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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,072 Reviews
Call Service Center (504) 302-8970

1,072 Reviews of Crown Buick GMC - Service Center

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September 10, 2023

The staff has been friendly, however does not go above and beyond to ensure customer satisfaction More

by DWILL15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Crown Buick GMC responded

Thank you for your feedback. While our staff is friendly, we acknowledge there is always room for improvement in going above and beyond to ensure customer satisfaction. We value your input and will work diligently to enhance your experience in the future. Please reach out to me directly so we are able to rectify this situation! Jennas@crownbuickgmc.com Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

September 09, 2023

They are always very helpful in person or on the phone. Very knowledge of buick items More

by DALE0879
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris in service department
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Oct 06, 2023 -

Crown Buick GMC responded

Hi Dale! We're delighted to hear that you find our team at Crown to be consistently helpful and knowledgeable, both in person and over the phone. If you ever have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 07, 2023

I love this dealership! Kaitlin Dauzat went above and beyond to get my car fixed! More

by JENNSERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin Dauzat
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Oct 05, 2023 -

Crown Buick GMC responded

Hello! We're thrilled to hear about your positive experience at our dealership! It's fantastic that Kaitlin Dauzat went above and beyond to ensure your car was fixed to your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 07, 2023

Very pleased, very nice waiting area while I wait for the car. The staff was very courteous. More

by MJOLYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Crown Buick GMC responded

Hi there! We're delighted to hear that you were very pleased with your experience at Crown. It's great that you found our waiting area comfortable, and our staff courteous. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback, and we're here to help whenever you need us. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 03, 2023

I brought my new car in for it's first oil change and as usual I didn't have any problems. I was in and out in about an hour. They changed the oil, rotated the tires and checked all the fluid levels on the More

by DARRELL9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy, (Tech)Chad Fredrick
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Sep 12, 2023 -

Crown Buick GMC responded

We appreciate your review! Thank you for taking the time to share your experience. We are committed to providing excellent service, and your feedback reaffirms that we're on the right track. We appreciate your trust in us and can't wait to serve you again. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

September 03, 2023

As always, I am greeted with courteous, friendly service reps and the job is always done correctly. I’ve never had to return my car for something that was not done properly. More

by MLOCKHART313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Crown Buick GMC responded

Hello! We're pleased to hear that you consistently receive courteous and friendly service from us, and that your car is always serviced correctly. Your satisfaction and trust mean a lot to us. If you ever have any further comments or need assistance, feel free to reach out. [JennaS@crownbuickgmc.com] Thank you for your continued business, and we look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 02, 2023

Got my truck fixed up. Thank you Kyle. Just sad that the headers went out as I understand this is a regular occurrence. More

by MROBICHEAUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Sep 12, 2023 -

Crown Buick GMC responded

We appreciate your ongoing support and valued business. It's wonderful to know we were able to provide the best service. We'll be sure to share your kind words. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

September 02, 2023

Easy to make an appointment. Honest and knowledgeable technicians. Finished their work on time. Clean. More

by BBHARDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2023 -

Crown Buick GMC responded

Thank you for sharing your experience with us! We truly appreciate your business and eagerly anticipate the opportunity to assist you again in the future. Please feel free to give us a call @ 504-262-0784 for your next service appointment, as we are committed to providing you with the best experience. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

September 02, 2023

Great customer service! ! From the moment you walk up! Excellent service! Would recommend to everyone! More

by DTAYLOR115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krysten
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Sep 12, 2023 -

Crown Buick GMC responded

Thank you for your positive review, we appreciate your business and hope to see you again in the future! Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 31, 2023

Crown sales and service have always impressed me as I have been a customer for my last 5 vehicles…folks that know their jobs and get it right every time….impressive! More

by MIKEVIATOR711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don "Duck" Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2023 -

Crown Buick GMC responded

We are truly grateful for your positive review of our dealership! Thank you for taking the time to share your experience with Duck. We value your business and look forward to assisting you again in the future. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

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