Crown Acura - Service Center

Exceptional Customer Service Dan Morris (General Mgr) leads by example and his customer focus is evident in all my interactions with Crown Acura staff. John Shaw (Asst Service Mg Dan Morris (General Mgr) leads by example and his customer focus is evident in all my interactions with Crown Acura staff. John Shaw (Asst Service Mgr) and Sophie Morris (Sales Manager) always extend exceptional customer service whether the contact be via phone or in person. On a recent trip in this month for service, from the time I arrived (everything was all set for my appointment) until the time I picked up my car (which was already in the lane to be picked up) I felt personally very well cared for and confident that my car would also be handled in the same manner! I cannot more highly recommend this dealership -- sales as well as service! They always go the extra mile and it is appreciated! More

Love Crown Acura service! Big thank you to John Shaw @ Clearwater Crown Acura for always looking out for the customer in a kind way. Excellent communication regarding service n Big thank you to John Shaw @ Clearwater Crown Acura for always looking out for the customer in a kind way. Excellent communication regarding service needs & assistance with savings on service cost which will keep us coming back! More

John Shaw Acura Clearwater 1/3/19. When you have valuable days off from your 9-5 job, the last place you want to be is at a car dealership. However, we all know we have to do 1/3/19. When you have valuable days off from your 9-5 job, the last place you want to be is at a car dealership. However, we all know we have to do it to maintain and prolong the health of our cars. John Shaw at Acura Clearwater made sure I was pampered, informed, and he provided the rationale and education I needed to make decisions on maintenance recommendations. John was a pleasure to work with and answered all my questions -- even the ones about the fancy coffee machine that made good, strong coffee, and where the gooey chocolate chip cookies were! The new customer lounge had a charging station and a huge big screen TV that made the time pass quickly. After getting comfortable, I wasn't sure "I" was ready to leave when my car was ready! Thanks, John Shaw. You went above and beyond. Customer Service skills are really tough to teach because, at their core, it has to come from the heart first. More

Very Friendly Staff I’ve been bringing my vehicles to Crown Acura for many years. John Shaw (Service Advisor) is professional,knowledgeable,honest,efficient and trustwort I’ve been bringing my vehicles to Crown Acura for many years. John Shaw (Service Advisor) is professional,knowledgeable,honest,efficient and trustworthy! Best Regards Sonja More

Excellent Service I just purchased my lease vehicle because it has been reliable for the last three years and the service department is excellent. Tina Arendes is fanta I just purchased my lease vehicle because it has been reliable for the last three years and the service department is excellent. Tina Arendes is fantastic...helps me with all my service and makes sure my car is in great shape!!!!! More

Had service on my car Chris Sanborn was my service rep and did a fantastic job from greeting me, explaining what would be done, the results of the tests and saying thanks f Chris Sanborn was my service rep and did a fantastic job from greeting me, explaining what would be done, the results of the tests and saying thanks for my business. More

Positive Service Experience Took my TLX for the first standard maintenance. Bart Bartley, Service Manager, explained everything and set and met time expectations. Very nice wai Took my TLX for the first standard maintenance. Bart Bartley, Service Manager, explained everything and set and met time expectations. Very nice waiting room area and friendly staff. Overall, great experience. More

Very friendly staff and excellent service Had my first RDX car service check at Crown Acura. I was greeted by Mr John Shaw with a friendly handshake and introduction, explained the process an Had my first RDX car service check at Crown Acura. I was greeted by Mr John Shaw with a friendly handshake and introduction, explained the process and showed me the waiting area. It was a very enjoyable visit, I didn’t have to wait, very prompt service and offered me A Complimentary Car Wash and Vacuum. That was a very impressive first Car Service Visit with kind, corteous and professional dealership. More

Great Service Bart ensured that the service performed on my 2016 RDX was completed on a timely manner. All work performed was explained thoroughly. Service was gr Bart ensured that the service performed on my 2016 RDX was completed on a timely manner. All work performed was explained thoroughly. Service was great and will definitely be back. More