"New car purchase "
All the associates at Crown Acura made my car buying experience a fantastic one. The sales team worked with my needs during sales negotiations and the service team scheduled me quickly to have my window tint done. I would recommend Crown Acura without hesitation.
"Kyle Noble and Sophie Morris are wonderful people. "
We recently took possession of a 2019 RDX and the experience at Crown Acura could not of been better. Kyle Noble was a gentleman who took care of us as the salesperson and he was awesome... Answering every question and always being there for us, making us feel comfortable with our new vehicle. Sophie Morris was a sales manager working with Kyle on this deal and she was fantastic as well. I give Crown Acura and Kyle and Sophie my highest rating and my greatest recommendation. We will definitely be doing business with them again. Thank you. Greg Savel
"A dealership on its own for customer satisfaction."
Having to replace my car out of the blue should bring joy, instead my thought of the process and car dealerships soon turned my stomach. These thoughts were solidified as I sensed a lack of integrity, professionalism and customer service as I visited the first four or five dealerships.
What a breath of fresh air in walking into Crown Acura and from the first introduction of Rich I sensed a difference. Working with him and his daughter Sophie I was made to feel comfortable, with excellent knowledge on the vehicles and when it came to the finances it was handled in a very pleasant and fair manner.
As a business owner myself and knowing the importance of customer satisfaction this dealership stands alone and has removed itself from what is a tainted business.
I have changed my view point through this experience at Crown Acura and they have made me a lifelong customer of me and my family, and I will be referring them to my friends and my customers.
Congratulations again to Rich, Sophie and the Crown Acura Team they have set a culture in putting the customer first.
Thanks to Richard and Sophie Morrus Im driving a new 2019 MDX Acura. Very hapy with the choice. Very professional ankvkind people. Thank you also John Pearson fir already more tgan 14 years of business relation!!!!
"Exceptional Customer Service"
- Marie S
Dan Morris (General Mgr) leads by example and his customer focus is evident in all my interactions with Crown Acura staff. John Shaw (Asst Service Mgr) and Sophie Morris (Sales Manager) always extend exceptional customer service whether the contact be via phone or in person. On a recent trip in this month for service, from the time I arrived (everything was all set for my appointment) until the time I picked up my car (which was already in the lane to be picked up) I felt personally very well cared for and confident that my car would also be handled in the same manner! I cannot more highly recommend this dealership -- sales as well as service! They always go the extra mile and it is appreciated!
I just purchased my lease vehicle because it has been reliable for the last three years and the service department is excellent. Tina Arendes is fantastic...helps me with all my service and makes sure my car is in great shape!!!!!
"Great customer serivce and easy to work with"
I had the pleasure of leasing an MDX from Sophie Morris and Jacob Loverdi. They were very easy to work with and had me out of the dealserhip within 30 minutes. I would recommend this dealership to friends and family.
"Great dealership, from top to bottom!"
- Righteous Mommy
This is our fourth or fifth Acura from this dealership. Sophie Morris, Chris Duncanson, and so many others provide a level "10" when it comes to customer service. And we LOVE our new car, an Acura MDX (gorgeous)! It's a great car. We recommend this dealership without hesitation.
"Excellent service, fair price"
We had the pleasure of working with Dan and Gary at Crown Acura and ended up buying a new RDX. From start to finish, the entire staff was very professional and responded to every call and email promptly with the information we needed to help make our decision. They went above and beyond, making sure every one of our concerns were addressed. It was a great experience and I would highly recommend this dealership and the staff to anyone. Everyone who helped us during this process was wonderful. Thanks so much for everything, Crown Acura!
- RDX Fan
A great price. Process was fast and efficient. Cayde & Sophie are a Great Team! Explanation of all of the features of the car was excellent! Leslie in Finance was very knowledgeable and prepared.