Crown Acura - Service Center

Understanding and Professional Chris Sanborn has now been my service advisor on 4 occasions this year (2005 TL.... engine lasts forever). Above all, CHris is professional and respe Chris Sanborn has now been my service advisor on 4 occasions this year (2005 TL.... engine lasts forever). Above all, CHris is professional and respectful of my time and makes every effort to ensure I have a loaner available and p/w ready to go. ALso - he is very communicative about anything they see, and always provides a recommendation on what Must/should/can wait to be done. I appreciate that he doesn't "sell me" (frankly, its a large part of why I'll ultimately buy more and stay loyal to the brand). More

MDX extended warranty repair service This service was a little different because our factory warranty had recently expired. We purchased an extended third party from the Acura dealer and This service was a little different because our factory warranty had recently expired. We purchased an extended third party from the Acura dealer and this was the first time we had to use it. John Shaw took care of everything. The service was quick while I waited in a very nice lounge area. The warranty paid the entire bill. More

Standard Service with outstanding performance As per usual John Shaw was his best. My MDX was. Serviced right, clean and quickly. This vehicle is my fourth I have purchased and this kind of servic As per usual John Shaw was his best. My MDX was. Serviced right, clean and quickly. This vehicle is my fourth I have purchased and this kind of service keeps me coming back. More

I had repairs and routine services done Chris Sanborn Jr is a great advisor very accommodating, knowledgeable, and allows for a clear understanding of processes. Always focused on customer Chris Sanborn Jr is a great advisor very accommodating, knowledgeable, and allows for a clear understanding of processes. Always focused on customers needs and benefits. More

Great Service Department Logan and the service team went above and beyond expectations to take care of my needs on the car I bought from Crown Acura. I highly recommend th Logan and the service team went above and beyond expectations to take care of my needs on the car I bought from Crown Acura. I highly recommend them as a caring and professional service! More

Acura Customers Beware! I do not trust any dealership that ignores Acura/Honda recommendations and procedures. Crown Acura performs power flushes on the transmission with BG I do not trust any dealership that ignores Acura/Honda recommendations and procedures. Crown Acura performs power flushes on the transmission with BG fluids and BG additives with a BG machine. Acura and Honda are clear: only OEM fluid is to be used and additives are never to be used. In addition, Acura/Honda strongly warns in Service Bulletins that power flushes are not to be performed, as they can cause more harm than good. Crown (and Ferman Acura) are more interested in selling non-approved services that Acura and Honda specifically say not to do.....and they do this to upsell customers, and in doing so, they void warranties and can potentially cause problems due to the non-OEM service. This is not my only run in with Crown. Several years ago, one week after getting a drain/fill of the ATF fluid at another Acura/Honda dealership, I went into Crown for a different service. An hour later, the service rep told me he “checked my ATF fluid, and it was dirty and needed to be changed.” 1) there is no need to ever check the fluid. The maintenance minder specifically tells you when to do the service. Any “check” only increases risk of contamination. 2) upon telling him I just received a drain/fill, I was told that a flush was the recommended service by Acura..... it is not. Acura specifically calls for a 1x Drain/Fill at each service interval. It should not be so hard to get an Acura dealer to perform the manufacturer’s recommended service. I take great care of my vehicle and follow maintenance to the letter. I only wish area dealerships like Crown did the same. This is why I travel to Gettel Acura in Sarasota. I can trust Gettel to get the job done, right! Crown will never see this customer in their service department again. More

Logan Lane and superior customer service I bought a 2019 Acura RDX A spec in August and have experienced some issues with the sound system. It's been back to the dealer twice and each time, t I bought a 2019 Acura RDX A spec in August and have experienced some issues with the sound system. It's been back to the dealer twice and each time, they have taken great care of me. They have provided a loaner vehicle while diagnosing the issue, and even delivered the loaner and my car back to me at my house. This is a great service since I live almost an hour from the dealer. The service writer that has stayed on top of the issue and kept me up to date is Logan Lane. He's been patient when I've been less than happy and has had his technicians totally check out my system, which they deemed to replace as a faulty tuner. He took accurate notes and detailed the issues which led to the replacement of the tuner. I can't say enough good about Logan and Crown Acura for exemplary service and commitment to their customers. I also want to commend my salesman Kyle Noble for his patience in assisting to be certain that I'm satisfied with my RDX and working with the service department to provide loaner vehicles and care. This dealership goes beyond all of my previous experiences with car dealers and it is greatly appreciated! More

Great service dept The new service dept was very nice and my experience was excellent. Was in and out quicker than I expected! Bart Was great and very professional. The new service dept was very nice and my experience was excellent. Was in and out quicker than I expected! Bart Was great and very professional. More

Friendly Environment Christopher Sanborn is always courteous and explains in detail the services needed.He goes the extra mile to make sure the services are completed in a Christopher Sanborn is always courteous and explains in detail the services needed.He goes the extra mile to make sure the services are completed in a timely manner. Kind regards Jacquelyn Smith-Hansen More

Service with John Shaw and Greg John Shaw is fantastic to work with. I’ve worked with him for a number of years on both of my Acura’s. John always listens carefully to my concerns an John Shaw is fantastic to work with. I’ve worked with him for a number of years on both of my Acura’s. John always listens carefully to my concerns and goes out of his way to take care of whatever is needed. I usually need a loaner car and he always has one waiting and even tries to have something he knows I prefer. John also always schedules Greg to work on my car because after I asked for him specifically he realized that I prefer Greg to work on my car. Greg is amazing and always addresses and explains any concerns I have. No matter how minor an issue may be, they always take my concerns seriously and I always feel heard and understood. Thanks guys! More