
Crown Chrysler Dodge Jeep Ram of Chattanooga
Chattanooga, TN
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2,566 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga
Excellent Experience Went in to look at cars, let salesman know what we were thinking of. Called us next day to say located one. Called some more dealers, and got the Went in to look at cars, let salesman know what we were thinking of. Called us next day to say located one. Called some more dealers, and got the best deal and most engaged salesman (Craig Pesnell). Good experience in the purchase and everyone there could not have been better. Excellent experience. More
ANSWER TO A PRAYER THESE ARE THE MOST AMAZING PEOPLE I HAVE EVER MET, I WALKED IN WITH TEARS IN MY EYES AND ALL HOPE LOST OF GETTING A CAR ANY CAR, STARTED WITH DENNI THESE ARE THE MOST AMAZING PEOPLE I HAVE EVER MET, I WALKED IN WITH TEARS IN MY EYES AND ALL HOPE LOST OF GETTING A CAR ANY CAR, STARTED WITH DENNIS HENRY THE GENERAL MANAGER AND HE SAID DON'T WORRY WE WILL DO EVERYTHING WE CAN TO GET YOU IN A CAR TODAY, HE THEN INTRODUCED ME TO CRAIG PESNELL MY SALESMAN AND THE TWO OF THEM PROCEDED TO WORK LITERALLY ALL DAY TO GET ME A CAR AND THEY DID. I GOT A 2011 CHRYSLER 200 TOURING LIMITED EDITION FOR AN INCREDIBLE PRICE. THESE GUYS LITERALLY JUMPED THRU HOOPS TO GET ME FINANCED AND IN MY CAR. THEY NOW HAVE A CUSTOMER FOR LIFE AND I WOULD RECOMMEND THEM TO EVERYONE I KNOW FRIENDS AND FAMILY. THANK YOU DENNIS AND CRAIG FOR ALL YOUR HARD WORK AND FOR GETTING ME A CAR I CAN BE PROUD TO DRIVE AND LOVE SHOWING OFF. More
Great Service Department Service Advisor Danielle provides great and friendly customer service. She really cares and is very helpful and knowledgeable about her job. I will be Service Advisor Danielle provides great and friendly customer service. She really cares and is very helpful and knowledgeable about her job. I will be back for all my trucks needs. More
Amazing Very helpful. Really enjoyed the service and amazing customer service. Looking forward to driving my 2012. I will always recommend Crown Dodge to ever Very helpful. Really enjoyed the service and amazing customer service. Looking forward to driving my 2012. I will always recommend Crown Dodge to everyone I know More
My wife and I have Never experienced a more friendly dealer My wife and I have Never experienced a more friendly and accommodating car dealership! They made our car buying experience a real Pleasurable experien My wife and I have Never experienced a more friendly and accommodating car dealership! They made our car buying experience a real Pleasurable experience! In fact we were on our way to another dealership, and remembered how well Fulton Lewis our salesman treated us and took the time to really take care of us. even though we weren't purchasing that day. Well that was just the beginning , after seeing Fulton again and ( Just Love That Man) detailing our situation to him, which I might add was pretty strange. we proceeded . Larry White the Sales Manager was ever bit as nice and accommodating as well to us! He went the extra mile to help us out! The office Manager Tara Stricklin was nice also and thoroughly took her time to explain every detail to us! Every one we met was nice and made us feel special.The credit manager was just as nice, too! We are TOTALLY SATISFIED with our purchase! We left in our new car, and felt we really made a bunch of new friends! The whole team at Crown Chrysler Dodge Jeep Ram CHATTANOOGA, should be congratulated, the BEST team I've ever seen! More
Bought 2016 Dodge Charger SXT Plus. We were very pleased with our buying experience at Crown of Chattanooga. I would recommend to anyone buying a car to ask for Chris Schrader who was ou We were very pleased with our buying experience at Crown of Chattanooga. I would recommend to anyone buying a car to ask for Chris Schrader who was our salesman. He was very nice and not pushy, which definitely gets an A+ in my book. He helped us on our trade in and got us a great deal on my new Dodge Charger, which I absolutely love. He showed us how to use all the bells and whistles including Uconnect, synced our phones and answered any questions we had. He made our first experience buying a car from Crown of Chattanooga an absolute pleasant one. I would also like to say, Thank you and bless you Chris for your service as a marine. More
Saved $$$ Although the duration of the ordeal was nearly two weeks, those working on my car determined the CORRECT issue, thus saving me about $600 from the fir Although the duration of the ordeal was nearly two weeks, those working on my car determined the CORRECT issue, thus saving me about $600 from the first estimated total. More
Great experience! Our Sales Consultant, Rick Davis, helped us immediately. He was very friendly, efficient, informative, and overall was helpful in both helping us with Our Sales Consultant, Rick Davis, helped us immediately. He was very friendly, efficient, informative, and overall was helpful in both helping us with our trade in and our new purchase! He even helped sync my phone to my vehicle before our departure. In general, the entire dealership met our expectations; we were offered water while we waited for the official stages to be completed, and each person we interacted with was friendly and helpful. Our finance guy, Mark Tanner, was great as well. He was very knowledgable, and made our final stage stress free and efficient. More
Great deal on our truck Rick Davis was an excellent salesman and worked hard for us to walk out with a truck we liked for a great price. Thanks so much Rick Davis was an excellent salesman and worked hard for us to walk out with a truck we liked for a great price. Thanks so much More
Absolutely terrible service. I have had several negative experiences with this service department either over charging me or being aggressive. Today however was extremely disappoi I have had several negative experiences with this service department either over charging me or being aggressive. Today however was extremely disappointing. I had 3 warning indicators on my dash. I have had it diagnosed as a wheel-speed sensor. I tried coming in last week to have it serviced but was told I had to make an appointment. I made an appointment and dropped my car off. While checking me in the servicewoman mentioned I had an error code for a speed-sensor, which I already knew. After 5 hours I hadn't heard anything and I called the department. I was on hold for half an hour and was finally told the technician was on a test drive and when he returned they would call me back. I finally just went back to the dealership because I was getting concerned something more than just a sensor was wrong because of how long it was taking. I waited there another 40 minutes to be told that it was being reconfigured and they hoped it wasn't something with the transfer case but they would let me know. While I was there another servicewoman was getting rude and aggressive with another customer and told him to leave and not come back. I had dealt with this woman in the past and was just hoping I didn't have to deal with her today because she is very confrontational and disrespectful. They mentioned that even though I had an appointment it was like a doctors office and I had to be worked in. I got a call an hour later (over 6 hours after my appointment) and was told that the total cost would be $339 because it was just a speed sensor. I asked if they were willing to remove the diagnostic fee considering I had wasted so much time for an answer from them. I was told they aren't able to remove the fee, that they have to send an email to Chrysler to get approval. She also told me that the appointment was for today and since it was still today they shouldn't have to remove the fee. I was then asked if they had my permission to change the sensor. I was astonished to find out after 6 hours NOTHING HAD EVEN BEEN DONE TO MY CAR.I was under the impression the sensor had been changed and then he was re-configuring something. I told her to forget it and I would take it somewhere else because I needed my car back today. She then told me I was still responsible for the diagnostic fee to which I argued. She told me that I would have to speak with the service -manager when I arrived and was very rude about it. I arrived and asked to speak to the service manager and was denied. She gave me my paperwork showing I owed a zero balance and gave me my keys and sent me on my way. I decide I would reach out to the sales manager personally as I didn't have any more time to waste at the location. I'll note that purchasing from this dealership was one of the best experiences I have ever had at a dealership. They were respectful and efficient. I just HATE dealing with the service department. More