Crown Acura - Service Center

My second visit and I am equally impressed each time. My 2020 MDX found a screw in the new tire and do to a schedule crunch had to have an immediate resolution. Julian Bitar stepped up and took control with 2020 MDX found a screw in the new tire and do to a schedule crunch had to have an immediate resolution. Julian Bitar stepped up and took control with a timely solution and also went beyond my expectation in handling a road hazard claim. I appreciate the courtesy and the professional way he helped in getting this resolvedI Thank you Julian and Crown for a job well done. Bruce S. More

Service Excellence! Always a sincere pleasure to see Bart Bartley and experience his professionalism and desire to satisfy the customer no matter how big or small the tas Always a sincere pleasure to see Bart Bartley and experience his professionalism and desire to satisfy the customer no matter how big or small the task! When it comes to service for your Acura, I tell everyone......"Better see Bart!" Thanks again for taking such great care of us Bart! More

Amazing service After several Acura dealers were unable to diagnose my RL's winning noise, Steve Callandera, one of the mechanics at Crown found the problem. "Nope, y After several Acura dealers were unable to diagnose my RL's winning noise, Steve Callandera, one of the mechanics at Crown found the problem. "Nope, you don't need a new transmission, you just need to replace this rubber hose." Wow, that's great news. Also big kudos to my Service Advisor Bart Bartley who is the person that really made me feel at ease with the dealership. It's my new dealership for sure. Thanks Bart Bartley and thank you Crown Acura ! More

Excellent Service! John Shaw is an outstanding Service Adviser! I have been leasing cars from Acura for over 12 years. During this time frame, John has always been my S John Shaw is an outstanding Service Adviser! I have been leasing cars from Acura for over 12 years. During this time frame, John has always been my Service Adviser (if he is on vacation, I will wait until he gets back to be sure to schedule my appointment with him)! Not only is he very professional and knowledgeable, he is very friendly. Crown Acura is a great place and I highly recommend them! More

John Shaw Excellent Customer Service Rep John Shaw continues to amaze me with his knowledge of the car symptoms presented. He and his staff provides excellent service and is a pleasure to w John Shaw continues to amaze me with his knowledge of the car symptoms presented. He and his staff provides excellent service and is a pleasure to work with. CLB More

30,000 maintenace on RDX Bart Bartley was my Service Advisor and he was really excellent to work with. He understood me needing to space out the service components ($$$$), ha Bart Bartley was my Service Advisor and he was really excellent to work with. He understood me needing to space out the service components ($$$$), had my car ready on time, washed and went through everything that was done etc. I will go back to him every time! More

I brought my vehicle in for service at Crown and my experience was exceptional! My associate John was incredibly friendly, personable, and professional. I was very comfortable in their lounge and the s experience was exceptional! My associate John was incredibly friendly, personable, and professional. I was very comfortable in their lounge and the service didn’t take long at all! I even received a complimentary car wash! This is the best dealership ever! Thank you John and everyone on the Crown team! More

Friendly, proactive, put me at ease This is the second time I've dealt directly with John Shaw at Crown Acura, and he has consistently been proactive and helpful with all my needs. John This is the second time I've dealt directly with John Shaw at Crown Acura, and he has consistently been proactive and helpful with all my needs. John rocks! More

I scheduled an oil change and as usual Bart was spot on. Very efficient and i got my car back quickly so i could continue with my daily errands. Thank you for the great customer service. Very efficient and i got my car back quickly so i could continue with my daily errands. Thank you for the great customer service. More

I went to crown Acura for my oil change. My service advisor was Bart Bartley. He was very polite & personable. He kept me up to date on my vehicle status & got me cashed out quickly. He went over my in advisor was Bart Bartley. He was very polite & personable. He kept me up to date on my vehicle status & got me cashed out quickly. He went over my inspection report in detail with me. He has been the best service advisor I have worked with over the past few years. More