Crown Chrysler Dodge Jeep Ram of Chattanooga

Very frustrated with customer service Took my Chrysler 200 in for the second time to address the same problems. No communication all day about status of repairs. Took two weeks to even g Took my Chrysler 200 in for the second time to address the same problems. No communication all day about status of repairs. Took two weeks to even get an appointment. Left my car at service department all day. None of the repairs were addressed. Only oil change was done. My car is under warranty with 22,000 miles and should not have the problems it is having. I am very unhappy with level of service that I received and plan on looking for another Chrysler service department to deal with even if I have to drive a little further. More

"Well taken care of" My recent visit was excellent. Judy McDowell really knows how to help you worry-free about having your vehicle serviced. I dropped my Dodge 1500 off My recent visit was excellent. Judy McDowell really knows how to help you worry-free about having your vehicle serviced. I dropped my Dodge 1500 off for a service appointment and was treated as well as I was when I first purchased the vehicle in 2013. Judy made sure everything was taken care of and answered all my questions. I will definitely recommend the dealership to family and friends. More

Excellent experience I was able to leave my jeep for a day and have it completely fixed. Four recalls were taken care of and I was able to have a cleaned, beautiful jeep r I was able to leave my jeep for a day and have it completely fixed. Four recalls were taken care of and I was able to have a cleaned, beautiful jeep returned to me. More

Just bought Chrysler 200 I did my home work prior to going to a dealership. I went to Crown Chattanooga and meet with Darrell Lacy. After we spoke on my needs for a vehicle I I did my home work prior to going to a dealership. I went to Crown Chattanooga and meet with Darrell Lacy. After we spoke on my needs for a vehicle I took a test drive in a Chrysler 200. I then made the decision after Darrell came back with the numbers. It was a very easy and peaceful transaction. More

Great dealership all around My first experience purchasing a car from a dealership changed my view of dealerships in general. No excitement came from speaking to anyone who wante My first experience purchasing a car from a dealership changed my view of dealerships in general. No excitement came from speaking to anyone who wanted to sell me a car. Mike initially reached out and was able to convince me to come in to look. As I'm walking into Crown I prepare myself for a similar experience and bite my tongue. I test drove a new car, and although the new cars were promoted, I decided on the car that brought me to them in the first place. I didn't feel pushed or pressured at any point. I clearly knew what I wanted financially and Michael made it happen. The real excitement came when the paperwork needed signed and I had the pleasure of sitting down with the finance associate. This was the cherry on top for such an unpleasant visit during my first purchase with a neighboring company. The gentlemen I sat down with was very pleasant. I'm sorry I don't remember his name and I can't locate his card, but he was also great. We discussed warranties and even with him, I never felt pressured even when turning one of his offers down. My overall experience was great. These two guys went out of there way to accommodate me and my purchase. I will definitely be recommending this dealership to others. More

Good experience I am very impressed with Viktor Polezhaev. This man bent over backwards to make the deal happen. I will be coming back to Crown, as long as they keep I am very impressed with Viktor Polezhaev. This man bent over backwards to make the deal happen. I will be coming back to Crown, as long as they keep salesman like Viktor. More