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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,069 Reviews

1,069 Reviews of Crown Buick GMC - Service Center

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December 21, 2023

The staff was very friendly and easy to talk to. The service person made sure my lock for my tires was back in the correct place. More

by AKIE9532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2023

Excellent service. Staff were very professional, helpful and kept me updated on service status. Vehicle was ready on time. More

by DMCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2023

This service trip went well but the events leading up to it did not. I had to make like 3 or 4 trips to the dealership to have the rear wiper blade on my envision changed More

by GAUBERTWM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2023

Having my car serviced at Crown is always a good use of my time. The service techs are always diligent in looking out for things that need to be changed and keeping me informed about upcoming specials. More

by revjcr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle in the service department
December 18, 2023

Very friendly people. They found the root cause of the problem and resolved it. The loaner vehicle was a big help. More

by GUY.HARDWICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin Dauzat
December 16, 2023

Not very nice customer service. It seems no one knows what is going on there. I had the maintenance package and still had a free oil change left. When checking me out they tried to More

by RGAUTHIER1352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Crown Buick GMC responded

Hello , we apologize for the inconvenience and frustration you experienced with our customer service and the installation of the chip in your car. It's disappointing to hear that our team didn't provide the level of service we strive for. We take your feedback seriously and will address these issues internally to ensure they don't happen again in the future. Please reach out to us directly so we can rectify the situation with the chip installation and ensure your satisfaction. We appreciate your patience and understanding. Rgurtner@crownbuickgmc.com Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

December 16, 2023

Always friendly, quick service, clean facility, good communication, easy to work with, very convenient location. More

by SUNSETHAWKSELENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Merkle
December 16, 2023

The service department was extremely helpful. I will definitely go back. My manager totally took care of me. More

by CFFAVROT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Grego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Chen
December 15, 2023

Put truck in for dash cluster went blank and oil service. Dash issue was not identified and oul service complete. More

by AUCOINDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wasn't either person
December 15, 2023

the people at crown buick have always treated me with respect, took care of my car when needed More

by PRODRIGUEZ22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Grego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Normand
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