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1,324 Reviews of Crown Acura - Service Center
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January 12, 2024
John Shaw has gone ABOVE and BEYOND in providing exemplary services for our MDX. John not only accommodated scheduling our car pretty quickly but it was completed within the hour. Talk about outsta exemplary services for our MDX. John not only accommodated scheduling our car pretty quickly but it was completed within the hour. Talk about outstanding customer service! He was a life-saver in helping our family get our vehicles serviced sooner than later and avoid any inconvenience. Thanks so much John and the entire Crown Acura team! More
by shivaulie
Employees Worked With
Helpful January 12, 2024
John Shaw once again exceeds our expectations in providing service. He even helped me squeeze into an emergency appointment today to address a potentially dangerous tire issue on my MDX. He’s the r providing service. He even helped me squeeze into an emergency appointment today to address a potentially dangerous tire issue on my MDX. He’s the reason we keep purchasing Crown Acura vehicles the confidence of making a great quality purchase along with the peace of mind of getting top notch professional service as owners! We are a proud Crown Acura family! More
by Daniel Feliciano
Employees Worked With
January 11, 2024
First visit to Crown. Bart + Greg were amazing. Fast and cordial service. Ended up not charging for the diagnostic. Exceptional experience compared to other dealerships. Bart + Greg were amazing. Fast and cordial service. Ended up not charging for the diagnostic. Exceptional experience compared to other dealerships. More
by trevdogg
January 09, 2024
Service advisor John Shaw is amazing at what he does for work. He is on top of the ball with everything My Acura was ready when promised He kept me up-to-date with everything with a phone call. work. He is on top of the ball with everything My Acura was ready when promised He kept me up-to-date with everything with a phone call. More
by 0509yari
Employees Worked With
December 28, 2023
Logan Lane works very efficiently to take care of his customers. I was back on the road within an hour, and he gave me full transparency. If you ask me he deserves a raise. customers. I was back on the road within an hour, and he gave me full transparency. If you ask me he deserves a raise. More
by tayvon.mcnair616
Employees Worked With
December 18, 2023
Excellent service at this dealership. Bart Bartley took great care of my service needs and due to the expected time loaned me a vehicle to have lunch while I waited, and the car was ready Bart Bartley took great care of my service needs and due to the expected time loaned me a vehicle to have lunch while I waited, and the car was ready as promised when I returned.. Thanks Bart! More
by cjlerma
Employees Worked With
November 03, 2023
No one but Crown Acura touches my cars. They handled all maintenance for the last 5+ years. I drive over a hour because I know the work is done right, at a fair price. John Shaw is the They handled all maintenance for the last 5+ years. I drive over a hour because I know the work is done right, at a fair price. John Shaw is the best service advisor, his communication is top notch and he always looks for coupons/discounts to help reduce maintenance costs. John and the Crown Acura Team are #1! More
by Matt TL
Employees Worked With
November 01, 2023
John Shaw has been my service advisor for years . I needed my car checked for an upcoming road trip and it needed some repairs . Not only did John fit me in, he had my car back to me in record time a I needed my car checked for an upcoming road trip and it needed some repairs . Not only did John fit me in, he had my car back to me in record time and in perfect working order . He always takes care of me and my vehicle as if I have a brand new car. My car is much older but because of the excellent care that he ensures happens , I have been able to keep my car and it runs great! When it is time to buy a new one this is where I will go and I know John will always make sure that he keeps me up to date on what my car needs , and the new one will last just as long as the one I have now because of the attentiveness John has to detail. I highly recommend anyone use this service department for their service needs and if you can get John, that’s even better . More
by Red
Employees Worked With
October 27, 2023
Brought our 2017 MDX for a scheduled maintenance service. Our service advisor, Bart Bartley, was great to work with. He was professional and courteous. He explained the work that needed to be done and arra Our service advisor, Bart Bartley, was great to work with. He was professional and courteous. He explained the work that needed to be done and arranged a loaner vehicle for me. He set proper expectations and was in constant communication as to when the job will be done. Thank you so much for going above and beyond. More
by ATOwens
Employees Worked With
October 24, 2023
Visited twice in the last week, once for a nail in my tire, and then for scheduled maintenance. They got me in and out while I waited! Bart is always so helpful. tire, and then for scheduled maintenance. They got me in and out while I waited! Bart is always so helpful. More
by thshawvt
