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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,072 Reviews

1,072 Reviews of Crown Buick GMC - Service Center

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August 19, 2023

Very helpful, fast, and informative. Curtus and friendly. They know who I am and talk to me and know my name. More

by LUQUDUKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Crown Buick GMC responded

Hi there! We're pleased to hear that our staff was very helpful, fast, and informative during your visit. It's great to know that they were courteous and friendly, making you feel welcomed and valued as a customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your continued support! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 18, 2023

Dannette was great always have good service when dealing with her, she remembers my name before even putting it into computer amazing More

by GMG1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dannette
Oct 06, 2023 -

Crown Buick GMC responded

Hi there! We're thrilled to hear that Danette provided you with excellent service, as always! Her attention to detail and personal touch are truly commendable. Thank you for being a loyal customer, and we look forward to serving you again in the future. Your kind words mean a lot to us! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 18, 2023

Danielle was amazing AS ALWAYS! ! There was a scheduling issue and Danielle made it right immediately and had me in and out for service timely. I was ver pleased working with Daniel More

by KAYULLRICHKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
danielle p
Oct 06, 2023 -

Crown Buick GMC responded

Hello there! It's fantastic to hear that Danette provided you with amazing service, as always! We appreciate your understanding regarding the scheduling issue, and we're delighted she could resolve it promptly. Your trust in Danette means a lot to us, and we look forward to assisting you with your next service. Thank you for being a valued customer! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 17, 2023

Easy to work with everyone is very helpful and everyone went beyond to help me . More

by GARCIA.ELVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Grego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Sellstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Normand
Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your wonderful review of our dealership! We greatly appreciate your kind words and are happy that you had a positive experience with us. It was a pleasure serving you, and we hope to see you again. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 17, 2023

It is a nice clean dealership with good service people and nice accomodations for it customers... More

by DAONEGEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great time with us. We truly value your business and look forward to assisting you again in the future. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 17, 2023

Great customer service! Extremely helpful and knowledgeable team! Will definitely recommend to others! Thank you! More

by DTAYLOR115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlin
Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great time with us. We truly value your business and look forward to assisting you again in the future. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 16, 2023

The service department was extremely swift and efficient. All of the service advisors are very warm and welcoming. They were able to replace my tire the same day. I even bumped into my salesperson and was ab More

by DEBIDAVIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Chen
Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your positive review! We appreciate your kind words and are thrilled that you had a great experience with us. Your satisfaction is our top priority, and we're grateful for your support. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 14, 2023

Management/Ownership needs to have better plans for handling a check engine light on a relatively new vehicle. 7 days is not appropriate! More

by CMURPHYMD
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your feedback! We truly appreciate the time you took to share your experience with us. I will pass this along to Service management to look into further. Please feel free to reach out to Jennas@Crownbuickgmc,com with additional details. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 13, 2023

Under promise and over deliver. Ms. Pizzolato is the epitome of customer service, always pleasant, patient, and very professional. More

by JBAGGETT5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danette Pizzolato
Oct 06, 2023 -

Crown Buick GMC responded

Hi! Thank you for your kind words! We're thrilled to hear that Danette provided you with exceptional customer service. We appreciate your feedback and look forward to continuing to meet and exceed your expectations. If you ever need further assistance, please feel free to reach out. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 13, 2023

Service has been good up until this point. Especially Danette who has been our service contact from the start. She has been really helpful in getting the few small issues we’ve had taken care More

by JCLINK75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danette
Oct 06, 2023 -

Crown Buick GMC responded

Hi there! We're delighted to hear that you've had a positive service experience with Danette. Thank you for your kind words and for choosing us for your service needs. However, I apologize your service was up to par until now. Please feel free to reach out to me directly at [JennaS@crownbuickgmc.com] to elaborate. I'd be happy to help! If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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