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1,324 Reviews of Crown Acura - Service Center
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October 10, 2019
Worked with Julian Bitar today. He was great. Very polite and knowledgeable about my vehicle and services needed. Very happy with my service today. Usually work with Bart Bartley, who is always grea polite and knowledgeable about my vehicle and services needed. Very happy with my service today. Usually work with Bart Bartley, who is always great. Both guys do a great job. More
by jdscarcel44
Helpful October 09, 2019
Routine oil change made for a nice time out of the office This was the second scheduled service for my RDX. I was promptly greeted upon my arrival and was checked in by a service tech. Bart walked me through This was the second scheduled service for my RDX. I was promptly greeted upon my arrival and was checked in by a service tech. Bart walked me through what was included in the service and we discussed the two other minor issues I've been having with the vehicle. I worked on my laptop from the impeccably clean cafe and enjoyed a latte from the complimentary coffee bar. Gillian Barnes, Crown's wonderful saleswoman, stopped over to say hello. My service was completed far sooner than I expected and Bart was able to offer me special pricing on the oil change due to a promotion. I have been very pleased with Crown Acura for both sales and service. Although I don't live close to the Crown location, I am happy to make the drive. Thank you! More
by SHV
October 04, 2019
Julian Bitar was my service representative, he was very attentive, timely, helpful & courteous. He listened & helped me to make important decisions. Acura always does excellent work. Luv my RDX attentive, timely, helpful & courteous. He listened & helped me to make important decisions. Acura always does excellent work. Luv my RDX More
by Fatcat
Employees Worked With
Julian Bitar
October 03, 2019
Warranty Service Work I purchased a preowned certified 2017 RDX from Crown Acura in August. While traveling up north in September , I started to get an emissions warning an I purchased a preowned certified 2017 RDX from Crown Acura in August. While traveling up north in September , I started to get an emissions warning and check engine light that was intermittent that developed into always on. When I got home I called Crown and talked to Julian Bitar and he scheduled my car in asap. They were to diagnose the problem and have it repaired the same day. Julian was able to get a loaner for my wife and I because we had another appointment that we would have missed due to the work on our car. We were very happy to have this problem resolved so quickly. I would recommend Julian and the Crown Acura service team to anyone. More
by Golf4mn53
Employees Worked With
Julian Bitar
September 25, 2019
Great prompt maintenance service When arriving, car was promptly taken to service. Service Rep Bart Bartley kept me informed on the status and everything that had been performed. Fr When arriving, car was promptly taken to service. Service Rep Bart Bartley kept me informed on the status and everything that had been performed. Free car wash, clean showroom and waiting area. More
by PrestonBest
Employees Worked With
September 24, 2019
Love the service I get at Crown Acura! We have brought our Acura cars in various times for regular maintenance and assistance with special car needs. They have always been very kind, listen We have brought our Acura cars in various times for regular maintenance and assistance with special car needs. They have always been very kind, listened to all that we wanted completed, and were thorough, considerate, timely - plus I love their cookies! Thanks. It's always a pleasure to bring our cars in for service. Really! I find it pleasurable to go in to Crown. Bart Bartley was wonderful to work with today. Thanks. More
by turtlebabs
Employees Worked With
September 24, 2019
Mistreatment of employees by manager. I am a two Acura family. I have been buying and leasing at Crown Acura for over a decade. I recently had the unpleasant experience of listening to the I am a two Acura family. I have been buying and leasing at Crown Acura for over a decade. I recently had the unpleasant experience of listening to the service manager berate an employee. I was sitting in the service area waiting to be greeted. The manager said to the employee that "we are playing football, not golf".He went on to exclaim that this was "a team sport" and that his failure to generate revenues via "up charging" was not only letting himself down but the whole "team". The manager also said how this individual was "killing" him. I have never had a bad experience in the service or sales departments. Service in all fields of business, law and medicine are based on trust. My recent experience gives me some doubts! More
by carman
Employees Worked With
Other Employees :
Garry Barrett, John Schnepp, Stephanie Barry, Chris Sanborn Jr, Sherrie Taylor, Julian Bitar
September 22, 2019
Crown Acura is the best, forget the rest! I have been servicing my Acura for 7 years at Crown Acura and I always leave satisfied with the service. Make sure you ask for service advisor Bart Ba I have been servicing my Acura for 7 years at Crown Acura and I always leave satisfied with the service. Make sure you ask for service advisor Bart Bartley, with awesome alliteration like that you are guaranteed great customer service! Crown is honest and does quality work. I wouldn’t take my vehicle anywhere else. More
by elsalvaje05
Employees Worked With
September 21, 2019
Positive I have been talking my car here for years. Logan Lane is fantastic. Service done correctly and quickly and made sure I drove a clean car home. I have been talking my car here for years. Logan Lane is fantastic. Service done correctly and quickly and made sure I drove a clean car home. More
by Chaz
Employees Worked With
September 18, 2019
A rattle sound Julian was very professional and proficient. Hopefully will not need service again soon, but will be happy to have him as my go to guy Julian was very professional and proficient. Hopefully will not need service again soon, but will be happy to have him as my go to guy More
by Leapole
Employees Worked With
Julian Bitar
