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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,069 Reviews
Call Service Center (504) 302-8970

1,069 Reviews of Crown Buick GMC - Service Center

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December 31, 2023

Good experience on time service, unexpected comp service. Don't know what else to say. More

by JIM.MELANCON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Crown Buick GMC responded

Hey Jim, We're glad to hear that you had a good experience with us. Your feedback is valuable to us, and we appreciate your positive review. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us for your automotive needs! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

December 30, 2023

Techs are thorough with inspections. I’ve never had any issues with their work. Service writers are knowledgeable and do their best to work with customers More

by LWHITCOMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Crown Buick GMC responded

Hello! We're glad to hear that our technicians and service advisors provided a great experience. Thank you for your feedback and for choosing us for your automotive needs! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

December 29, 2023

Great experience! Easy and stress free!! Highly recommend this dealership if you're looking to buy a car!!! More

by daddyo320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 29, 2023

The reason for the rating is due to the length of time my truck was in shop before being diagnosed. What’s the purpose of having an appointment if the truck is going to sit in shop for 4 days before it is lo More

by MTNOBILE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katelyn
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Feb 14, 2024 -

Crown Buick GMC responded

Hello , we apologize for the inconvenience you experienced with your service. It's disappointing to hear that the service did not meet your expectations, and we appreciate you bringing this to our attention. Please reach out to us directly so we can address the issue promptly and ensure that your future experiences with us are satisfactory. rgurtner@crownbuickgmc.com Thank you for your understanding. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

December 28, 2023

Repairs were done in a timely manner. Price was to high. Other than that good customer service and providing transportation to be picked up a d brought to and from repair shop. More

by GAYNELLJOHNSON1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 28, 2023

very good service writer and very efficient with the paper work to the service tech More

by CHESTERPDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 24, 2023

Everthing was very easy and people were so helpful. Service was quick and and polite More

by FIELDINGGERALYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenden Merkle
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December 23, 2023

Service was awesome! The turnaround was very fast and a smooth process. They got me out of a jam and I really appreciated it! More

by DSCOTT2122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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December 22, 2023

Good guys. I live about a mile away but I would travel for this good service. Simple, professional, honest and they "FIX STUFF", the first try! Keep it up. More

by Csharb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service guys, Kyle, Brendan
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December 21, 2023

Got complimentary oil change but was told I needed new brake pads. Needed a ride back home as I had to leave my car for brakes but driver showed up an hour after my request was out in so I ended up stayi More

by TORRES_GONZALES05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn S
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