Crown Acura - Service Center

Service always a good experience Pleasant experience. I've never had a problem with any of this company's service. They detected one problem that was difficult to find but had a simpl Pleasant experience. I've never had a problem with any of this company's service. They detected one problem that was difficult to find but had a simple solution. They didn't oversell me on unneeded service. I trust them to do right by me and my vehicle. Bart Bartley always provides excellent customer service. More

Good Communicator My car has an intermittent excessive draw on the electrical system causing a dead battery every 3-4 months. I know this seems odd. My local mechanic My car has an intermittent excessive draw on the electrical system causing a dead battery every 3-4 months. I know this seems odd. My local mechanic recommended that I bring it in to a dealer, which I did reluctantly. To my surprize, I was listened to, respected, communicated with, and provided a mutually agreeable solution to solving this mystery ....because of BART BARTLEY at Crown Acura in the Service Dept. Although we did not solve the mystery, he allowed my car to spend several nights there providing me a loaner LISTENING to my problem and fear...being stranded again in the airport garage at midnight. I will definitely return there should a need arise. More

Five star service department! Bart Bartley did a great job taking care of me without an appointment made. Always a pleasure to work with Bart. Professional and very knowledgeable. Bart Bartley did a great job taking care of me without an appointment made. Always a pleasure to work with Bart. Professional and very knowledgeable. Will continue to use Crown Acura for all of my service needs for my RDX because of Great employees like Bart :) Robert, NPR florida More

John Shaw - Assistant Manager I had the most delightful service experience I have ever had this week. I called Crown Acura of Clearwater to report an issue with my 2015 Acura TLX. I had the most delightful service experience I have ever had this week. I called Crown Acura of Clearwater to report an issue with my 2015 Acura TLX. I was fortunate enough to get John Shaw on the phone who I could tell immediately had my best interests at heart. He told me to bring the car right in and if they couldn’t fix it while I was there he would set me up with a loaner car. He told me that they would take care of me. As soon as I arrived he came out to greet me, took to his office where he listened carefully to my explanation of my issues. He assured me the service team would look at it right away and showed me three customer lounges I could choose from all with snacks and beverages. He knew I had to be at work at 2 pm and decided that it would be best if I took a loaner car so I wouldn’t be late. I drove off in a 2019 Acura TLX and my car was ready, washed and vacuumed the next morning. The entire experience was the best and I recommend John Shaw and Clearwater Acura to everyone! More

MDX extended warranty repair service This service was a little different because our factory warranty had recently expired. We purchased an extended third party from the Acura dealer and This service was a little different because our factory warranty had recently expired. We purchased an extended third party from the Acura dealer and this was the first time we had to use it. John Shaw took care of everything. The service was quick while I waited in a very nice lounge area. The warranty paid the entire bill. More

On Top of Their Game! My first visit for service on my Acura RDX and Chris Sanborn impressed from start to finish! No need to keep calling for service updates here......Chr My first visit for service on my Acura RDX and Chris Sanborn impressed from start to finish! No need to keep calling for service updates here......Chris took control and communicated from start to finish. Chris was also very informative as to the factory recommended service schedule and remaining warranty period. Do yourself a favor and take the hassle out of servicing your car and visit Chris.....you won't believe how simple and easy he makes it for Crown Acura customers! Thanks Chris! More

Understanding and Professional Chris Sanborn has now been my service advisor on 4 occasions this year (2005 TL.... engine lasts forever). Above all, CHris is professional and respe Chris Sanborn has now been my service advisor on 4 occasions this year (2005 TL.... engine lasts forever). Above all, CHris is professional and respectful of my time and makes every effort to ensure I have a loaner available and p/w ready to go. ALso - he is very communicative about anything they see, and always provides a recommendation on what Must/should/can wait to be done. I appreciate that he doesn't "sell me" (frankly, its a large part of why I'll ultimately buy more and stay loyal to the brand). More

Standard Service with outstanding performance As per usual John Shaw was his best. My MDX was. Serviced right, clean and quickly. This vehicle is my fourth I have purchased and this kind of servic As per usual John Shaw was his best. My MDX was. Serviced right, clean and quickly. This vehicle is my fourth I have purchased and this kind of service keeps me coming back. More

I had repairs and routine services done Chris Sanborn Jr is a great advisor very accommodating, knowledgeable, and allows for a clear understanding of processes. Always focused on customer Chris Sanborn Jr is a great advisor very accommodating, knowledgeable, and allows for a clear understanding of processes. Always focused on customers needs and benefits. More

Acura Customers Beware! I do not trust any dealership that ignores Acura/Honda recommendations and procedures. Crown Acura performs power flushes on the transmission with BG I do not trust any dealership that ignores Acura/Honda recommendations and procedures. Crown Acura performs power flushes on the transmission with BG fluids and BG additives with a BG machine. Acura and Honda are clear: only OEM fluid is to be used and additives are never to be used. In addition, Acura/Honda strongly warns in Service Bulletins that power flushes are not to be performed, as they can cause more harm than good. Crown (and Ferman Acura) are more interested in selling non-approved services that Acura and Honda specifically say not to do.....and they do this to upsell customers, and in doing so, they void warranties and can potentially cause problems due to the non-OEM service. This is not my only run in with Crown. Several years ago, one week after getting a drain/fill of the ATF fluid at another Acura/Honda dealership, I went into Crown for a different service. An hour later, the service rep told me he “checked my ATF fluid, and it was dirty and needed to be changed.” 1) there is no need to ever check the fluid. The maintenance minder specifically tells you when to do the service. Any “check” only increases risk of contamination. 2) upon telling him I just received a drain/fill, I was told that a flush was the recommended service by Acura..... it is not. Acura specifically calls for a 1x Drain/Fill at each service interval. It should not be so hard to get an Acura dealer to perform the manufacturer’s recommended service. I take great care of my vehicle and follow maintenance to the letter. I only wish area dealerships like Crown did the same. This is why I travel to Gettel Acura in Sarasota. I can trust Gettel to get the job done, right! Crown will never see this customer in their service department again. More