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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,131 Reviews
Call Service Center (504) 302-8970

1,131 Reviews of Crown Buick GMC - Service Center

Sort by
November 02, 2023

Job done right, clean and comfortable waiting area. Kept informed of the process while wIting. More

by MACOFF318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 02, 2023

I have always trusted Crown Buick GMC for my maintenance needs. They have completed my oil changes and tire rotation in a timely manner. I will continue to use their services in the future. More

by LANNALORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 02, 2023

Great service. The team was friendly and knowledgeable. Service completed with in the quoted time. More

by KKMCD96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

Hi there! That's fantastic to hear! A friendly and knowledgeable team that delivers service within the quoted time is always a win. Thanks for sharing your positive experience! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 01, 2023

Service was great and everyone was friendly. I wish the shuttle service was available. I will be back. More

by CHEPECHATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

Hello! It's great to hear that you had a positive experience with the service and found everyone to be friendly. I understand the convenience of shuttle services, and I'm sorry it wasn't available for you. They normally run 8AM -3 PM Mon-Thurs. We look forward to your next visit and aim to make it as seamless as possible! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 31, 2023

Kwanzaa is very very very rude. She needs some customer service training Kyle needs to listen to the Customer. He ordered parts for my car that I didn’t even need he’s a rip off. More

by Bless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kwanza Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

Hey there, I'm sorry to hear about your negative experience. Feedback like this is important, and I'll ensure it's passed along appropriately. It's crucial for us to address any concerns regarding customer service and parts orders. Your feedback helps us improve, and I apologize for any inconvenience caused. If there's anything specific you'd like to discuss or if we can assist you further, please let us know. JennaS@crownbuickgmc.com Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 31, 2023

Kwanzaa is very very rude. She needs some customer service training she kept putting me on hold didn’t even answer the phone just put me on hold and Kyle he’s a ripple if he ta More

by Bless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kwanza Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Report | Print
Dec 07, 2023 -

Crown Buick GMC responded

Hey there, I'm sorry to hear about your negative experience. Feedback like this is important, and I'll ensure it's passed along appropriately. It's crucial for us to address any concerns regarding customer service and parts orders. Your feedback helps us improve, and I apologize for any inconvenience caused. If there's anything specific you'd like to discuss or if we can assist you further, please let us know. JennaS@crownbuickgmc.com Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 30, 2023

Well I went in for an oil change & tire rotation. didn't get the tire rotation the salesman said he was misunderstood so that wasn't professional More

by PATRICIAHARPER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robin Gurtner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Crown Buick GMC responded

Hi Patricia, We sincerely apologize for the misunderstanding regarding your tire rotation. This was not up to our usual standard of service, and we're sorry for any inconvenience caused. We appreciate your feedback and will take steps to ensure clear communication moving forward. Please reach out to JennaS@crownbuickgmc.com. We'd be happy to look into this further. Thank you for bringing this to our attention. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 30, 2023

Have always been helpful and trustworthy. Professional service always delivered, though sometimes a little slow, but this timee very efficient. More

by ROGERECOBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Crown Buick GMC responded

Hi Roger, Thank you for your kind words and for recognizing our commitment to providing helpful and trustworthy service. We're pleased to hear that your recent experience was not only efficient but also met the high professional standards we aim for. We'll certainly take note of your feedback regarding speed. Your satisfaction is important to us, and we look forward to serving you even better in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 29, 2023

Prompt, Professional and Courteous, my experience was pleasant and I would recommend Crown Buick to others More

by DSTOCKMAN79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Crown Buick GMC responded

Hi there! Thank you for taking the time to share your experience with us! We're delighted to hear that you found our service prompt, professional, and courteous. It's wonderful to know you had a pleasant experience. We greatly appreciate your recommendation, and we're here whenever you need us. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

October 29, 2023

Needs to be better with scheduling. And listen to the needs of customers. Thank you More

by NICKMCALISTER88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Grego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Crown Buick GMC responded

Hi Nick, Thank you for sharing your feedback with us. We're sorry to hear that scheduling and understanding customer needs fell short of your expectations. Your input is valuable, and we'll take this opportunity to improve our services. If there's anything specific you'd like to address, please don't hesitate to reach out at JennaS@crownbuickgmc.com. We're committed to making your experience better in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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