Crown Chrysler Dodge Jeep Ram of Chattanooga

Dishonest and Money driven Our 2013 Dodge Ram Outdoorsman 1500 was towed to the dealership (Dodge/Ram/Chrysler/Fiat) on 02/11/2019. The Service department stated that truck wo Our 2013 Dodge Ram Outdoorsman 1500 was towed to the dealership (Dodge/Ram/Chrysler/Fiat) on 02/11/2019. The Service department stated that truck would be fixed and completed no longer than 10 business days at drop off (02/11/19). As of 02/20/2019, we received no communication still on what was going on with our vehicle. I (Angelina Carr) called the dealership and they said they would send a text this date to authorize any work and amount going forward we were responsible for, as this was their “type” of communication. I received one text to authorize $1,350.00 on 02/20/19 and responded YES to move forward on the vehicle. I asked for them to email quotes and what work was being done in detail but the service advisor, Jason, stated “they were really too busy at this time” and would get back with me. I also spoke with Larry, service director, and he also would not send any paperwork via email for us to review, only the one text authorizing work to be done. On 02/26/2019, I used their text service on the same phone number and asked for a status on the diagnosis of the vehicle. NO RESPONSE from anyone in the service department. I proceeded to call and asked to speak with the General Manager of the dealership. Larry, the service director, refused to send me to his extension and sent me back to the service secretary. A dealership secretary was the one who connected me to the GM. We spoke on the phone and I detailed the issues at hand with him. I advised that since 02/11/2019, the service director had refused to send us any information on the vehicle as I requested, we had no idea what was wrong with our vehicle STILL. The GM “promised” he would get our situation squared away and the truck would be fixed no later than 02/29/2019. On March 7th, 2019 (vehicle STILL not done and no further communication), Larry used the text service and stated that if we did not pay him $4,195.00 (for work we did not even know about or get a quote for), we could not get our vehicle back and he would hold it or it would sit there not fixed and we could come pick it up. He was so rude on the phone to me I could not believe this was a dealership speaking to a customer. He lied several times to me stating “I have tried to text you or call”. I advised him that was dishonest , as I have the only few texts from him on my phone regarding communication. I advised the GM by phone once again that this was unacceptable to treat a paying customer like this and we STILL were not given any information to review on what was to be fixed on our vehicle almost a month after the car had been there. I asked Larry if at this point, almost a month in, if they would allow for a loaner vehicle. He replied, “No way, you can rent a vehicle like the rest of America”. The GM stated we COULD receive a loaner vehicle and that was unacceptable that he spoke to us like this. I explained that the vehicle was our livelihood and a work truck, and at this point we were missing work due to the lack of communication and any no work being done to fix it. When they provided us the loaner not until 03/08/2019, they gave us a vehicle of theirs that was diesel truck (left on empty), brake lights were out, and several other lights were on. The cost was substantial to fuel up and unacceptable it was given to a customer on empty and with problems. Later on March 7th, 2019, I received another text communication from Larry (service director) apologizing on how he treated and spoke to us after I advised the GM on what was going on. Here we are almost a month later and we STILL haven’t received quoting/paperwork/details etc. on what is going on with our vehicle. How could a dealership possibly operate like this? On March 11th, 2019, I received a text from Larry stating “GOOD EVENING MISS CARR, YOUR TRUCK IS NOW READY, WE HAVE TEST DROVE IT APPROX 30 MILES ALL IS GOOD”. My husband went to pick up the vehicle on March 13th, 2019 and the check engine Light was on, air bag light was on (they were supposed to fix that per the recall pending on this vehicle), and our gas on empty. He went back inside the dealership and advised there were still problems with the truck. Larry stated “Yes, we know, but if you don’t pay us another $600.00 you can just drive off with the check engine light on and that’s a separate issue. We did know about it but failed to let you know”. I called the GM and set up a meeting with them. In the meeting I advised how unprofessional this entire month had been and asked why would they send a text to me stating the truck was fixed and “ALL IS GOOD” when it was not. It’s a liability to give a customer their vehicle back knowing there are further issues and you did not mention that to the customer. A check engine light still on was serious to us, as the truck had been there a month and it’s still not fixed. Not to mention, at this point of pickup we still had no paperwork detailing prices/quotes/diagnosis/what was fixed etc. WE HAVE NO KNOWLEDGE OF WHAT PARTS WERE PUT ON THIS VEHICLE, AS THE DEALERSHIP NEVER EXPLAINED IN DETAIL WHAT AND WHY THINGS WERE BEING DONE. My husband paid by phone prior to pick up before all these issues were discovered and was not given the amount. I did not authorize the charge, nor did I or would I have signed for that charge, especially knowing the vehicle was still not fixed and the dealership concealed further issues from us before pick-up. The dealership agreed to pay another $600.00 towards the part that was making the check engine light still display on and advised on 03/13/2019 that it would only take a few days to get the part in and then get it installed and fixed. Today is 03/29/2019, we still have not heard from them, they had my husband drive his truck out of the dealership with these serious issues, they advised it would not affect the vehicle but my husband states the truck is shutting off if he fills with regular unleaded gas, etc. The vehicle is NOT fixed, I did not authorize that charge, nor sign for that on the credit card account, and attached you will see the ONLY information (text messages) I have ever received from the dealership regarding what I authorized for them to charge. I have filed formal complaints with Dodge Corporate and customer service about every issue we encountered while trying to have our vehicle fixed. At this point we do NOT know what to do as the vehicle is still having MAJOR ISSUES AND WHAT THEY REPAIRED HAS NOT MADE THE VEHICLE IN BETTER WORKING ORDER AT THIS TIME. The part they promised to fix on 03/13/2019, STILL HAS NOT BEEN FIXED. I went to the dealership IN PERSON on 05/10/2019 to personally meet with the General manager Lance Dowdy. I recorded our conversation via phone. I specifically asked him why our vehicle was still not fixed two months later or why no one has returned calls/contacted us but they charged us for a “finished job” and he stated “because your husband left a bad review on our website”. He also states after reading what Larry, his service director, sent to USAA regarding the claim, he admits it was dishonest, especially highlighting where Larry advised we “declined” repair. We have been begging for a complete repair since March. I asked Mr. Dowdy if I needed to get an attorney to help on this matter and replied “I’m not scared of you”. The conversation I have recorded highlights everything I have sent to USAA regarding the issues at hand. Midnite Oil will be more than happy to provide a letter to you on why their repairs did not correct the issues we are still experiencing. The 2013 Dodge Ram is STILL not repaired and now we must have Midnite Oil repair further at more cost to us. We are terrified to have Dodge do anymore damage and dishonest work to our vehicle at this time. More

