Crown Chrysler Dodge Jeep Ram of Chattanooga

Bait and Switch I was contacted by salesman Terry from this dealership. I purchased a 2016 Ram in October 2016 from here. Terry asked if I would be interested in trad I was contacted by salesman Terry from this dealership. I purchased a 2016 Ram in October 2016 from here. Terry asked if I would be interested in trading in my truck. I advised him I only have 6,000 miles on the truck and I would only be interested if I could trade up into a better equipped truck for the same payment I have now with no additional money down. He "guaranteed" me he could trade me into a better equipped vehicle with these stipulations. I went to the dealership and the first thing Terry asked if I wanted to trade my truck for the same exact model that I have now? I advised him no, as that that would be the stupidest thing I've ever heard of. Next he brought a 2017 Bighorn for me to drive and advised me that "this truck is the one we can put you in for the same price as yours". After driving it he asked me several times how much I liked it, and then started bringing me different payment and financing scenarios (9 different payments in all) but none even close to what we had agreed on in the beginning. When I finally had to firmly tell him AGAIN what my payments had to be, he brought a final payment paper out that was still over a $100 a month over what I told him, and of course blamed it on "the finance guys". When I turned it down he had the gall to ask me to ask for him "to help me out the next time I came to the lot". I laughingly told him this was the last time he would see me on this lot, and especially he in particular. I have bought 2 vehicles from these losers. and each time the process gets worse (it was terrible last year). And don't try talking to the general manager Dowdy. I waited for 6 days after leaving him a message and got no reply, and finally talked to a sales manager to ask to be removed from any correspondence from this dealership. I have 4 free oil changes coming and I don't think I'll even get those just so I don't have to go back here for any reason. Whoever owns this dump really needs to clean house here, as this is the type of place that gives car dealers the bad name that most of them deserve, especially this one. I wish I could rate this place less than 1 star, and I really wish I could speak to the owners. This was the worst example of bait and switch or just outright lying that I have ever experienced. More

Airbag change out It took 3hrs for my service and my car had blacl oil on the seats when they were done , the front drivers side and the back seat , which I though they It took 3hrs for my service and my car had blacl oil on the seats when they were done , the front drivers side and the back seat , which I though they were to put down plastic when they are working in your car other than that every thing else was fine < More

Dan flowers assisted my buying a wrangler. Dan was very helpful and thoughtful in making this buying experience easy and great. Dan anticipated wait times and minimized those times as much as Dan was very helpful and thoughtful in making this buying experience easy and great. Dan anticipated wait times and minimized those times as much as possible. More

Jeep survey Loved the friendly staff. Clean waiting area. Fast service. Got in before our appointment. Less time there more time for me. I look forward to seeing Loved the friendly staff. Clean waiting area. Fast service. Got in before our appointment. Less time there more time for me. I look forward to seeing them again More