Crown Acura

Awesome dealership I had a great experience at crown Acura with Gillian Barnes as my sales consultant I was able to drive away with a new car. I had a great experience at crown Acura with Gillian Barnes as my sales consultant I was able to drive away with a new car. More

The Easy Button in car Buying Just purchased a used MDX here last week and was thoroughly impressed. I typically dread the car buying experience, but was met with nothing but the Just purchased a used MDX here last week and was thoroughly impressed. I typically dread the car buying experience, but was met with nothing but the utmost kindness, respect and patience. Special thanks to Kyle Vonnes who is a credit to this profession and dealership. More

I had repairs and routine services done Chris Sanborn Jr is a great advisor very accommodating, knowledgeable, and allows for a clear understanding of processes. Always focused on customer Chris Sanborn Jr is a great advisor very accommodating, knowledgeable, and allows for a clear understanding of processes. Always focused on customers needs and benefits. More

Excellent customer service The sale team is very patient and helpful. Great customer service also with a lots of offers. Help us to get through the paperwork process as quick as The sale team is very patient and helpful. Great customer service also with a lots of offers. Help us to get through the paperwork process as quick as they can . Great team at overall. More

Chris Duncanson - GREAT Service We dealt with Chris Duncanson. He is very knowledgeable and spoke with accuracy about the RLX, RDX and MDX. After a test drive with the RLX we deci We dealt with Chris Duncanson. He is very knowledgeable and spoke with accuracy about the RLX, RDX and MDX. After a test drive with the RLX we decided to "switch gears" and began looking into an SUV. Chris provided us with his undivided attention and answered all our questions. He introduced us to Sophie Morris, Head Sales Manager, to initiate a relationship with her. Both of them were very professional, and made it clear they were there to help us find the vehicle we wanted. Over the course of the next few days Chris stayed on top of searching for a car with the color combination we desired. He made multiple contacts through email and phone... WITHOUT BUGGING US. We ultimately chose a different brand, but it was not because of anything Chris did or did not provide for us. If we were to purchase an ACURA in the future, we WOULD NOT HESITATE to contact Chris. More

Great customer service My wife and I dealt with Chris on leasing a new Acura MDX and he was more than knowledgeable on every question and request we had ! Chris made sure we My wife and I dealt with Chris on leasing a new Acura MDX and he was more than knowledgeable on every question and request we had ! Chris made sure we were happy with our new lease and even followed up the following day on some questions that we had Like he said he would do! Chris was a man of his word and know a days that is hard to come by. I would highly recommend Chris for any used at new car needs ! Thank you Chris ! More

Great Experience It was a great experience. My primary contact was Gillian Barnes and she was very helpful and spent a lot of time explaining things to me. She guara It was a great experience. My primary contact was Gillian Barnes and she was very helpful and spent a lot of time explaining things to me. She guaranteed I would love my 2019 RDX and I do. More

Acura Customers Beware! I do not trust any dealership that ignores Acura/Honda recommendations and procedures. Crown Acura performs power flushes on the transmission with BG I do not trust any dealership that ignores Acura/Honda recommendations and procedures. Crown Acura performs power flushes on the transmission with BG fluids and BG additives with a BG machine. Acura and Honda are clear: only OEM fluid is to be used and additives are never to be used. In addition, Acura/Honda strongly warns in Service Bulletins that power flushes are not to be performed, as they can cause more harm than good. Crown (and Ferman Acura) are more interested in selling non-approved services that Acura and Honda specifically say not to do.....and they do this to upsell customers, and in doing so, they void warranties and can potentially cause problems due to the non-OEM service. This is not my only run in with Crown. Several years ago, one week after getting a drain/fill of the ATF fluid at another Acura/Honda dealership, I went into Crown for a different service. An hour later, the service rep told me he “checked my ATF fluid, and it was dirty and needed to be changed.” 1) there is no need to ever check the fluid. The maintenance minder specifically tells you when to do the service. Any “check” only increases risk of contamination. 2) upon telling him I just received a drain/fill, I was told that a flush was the recommended service by Acura..... it is not. Acura specifically calls for a 1x Drain/Fill at each service interval. It should not be so hard to get an Acura dealer to perform the manufacturer’s recommended service. I take great care of my vehicle and follow maintenance to the letter. I only wish area dealerships like Crown did the same. This is why I travel to Gettel Acura in Sarasota. I can trust Gettel to get the job done, right! Crown will never see this customer in their service department again. More

Exceptional service - Gary Scott & the entire Crown Acura Te Car buying/leasing can be a daunting task but from start to finish my salesperson, Gary Scott, went above and beyond for me. Gary made sure I was welc Car buying/leasing can be a daunting task but from start to finish my salesperson, Gary Scott, went above and beyond for me. Gary made sure I was welcomed, informed, and made to feel comfortable during my entire experience at Crown Acura. From sales (Gary), to finance (John), every person made himself accessible for any questions I had along the way. I've been in several dealership where the Finance Manager is tucked away and as a consumer I am unable to ask any questions. John, in finance, not only came out to introduce himself but was also extremely patient and answered all of my questions that arose. I will recommend Gary Scott to all of my friends and family in the Tampa Bay area. Even the GM, Dan, came over to say hello and answers questions, which I've never seen before. Stellar team at Crown Acura all the way around! More

Real Pro's Chris and the team at Crown Acura really provided a fantastic customer experience, from beginning to end. Chris is a very professional sales associat Chris and the team at Crown Acura really provided a fantastic customer experience, from beginning to end. Chris is a very professional sales associate - he really listened well and tried to understand our needs. This was our first time leasing a vehicle, so that required a little extra explanation - which Chris and the finance team were very helpful and courteous. They really provided a first class purchase experience from start until we drove our new car off the lot! I would recommend you talk to Chris & buy at Crown Acura! More