Crown Buick GMC

I am so disappointed in the service repairs I have received on my 2018 GMC BUICK ENCLAVE. The car has been broke on two occasions back to back at the dealership when I have come to pick it up. This received on my 2018 GMC BUICK ENCLAVE. The car has been broke on two occasions back to back at the dealership when I have come to pick it up. This is unacceptable and shorty work. How do you call a customer to come and pick up their vehicle and the customer drives it out to the corner and it kills in front of the dealership. I paid $3000 for the transmission work that was supposedly the problem . I ended up leaving the vehicle at the dealership after spending $3000.. Then I receive a call a few days later stating it is the battery. I receive an initial quote for $395 for a new battery. I used my points and they gave me $60 discount. I come to pick the vehicle up after receiving a new battery and again it kills again in front of the dealership. I leave the vehicle there a third time and I receive a call and they tell me it’s the starter. This will cost me another $689. This is so frustrating and it makes me question 1) the integrity of this company and 2)two mechanic skills and experience.3) are they test driving the vehicle before calling the customer?. This is costing me a lot of money and is very inconvenient for me getting back and forth to work. More

Crown did a super job. Frank Scandurro expertly handled every aspect of my visit. Took notch customer service. Frank Scandurro expertly handled every aspect of my visit. Took notch customer service. More

Had a great experience at Crown Buick GMC for routine maintenance of oil change, tire rotation and wiper blade replacement. Frank Scandurro was professional and courteous throughout the morning. Than maintenance of oil change, tire rotation and wiper blade replacement. Frank Scandurro was professional and courteous throughout the morning. Thank you, I greatly appreciate the service department's efficiency especially as a walk-in More

I really like working with Danette she works my vehicle in and really tries to get back to me in same day since I don't make appts because i have to do when my work permits me to bring in. in and really tries to get back to me in same day since I don't make appts because i have to do when my work permits me to bring in. More

Woman who did intake on my vehicle would not let me explain what was wrong explain what was wrong More

Problem was found and corrected. The problems did not return as of the writing of this survey. The problems did not return as of the writing of this survey. More

This dealership is awesome. It's the only one I would consider using. I have been a customer for for over 30 years and don't intend to change. It's the only one I would consider using. I have been a customer for for over 30 years and don't intend to change. More

Service was great as always. I based my purchase in 2023 on the service department I based my purchase in 2023 on the service department More

Crown was a pleasure to deal with. I had a warranty issue, and they told me approximately how long to expect for them to get to it and actually took less time. Communication was great I had a warranty issue, and they told me approximately how long to expect for them to get to it and actually took less time. Communication was great and drop off / pick up was seamless. More

Tara is an awesome worker,you all need more like her,very nice,courtesy and an awesome personality nice,courtesy and an awesome personality More