Great experience. Had exactly the used car I was looking for at a fair price, and Reggie was extremely nice to us. Very good experience with everyone there. Had exactly the used car I was looking for at a fair price, and Reggie was extremely nice to us. Very good experience with everyone there. More

Quick Service I was in and out very quickly. Jason is always great to deal with, he is friendly and knowledgeable. He always greets me with a smile and a kind word. I was in and out very quickly. Jason is always great to deal with, he is friendly and knowledgeable. He always greets me with a smile and a kind word. More

New car Purchase Terry Robey went out of his way to make sure I was taken care of with my purchase of a new Fiat 124. will make sure everybody knows of Crown. Terry Robey went out of his way to make sure I was taken care of with my purchase of a new Fiat 124. will make sure everybody knows of Crown. More

Frank Gallardo Frank was very helpful and such a nice young man. He really worked hard to give us a great deal. I would recommend him and the dealership to others. Frank was very helpful and such a nice young man. He really worked hard to give us a great deal. I would recommend him and the dealership to others. More

Benny is a horrible representation of Jeep Benny tried to pressure me into going with your financing by using the oldest sales trick in the book "someone else wants to look at the car" ruined w Benny tried to pressure me into going with your financing by using the oldest sales trick in the book "someone else wants to look at the car" ruined what was a going to be a great surprise for my husband as I was going to buy him his dream car today. I was waiting on approval from my bank at a 3.9 APR which would have taken 2 hours to process But the sales team at Jeep were insisting that I take their financing at 6.5 telling me that my bank (NFCU) couldn’t beat those rates. Well Benny’s unprofessionalism, pressure and the slimy approach he used killed the sale. I was able to find the a vehicle at a different dealership that was happy to accept my pre-approved line of credit from my bank at 3.9 APR. More