Crown Chrysler Dodge Jeep Ram of Chattanooga

Excellent service Dan Smith is an excellent salesman. Very nice and genuine guy! Helped my family find exactly what we needed! Great service from everyone we came in co Dan Smith is an excellent salesman. Very nice and genuine guy! Helped my family find exactly what we needed! Great service from everyone we came in contact with! More

Jeep Grand Cherokee Overland Purchase No hassle and walked away very satisfied! Made sure I received the best deal possible. I would highly recommend seeing Kregg Ware he was a pleasure to No hassle and walked away very satisfied! Made sure I received the best deal possible. I would highly recommend seeing Kregg Ware he was a pleasure to work with! No pressure! More

Worst Customer Service Ever Don’t purchase a new vehicle through Crown Chrysler Chattanooga. If you do, do not expect any customer service. My attempt to purchase a Jeep Wran Don’t purchase a new vehicle through Crown Chrysler Chattanooga. If you do, do not expect any customer service. My attempt to purchase a Jeep Wrangler was an extremely disappointing experience. After hours selecting a Jeep and signing paperwork I was told I would not be getting my Jeep due to an internal dealer relationship. I was assured by the sale manager, Mr. White, that he would help me get a Jeep that I would love. I began the process of selecting and ordering a Jeep directly from the manufacturer through Crown Chrysler Chattanooga. I was asked and provided a substantial deposit and was told my Jeep would arrive in 6-8 weeks. At 8 weeks with no communication from anyone at Crown Chrysler Chattanooga, I contacted the dealership. 36 hours later Mr. White informed me that once again Crown Chrysler Chattanooga had contractually agreed to provide. This time Mr. White and Crown Chrysler Chattanooga informed me it was in fact not ordered and the manufacturer was no longer building my package. Mr. White and Crown Chrysler Chattanooga were not helpful in attempts to find a similar Jeep and displayed actions that quite frankly demonstrated they did not care. In fact, they did not refund my deposit until after I showed up in person two weeks later. I was even more insulted that after all of my time, money and effort this was referred to as a “minor inconvenience” by the acting General Manager, Mr. Hamby. It is disheartening to see that they did not value my time or money. I would have thought spending $35,000 on a vehicle would illicit better customer service especially with family members who have previously purchased through this dealership. It makes me question my desire to build brand loyalty with Crown Chrysler Chattanooga. My first hand experience is to avoid purchasing or service with Crown Chrysler Chattanooga. Dr. Chris Heberer Emergency Medicine More

Great buying experience It was a great experience buying from Daniel Flowers! He is a very knowledgeable and great salesman. He made buying my new vehicle a walk in the par It was a great experience buying from Daniel Flowers! He is a very knowledgeable and great salesman. He made buying my new vehicle a walk in the park!! I would recommend anybody looking for a new or used car to ask for Daniel! More

Great Service! My husband and I have used this dealership for a couple of years for maintenance. We have always been pleased with the outcome. The employees are alwa My husband and I have used this dealership for a couple of years for maintenance. We have always been pleased with the outcome. The employees are always courteous and helpful. The waiting room is nice and clean. I highly recommend this dealership if you want to leave satisfied. More

service I have been a customer since 2012 and had my service done at Crown with no complaints. I think my 2012 Chrysler is the best car that I have owned. B I have been a customer since 2012 and had my service done at Crown with no complaints. I think my 2012 Chrysler is the best car that I have owned. Best looking too. More