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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,114 Reviews
Call Service Center (504) 302-8970

1,114 Reviews of Crown Buick GMC - Service Center

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August 13, 2023

Under promise and over deliver. Ms. Pizzolato is the epitome of customer service, always pleasant, patient, and very professional. More

by JBAGGETT5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danette Pizzolato
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Oct 06, 2023 -

Crown Buick GMC responded

Hi! Thank you for your kind words! We're thrilled to hear that Danette provided you with exceptional customer service. We appreciate your feedback and look forward to continuing to meet and exceed your expectations. If you ever need further assistance, please feel free to reach out. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 13, 2023

Service has been good up until this point. Especially Danette who has been our service contact from the start. She has been really helpful in getting the few small issues we’ve had taken care More

by JCLINK75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danette
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Oct 06, 2023 -

Crown Buick GMC responded

Hi there! We're delighted to hear that you've had a positive service experience with Danette. Thank you for your kind words and for choosing us for your service needs. However, I apologize your service was up to par until now. Please feel free to reach out to me directly at [JennaS@crownbuickgmc.com] to elaborate. I'd be happy to help! If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 13, 2023

My service appointment was fast and efficient. Everyone was pleasant and helpful. It was great experience. More

by PALOADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great time with us. We truly value your business and look forward to assisting you again in the future. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 13, 2023

This dealership has it all new cars used cars and a full service department the waiting area is amazing and very comfortable More

by Nolafefe26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Sellstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin Dauzat (5 Stars) She went over and beyond and I'm thankful , Katelyn Normand
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Aug 31, 2023 -

Crown Buick GMC responded

Thank you for your feedback! We truly appreciate the time you took to share your experience with us! If there's anything else we can assist you with, don't hesitate to reach out. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 12, 2023

The service is convenient and the repairs were too long in time. Improvements are needed. In the end people did listen. More

by RAEGI59
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Crown Buick GMC responded

Hi there, Thank you for your feedback. We apologize for any inconvenience caused by the repair time. We appreciate your patience and will certainly take your comments into consideration for improvement. If you have any further concerns or suggestions, please don't hesitate to reach out to me directly at [JennaS@crownbuickgmc.com]. Your input is important to us, and we're committed to providing the best service possible. Thank you for being a valued customer. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 11, 2023

Very helpful when I encountered obstacles with the warranty company. I was very satisfied with the work. More

by kimnmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Crown Buick GMC responded

Hi Kim! We're pleased to hear that our team was able to assist you with the warranty concerns and that you were satisfied with the work done at here with us. If you ever encounter any further obstacles or have questions, please don't hesitate to reach out. We're here to help. Thank you for choosing us, and we look forward to serving you again in the future! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 11, 2023

This is my preferred place. Always friendly and courteous. Chris Mack is my service person. More

by KTIM668375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mack
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Oct 06, 2023 -

Crown Buick GMC responded

Hey there! We're honored to be your preferred place for service. It's wonderful to hear that you always find the staff to be friendly and courteous. We're grateful for your trust in us, and we'll be sure to pass on your appreciation to Chris Mack. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 10, 2023

Brought my Encore GX in at the appointed time and the service was completed in close to an hour. P, S. the guest coffee dispenser is the greatest.. More

by DAVEPHARRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dantana Spl?)
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Oct 06, 2023 -

Crown Buick GMC responded

Hi Dave! We're glad to hear that your service appointment for your Encore GX went smoothly and was completed efficiently. And we're pleased to know you enjoyed the coffee! If you have any other questions or need further assistance, don't hesitate to reach out. Thank you for choosing Crown Buick GMC, and we look forward to serving you again in the future. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 10, 2023

Easy professional and streamlined, very good customer service and communication throughout the process, car was better than when I dropped it and the team was detailed in explaining to me the how’s and w More

by RYAN@KELLYINDUSTRIESLLC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin, Brandon
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Oct 06, 2023 -

Crown Buick GMC responded

Hi Ryan, We're thrilled to hear that your experience at Crown was easy, professional, and streamlined. It's fantastic that you received very good customer service and clear communication throughout the process. We're delighted that your car was even better than when you dropped it off and that the team took the time to explain the details. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 10, 2023

Everyone is always friendly and courtesy and the job is always done right. I would not service my car anywhere else. More

by MLOCKHART313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danette (last name not known) service advisor
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Oct 06, 2023 -

Crown Buick GMC responded

Hi! We're truly honored to be your trusted choice for car service. It's wonderful to hear that you find everyone at Crown to be friendly and courteous, and that the job is always done right. Your loyalty means the world to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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