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Crown Chrysler Dodge Jeep Ram of Chattanooga
Chattanooga, TN
2,580 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,580 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga
July 05, 2017
Awesome was getting an oil change. Always Super fast. Great experience every time i go and a very nice service advisor always helps. Lathan Biggs is great. I can tell he is a very hard Always Super fast. Great experience every time i go and a very nice service advisor always helps. Lathan Biggs is great. I can tell he is a very hard worker and likes to get his job done correctly. More
by Kelsey Biggs
Employees Worked With
Lathan Biggs
July 04, 2017
Excellence I visited Crown if Chattanooga after receiving a pre-approval from a auto financial company that was running a special at the dealership. I was needin I visited Crown if Chattanooga after receiving a pre-approval from a auto financial company that was running a special at the dealership. I was needing a car with great gas mileage and had already found one car for the deal to fall through at the last minute so I was a little frustrated. When I got there Kregg Ware salesperson meet us with a great attitude and a winning personality. I had already looked at the online inventory and knew what I want to look at. My husband had went the day before also and looked at th Mini Cooper I was interested in and had talked to Mr Ware so to my delight ha had already pulled the car off the lot and had it waiting for us. I drove the car and fell in love so the only thing left was the deal. Mr Ware was great he made sure everything was a go and even took extra steps to make sure I was Happy. I would definitely go back and recommend this dealership and this awesome Salesman. He is not your run of the meal car salesman he was even better. More
by Shalanbeasley
Employees Worked With
Kregg Ware
July 03, 2017
car trouble 28 June 2017 I had my 2012 Durango towed to the service department. Lathan Biggs did the paperwork and gave me his card. 30 June 2017 I called Latha 28 June 2017 I had my 2012 Durango towed to the service department. Lathan Biggs did the paperwork and gave me his card. 30 June 2017 I called Lathan and he got the information I needed. Later that day he called to let me know that my vehicle was ready. I am completely satisfied with my experience. More
by durangojj
Employees Worked With
Lathan Biggs
July 03, 2017
Excellent experience with service department Wanted to take time to thank Lathan Biggs for an outstanding job on the service of our Jeep Grand Cherokee. He was very professional, knowledgeable an Wanted to take time to thank Lathan Biggs for an outstanding job on the service of our Jeep Grand Cherokee. He was very professional, knowledgeable and did exactly what was promised. I will recommend Crown Cars service department to anyone looking for service they can truly trust. Thanks Lathan. More
by Service
Employees Worked With
Lathan Biggs
July 01, 2017
Excellent service Dan Smith is an excellent salesman. Very nice and genuine guy! Helped my family find exactly what we needed! Great service from everyone we came in co Dan Smith is an excellent salesman. Very nice and genuine guy! Helped my family find exactly what we needed! Great service from everyone we came in contact with! More
by jdburn93
Employees Worked With
Dan Smith
June 30, 2017
Jeep Grand Cherokee Overland Purchase No hassle and walked away very satisfied! Made sure I received the best deal possible. I would highly recommend seeing Kregg Ware he was a pleasure to No hassle and walked away very satisfied! Made sure I received the best deal possible. I would highly recommend seeing Kregg Ware he was a pleasure to work with! No pressure! More
by MaryWD
Employees Worked With
Kregg Ware, Taralynne Stricklin, Larry White
June 30, 2017
Worst Customer Service Ever Don’t purchase a new vehicle through Crown Chrysler Chattanooga. If you do, do not expect any customer service. My attempt to purchase a Jeep Wran Don’t purchase a new vehicle through Crown Chrysler Chattanooga. If you do, do not expect any customer service. My attempt to purchase a Jeep Wrangler was an extremely disappointing experience. After hours selecting a Jeep and signing paperwork I was told I would not be getting my Jeep due to an internal dealer relationship. I was assured by the sale manager, Mr. White, that he would help me get a Jeep that I would love. I began the process of selecting and ordering a Jeep directly from the manufacturer through Crown Chrysler Chattanooga. I was asked and provided a substantial deposit and was told my Jeep would arrive in 6-8 weeks. At 8 weeks with no communication from anyone at Crown Chrysler Chattanooga, I contacted the dealership. 36 hours later Mr. White informed me that once again Crown Chrysler Chattanooga had contractually agreed to provide. This time Mr. White and Crown Chrysler Chattanooga informed me it was in fact not ordered and the manufacturer was no longer building my package. Mr. White and Crown Chrysler Chattanooga were not helpful in attempts to find a similar Jeep and displayed actions that quite frankly demonstrated they did not care. In fact, they did not refund my deposit until after I showed up in person two weeks later. I was even more insulted that after all of my time, money and effort this was referred to as a “minor inconvenience” by the acting General Manager, Mr. Hamby. It is disheartening to see that they did not value my time or money. I would have thought spending $35,000 on a vehicle would illicit better customer service especially with family members who have previously purchased through this dealership. It makes me question my desire to build brand loyalty with Crown Chrysler Chattanooga. My first hand experience is to avoid purchasing or service with Crown Chrysler Chattanooga. Dr. Chris Heberer Emergency Medicine More
by chris.heberer
Employees Worked With
Benny Hamby, Larry White
June 30, 2017
Great Service/Communication Lathan does a great professional job, accomodating, thorough and good communication. My work was a recall and they actually ran a software upgrade wh Lathan does a great professional job, accomodating, thorough and good communication. My work was a recall and they actually ran a software upgrade while the vehicle was there. I will go back to them for sure. More
by Jon Webb
Employees Worked With
Lathan Biggs
June 28, 2017
Great buying experience It was a great experience buying from Daniel Flowers! He is a very knowledgeable and great salesman. He made buying my new vehicle a walk in the par It was a great experience buying from Daniel Flowers! He is a very knowledgeable and great salesman. He made buying my new vehicle a walk in the park!! I would recommend anybody looking for a new or used car to ask for Daniel! More
by Car guy
Employees Worked With
Daniel Flowers
June 27, 2017
Very professional staff I bought a Ram 2500 back in 2012 from CCDJR that I got a really good deal on and have had zero problems out of, so when I decided to buy another car t I bought a Ram 2500 back in 2012 from CCDJR that I got a really good deal on and have had zero problems out of, so when I decided to buy another car this was the first and last place I went to. I bought the Ram and the Chrysler 200 from Shannon Hollifield and feel like I got a great deal with both of my purchases. More
by M123
Employees Worked With
Terry Robey, Shannon Hollifield
