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Crown Buick GMC - Service Center

Metairie, LA

4.6
701 Reviews

701 Reviews of Crown Buick GMC - Service Center

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September 30, 2022

Easy drop off and pick up for service and a very nice loaner while I was waiting for my vehicle to be repaired More

by DARILYN.DAUZAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin Dauzat
January 26, 2022

My truck was in bad shape. The brakes on the passenger side were grinding bad and there was a suspension issue on that side as well. I was pleasantly surprised that the price far less than I thought and More

by rparr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2021

Billy was amazing, I called to make sure the vehicle I wanted was available and it was. He had it ready and waiting for me when I got to the dealership to test drive. I explained to him a few concerns he More

by clandry85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
July 04, 2021

I took my car to the service department for oil change and tire rotation this morning, when I was driving back home I heard a strange noise and I stopped to check only to realize that on one of the wheels More

by lizethgina81
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kwanza Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
Jul 05, 2021 -

Crown Buick GMC responded

Hi Gina, I am so incredibly sorry for your experience. As a family-owned and operated business, the experience you had is not our moto nor something we stand by. Please allow us to apologize in person on your next visit or let me know if there is anything we can do for you today.

Jul 06, 2021 -

lizethgina81 responded

thank you for taking the time to address this issue. Most importantly my husband and I pride ourselves on safety especially that of our loved ones. So when it came time to choose a family car, we chose a Buick from your dealership. Moving forward we would truly appreciate one of your technicians inspecting our vehicle to ensure that no damages were caused to the wheel studs or any other parts that could compromise its wheels function.

Jul 22, 2021 -

Crown Buick GMC responded

Sorry for not responding sooner. We would be honored to do that anytime that works for you. Please feel free to call me with a good date and time and we will be sure to assist. My name is Katelyn Schilling and my extension is 1295.

June 28, 2021

I bought my Encore about three months ago, now I need a starter. Of course it's not covered. I am pissed. More

by d_mccovins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Montgomery
May 21, 2021

Will not bring my car back. Went in for stability light coming on three times. Paid for service still isn't fixed. Horrible horrible horrible More

by jhphillips95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robin/director of service Larry Oggs
May 31, 2021 -

Crown Buick GMC responded

Thank you for reviewing us. I wanted to take a moment to see if this was resolved. Can you contact me directly? 504-455-6666 ext 1295.

Jun 03, 2021 -

jhphillips95 responded

Will contact you

May 05, 2020

Service was great. I recently purchased a used vehicle from Crown and the brakes began to make noise a couple of weeks later. I went into the dealership and they took care of it even though it wasn’t cove More

by Jermaine
Recommend Dealer
Yes
Employees Worked With
Will Montgomery, Christopher Raymond
June 24, 2019

Repaired wrong window & didn't repair the one with the probl Usually I receive very good service from Crown. On June 12, I brought in my 2005 Buick La Crosse for an oil & filter change and problems with my More

by CBHAMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Schmalz
June 18, 2019

Great service! The customer service department at Crown has always be efficient and friendly. They take and return your vehicle as quickly as possible, keeping you More

by fishjc1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Eckert
June 14, 2019

with reservations don't understand why u need an appointment if you are going to keep my vehicle all day. Dropped my car off the nite before and it still was not ready More

by POD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service dept
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