Sophie Morris
Sophie Morris at Crown Acura

Sophie Morris

General Manager

Crown Acura

18911 US Hwy 19 N
Clearwater, FL 33764

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4.5
273 Reviews

My name is Sophie Morris and I am the General Manager at Crown Acura. I have been happily employed here since August of 2006. I moved to Florida from England in 1992 with my parents and 5 siblings. My friends and family mean the world to me. I attended Cosmetology school and have my license. I am engaged and have 3 dogs. My favorite thing to do on my free time is go out on our boat.

4.5

273 Reviews

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273 Reviews of Sophie Morris

September 15, 2026

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I feel that their follow-up and trying to retain a customer is lacking very much, so. I was very disappointed in that aspect as well as going to the dealership and the lack of inventory. More

by carolagordon64
Recommend Dealer
No

Other Employees Tagged: Richard Morris

Sep 16, 2026

Crown Acura responded

Carol, I’m sorry to hear that you were disappointed with your experience, especially regarding our follow-up. We take that feedback seriously and want to clarify what happened. We began communicating with you in late July and continued working with you through August 21st. On August 21st, we reached out to you again but did not receive a response. Prior to that, you had let us know that the numbers were not working for you and that you planned to continue looking at other dealerships to see if someone could better meet your needs. We explained that inventory for the 2026 RDX was extremely limited because the factory stopped producing them in April. We understand that this was frustrating, particularly when we didn't have the exact vehicle you wanted in-stock and could not get the payment where you needed it to be. We’re sorry we weren’t able to make the numbers work for you, but we do feel we made a genuine effort to assist you and stay in communication. We appreciate the opportunity and wish you the best in finding the right vehicle. Sincerely, Sophie Morris General Manager

August 26, 2026

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I’m an auto-aftermarket business consultant - a lifelong car guy who has owned nearly 60 vehicles. I’ve spent a lifetime in and around automobile dealerships, so I’ve seen the good, the bad, and the ugly. More

by marketpromark
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Recommend Dealer
Yes

Other Employees Tagged: Bart Bartley

Aug 28, 2026

Crown Acura responded

Hearing your perspective on Sophie's leadership is exactly the kind of feedback we are grateful to receive, especially given your extensive background around dealerships. It's clear her proactive approach to spotting problems and improving the customer experience has made a real impression on you over the past year with your RDX. We appreciate you taking the time to share such thoughtful praise, and we look forward to being your trusted destination for all your automotive needs.

July 21, 2026

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This was my second purchase with Crown Acura. They make purchasing a car a pleasant experience, zero pressure. I am a big person on eye contact and acknowledgement, everyone was pleasant and ma More

by tgdspike
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Recommend Dealer
Yes

Other Employees Tagged: Gillian Barnes

Jul 22, 2026

Crown Acura responded

Being back for your second purchase truly speaks to the trust you've built here! Thank you for taking the time to share this, especially since you don't usually write reviews. We appreciate your kind words for our staff. Please let us know if there is anything more we can do for you.

May 17, 2026

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Anthony 0’donnell and Mike Patton made the leasing process so easy and convenient . Very friendly, professional and knowledgeable . More

by Bridgesscott905
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Recommend Dealer
Yes
May 18, 2026

Crown Acura responded

Thank you for taking the time to share your positive experience! We're thrilled that Anthony O'Donnell and Mike Patton were able to make your leasing process smooth and enjoyable. Your kind words about their professionalism and knowledge mean a lot to our team. We look forward to serving you again in the future!

September 03, 2025

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The premises are well kept, and there are lots of snacks and drinks available to all. More

by Fastcar
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Recommend Dealer
Yes

Other Employees Tagged: Bart Bartley, Jay Rudio , Bill Knopke

Sep 06, 2025

Crown Acura responded

Fastcar, Thank you for noticing! We take pride in maintaining a welcoming environment and are glad you enjoyed the amenities we provide.

May 02, 2025

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Very good deal on car among 4 in the state. John Shaw in service is Top 1 I've ever dealt with in 45+ years of cars. Professional, goes above and beyond expectations!!! More

by bruce6243
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Recommend Dealer
Yes
May 05, 2025

Crown Acura responded

Bruce, Thank you for your very kind review and continued loyalty to- Crown Acura over the years. We are delighted to hear that one of the reasons that you keep coming back to see us is John exceptional service.

February 05, 2025

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John shaw is always so helpful and courteous. He is patient and explains everything in detail. More

by laboom8027
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Recommend Dealer
Yes

Other Employees Tagged: John Shaw

Feb 05, 2025

Crown Acura responded

We are grateful for you leaving John this stunning review! We are pleased to know that he was so helpful, courteous, patient and explained everything in detail as always. We look forward to continue serving you in the future when the time comes.

January 06, 2025

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I bought ZDX on Dec, 31. The whole pricing discussion happened over email/text with straightforward and prompt responses. No doubt my best sales dealer experience till date. More

by Sagar
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Recommend Dealer
Yes
Jan 08, 2025

Crown Acura responded

Congratulations on your new ZDX and welcome to the Crown Acura family. We are delighted that we were able to figure out the trade in situation. Safe travels and please let us know if there's anything else we can do for you.

November 21, 2024

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I think this may be our 5th Acura that we have leased from Richard and the crown Acura dealership. We love Richard, honest, funny easy to get along with. No xx !! And that's why we keep coming back.plus More

by Debbie Silvia
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Recommend Dealer
Yes

Other Employees Tagged: Richard Morris , Tim

Nov 21, 2024

Crown Acura responded

Debbie, We appreciate you for leaving Richard and Tim this stellar review! We are honored to have had the opportunity to work with you and we are glad that they could provide you with top notch service. We are delighted to know that they were honest, funny, easy to get along with and great. We sincerely congratulate you on your new 2025 Acura MDX- behalf of the entire Crown Acura team!

November 20, 2024

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Another amazing and painless experience again! Jay works magic that rivals Penn and Teller. Thanks Jay!!!! More

by inspector.schleich
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jay Rudio , Bill Knopke

Nov 21, 2024

Crown Acura responded

Thank you for leaving Jay this incredible review! We are happy to know that he made your experience amazing and painless again. We look forward to working with you again in the future when the time comes. Congrats on your new vehicle- behalf of the entire Crown Acura team!

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