that were on hand at this store, it was like walking into a car magazine. More
by marklally
Employees Worked With
Rodrick Hunter
January 20, 2014
I found a used Silverado on autotrader listed there that caught my eye and called to make sure it was still available before I made the 45 minute drive. When I told Don I was on my way, he made sure the tru caught my eye and called to make sure it was still available before I made the 45 minute drive. When I told Don I was on my way, he made sure the truck was sitting right out front warmed up. Don was a pleasure to deal with as a salesman. I have been to 20+ dealerships in the last few months looking for my truck and normally dealt with the pushy, arrogant sales guys that have made me not want to purchase from them. That was not my experience at Crossroads. These guys made me feel like they appreciated my business, and in today's economy, that makes all the difference in the world. I paid a little more for my truck (not much, the price was more than fair) than I could have for an identical one about another hour down the road because of this. Getting my deal done took longer than expected, but it was here that this team shined. It was a little after 7pm when I arrived and dealing with my bank was causing big delays. They closed at 9 that night but Don wasn't about to leave. I had some concerns with small repairs and sat down with Don, Pat, & Jabbar to hash out my price. These gentleman were professional and helped me get the right price that fit my truck and budget. It was after midnight when we we're able to finish all of the paperwork and these guys were all smiles and friendly the whole time. I know they weren't to happy to be there that late, but you couldn't tell it by their attitude. In comparison, I called another dealership at 4pm that day to let them know I was on my way. The sales manager there said they closed at 5 and didn't have time to start a sale that late. They had a skeleton crew and he had dinner plans. Thanks to them I found myself at Crossroads. I will be looking to upgrade my wife's jeep to a larger SUV within the next year or so and you an bet the farm that I'll be giving Don and the crew at Crossroads in Indian Trail my business. I hope this review reaches your team at the dealership. If it does, make sure those guys know I appreciate being treated the way I was during my late night purchase. It made what is normally a frustrating experience great. Thanks guys, and I love my truck! More
by KaylonNC
Employees Worked With
Kaylon Matthew Honeycutt, Jabbar Washington, Don Flint
January 15, 2014
crossroads ford is a great place to buy a new truck. they are friendly and will work with you and make sure you get everything you need. they also have people waiting to help u with anything. jerald little w are friendly and will work with you and make sure you get everything you need. they also have people waiting to help u with anything. jerald little was the best sells man he helped us with the paper work and made sure we were happy with everything. thanks crossroad for the experience. More
by race4ever
Employees Worked With
Jerald Little
January 15, 2014
Sales...I really had a great experience buying a car from Graeson. I told him what I wanted and he listened. He was so sweet and actually went out and bought me a new car smell air freshner because he knew Graeson. I told him what I wanted and he listened. He was so sweet and actually went out and bought me a new car smell air freshner because he knew how much I wanted the car to smell new. It worked too!!! Service...There was some confusion as to whether service changed my brakes. I was told that they squeeked because they were new, but the inspection form listed them as a pass, not as replaced. When the showroom manager checked on this, they actually were not new, rather they had passed inspection. Instead of addressing the squeek, he suggested that I buy an extended warranty. Financing...I was disappointed that financing wasn't able to get me a better financing rate considering I put $5,000 down. i understand I hade challenged credit but that's alot of money to put down and I feel he could have faught harder. I also did not like the hard sell at the end to add options like warranties, gap insurance, etc. I felt the financing rep was offended when I would not add the warranty. Overall goo to great experience, better than most!!! I would absolutely buy another car from Crossroads Ford but would probably get my own financing. More
by stacecosta
January 11, 2014
My experience at Crossroads Indian Trail was great! I went in there to trade in my car and buy a used one. Graeson was the salesman I had sat down with. He went back and forth between myself and the appr went in there to trade in my car and buy a used one. Graeson was the salesman I had sat down with. He went back and forth between myself and the appraisal team to try and get me the best possible deal for my trade-in and a new car. We spent a few hours there going through all the options available. After the negotiating, I had to think about it for a few hours. I came back in a few hours later because I could not pass up on the great deal. I got a good deal for my trade in, and an awesome deal for the used mustang that I wanted. I want to say thank you to Graeson for your patience and hard work. And thank you to Crossroads for your quick appraisal on my old car and bringing in my new car safely. More
by BellaT
January 05, 2014
My wife and I selected Crossroads Ford of Indian trail after visiting three different manufacturer's dealerships for several reasons. First the salesman, Frank Diveglio was by far the most professional w after visiting three different manufacturer's dealerships for several reasons. First the salesman, Frank Diveglio was by far the most professional we have worked with over 52 years of buying cars. We felt comfortable through the whole experience which took about 4 hours; he was super knowledgeable on the product we wanted. Frank knew every knob and touch screen on the vehicle. He delivered on all clarifications we requested. We found the dealership to be clean and comfortable with good lighting and a large selection of vehicles-"inside". Frank was great of follow up, he had the car shipped in from another dealership, washed and ready to go by the time agreed upon. All employees from the front door to the restaurant performed like they were happy to have us there. Finally the price negotiations never became a uncomfortable issue. I would recommend this dealership to any one expressing a interest in buying a car or truck; my son bought a new F150 a week later from Crossroads Ford. More
by WDL2013
Employees Worked With
Frank DiVeglio
